HT201303 Its asking for me to enter the security code from my card but it wont let me click on the box to enter it
we got a new computer and i just downloaded itunes. im trying to purchase a song and it wants me to verify my credit card accout. its asking for me to enter my security code from my card but it wont let me click on the box to enter it????????
You probably ran into blocks & locks.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
They'll sort it out.
Similar Messages
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I'm trying to make a payment on my iPhone to AppStore but it keeps asking me for my security code from my card and now it just tells me to come here for support
The "backup password" refers to a password you created when you elected to encrypt your iPhone's backup. If you cannot remember the encryption password, you will not be able to access the backup.
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I recently got my moms friends old iphone5 that he had for like a month. Everything is fine with it but it wont let me update any of my apps because it asks for his apple ID password. Is there anything i can do to change/fix that?
sabrinabriii wrote:
I recently got my moms friends old iphone5 that he had for like a month. Everything is fine with it but it wont let me update any of my apps because it asks for his apple ID password. Is there anything i can do to change/fix that?
You should remove his AppleID and restore it as new. -
when i have an update my iphone 5s is asking for my wifes apple id password for her iphone5..... this is very frustrating because i cant update my apps....can someone help please?
Under whose Apple ID were the apps that you are referring to purchased? If they are displaying her Apple ID and asking for her password when you are trying to update them, then that means they were purchased under her ID. They will continue to do that unless you delete them and purchase them again under your own Apple ID.
Cheers,
GB -
I'm not able to use my mac book because i didnt set up a keychain before the new IOS was installed, I've created a keychain on my phone but as of yet have recieved no info as to how to get onto my macbook because irts continueously asking for a "keychain passcode" which apparently I dont have.... I've tried literally every passcode ive ever had for anything and nothing works... please help me :-*(
I responded to your first post and assumed that you didn't have a computer. If I was wrong, I apologize for misreading your question.
Did you totally erase the device and not restore from a backup? If you totally erased the device and set up as new, the passcode should not be on the device. -
apple, my prroblem now is i cannot open the ios diagnostic using my ipad. the screen shows hello,language,and countrry.and sign in.the email address
that i'm using before to sign in.and to activate my ipad (forgot password) is stiill i'm using now.i'm the owner of his gadget.i recieve ios diagnostic thru email send by apple.is there any other way to open this support.i'm using now my windows8 laptop,and i havve a new apple id.tnxsWe are fellow users here on these forums, you're not talking to iTunes Support nor Apple. I don't know where you originally posted this question, but it's only just appeared in the Using iPad forum.
If you can't remember your password then you can reset it via http://iforgot.apple.com
If you can't get it reset via that site then you will have to contact Support in your country, they should be able to reset it for you (they can also reset your security questions if you've forgotten their answers).
Contacting Apple about account security : Contact Apple for help with Apple ID account security - Apple Support
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html -
I need help!!
Hello there, JuliaFromPol.
The following Knowledge Base Article should help you proceed with the update:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
my ipad 3 currently has only 18% charge, ive just gone to click on the download button to download new ios 6 but its not highlighted so therfore i cant do it, is this because ipad needs more charge?
Yes, the update takes quite a bit of time (> 1 hr for my iPad2) and will not initiate unless you have enough juice in your battery or are plugged in.
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I can't change my location because of the credit card associated with the account and my phone number please help
Gift cards are country specific.
They can only be used inside the borders of the country of issue. -
my ipod is disabled but when i connect it to itunes its asking me to unlock with my security number on my ipod but i cant as its disabled please help me its so stressing me out
You'll need to connect it to your iTunes library in recovery mode using the instructions in this Apple support document.
http://support.apple.com/kb/ht1808
B-rock -
I can see the import button but it wont let me click on it.
The above article did not help me, I was having the same issue. The import button was "greyed out". But this article did help...mostly:
iTunes: How to move your music to a new computer
I successfully moved my music from my old computer running Windows XP to a laptop running Windows 7. I could never get the import button to be "active" but I randomly tried selecting all the music I could view from my old computer on the new computer using Home Sharing and dragging it to Library on the new computer. It immediately starting copying the files, and then, and only then, the Import button became "active" i.e. not greyed out. But I did not need to click on it at that point because the files were being copied to the Library of the new computer.
I then followed the article I mention above to get my playlists transferred as well. All is good after a very frustrating morning of research. There are many posts on forums about the "greyed out" issue; none of the answers I could find worked for me. This did. 3,000 songs and all in their proper playlists! -
Am facing Apps issue in iphone 5, while opening it, its asking for apple ID, after entering my apple ID also it is not opening.
Please let me know the how to rectify it, Am still facing issues in opening Apps in iphone 5. :-(
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I bought a iphone 4 a few months ago, used from a store .. i had to currently restore and update my phone today due to it saying connect to itunes it wouldnt do anything else so i did other wise, now my phone turns on but wont go past the apple id and the orginal owner still had there apple account in the phone and its asking for that account to actiavte the phone again and not mine , im stuck and dont no what to do i just want my phone to turn on again
please help !
thanks !!!You have encounter Activation Lock, the antitheft feature of the iPhone. The previous owner did not remove the phone from their account. The phone cannot be used until they do. Return to the store and let them sort this out. It is very unusual for someone to "forget" to disable activation lock, as it is necessary to do so to erase personal information on the phone. So it is quite likely you bought a stolen phone.
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I forgot my icloud id and password. i want to delete the id. i forgot the password. if i try to delete the account its asking for password. i cannot find how to delete the account. Please anyone can help me out???
You aren't going to be able to delete it without the correct password. If it's your ID, you can reset the password as explained here: http://support.apple.com/kb/HT5625. If it isn't your ID, you will have to get the password for the person who owns the ID. There's no way around this and no one else can help.
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hi can any one help me i have done a factory reset on my i phone but its asking for a apple id thats not mine i have contacted the seller and i have been told that its been removed from find my i phone please help
That is the Activation Lock
There no way around that without the previous owner's AppleID and password.
It is totally worthless to you. Return it an get your money back.
Allan
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