HT201303 my security answers are not correct...(but they are)
when i try to purchase something from itunes it says i need to answer my security questions, which i do, but they tell me they are incorrect..
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.
Similar Messages
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Aperture will not open library - permissions not correct -- but they are
How do I get Aperture to open a library when I get an error message saying the permissions are not correct, but the permissions are correct, and other libraries open fine?
I was using Aperture current version with a library on an external drive connected via airport extreme. I imported about 15 images to an existing project in that library and was editing the images when Aperture closed suddenly. When I try to reopen the same library I get an error message that says Aperture does not have access to that library because the permissions are not correct. But the permissions are set to everyone read write. Aperture opens other libraries on the same drive with the same permission setting.
1. I ran disk utility repair permissions -- it says it fixed permissions on my laptop internal drive, but disk utility does not recognize the external drive so apparently it did nothing on that drive. Same error message on that library.
2. I deleted user name >> Library >> Preferences >> com.apple.Aperture.plist and tried opening the library again. Same error message.
3. I tried rebuilding the library using control command Aperture. Same error message.
4. I used "show package contents" on that library and moved the project I had been working on when Aperture crashed to another drive and created a new library and imported the project successfully. Works.
I read through existing topics and found suggestions like 1-4 but none work for me.
I would be grateful for any help!
Thanks.Please tell me you aren't trying to do this wirelessly!?!
If you're wired to the Airport Extreme, that's better, but forget about running a remote Aperture library on a wireless connection! Even wireless 802.11n isn't fast enough, though I'm sure someone will argue that.
Still, the Airport Extreme only has a USB interface, which is painfully slow! Firewire 800 is supported on all the new MacBook Pros and on the 17" "gen1" MacBook Pros. I'd highly recommend a FireWire 800 external hard drive or even a eSATA interface if you're running Aperture libraries remotely!!
Depending on your total storage needs, just replace your internal MacBook Pro's hard drive. I've replaced a few in the past couple of weeks in some MacBook Pros to the 320GB WD Scorpio drive. Also buy a cheap (~$20) external USB enclosure for your old hard drive to repurpose your old internal drive and aid the restoration of your data. Next install the drives and use Migration Assistant to restore your data to precisely where you were before the hard drive upgrade. Pretty easy except for the actual install of the hard drive in the MacBook Pro, which can be tricky and requires special Torx tools; certainly more complicated than the standard MacBooks. Unless you know what you are doing here, pay someone skilled to do this for you.
Seriously, I'm sure part of your problem is the lousy transfer speeds for Aperture trying to read data, causing data corruption, especially when you force quit so often. -
Messenger says yahoo! account-details are not correct, but they are
Hello,
since a few hours the Messenger ("Nachrichten" in german) does not accept my login details from yahoo. The name and password is corect - due to the yahoo messenger. I can login with that client. I can even login with my data on the web interface. Just Apples Messenger does not like to login anymore saying wrong username/password.
I did the follwoing withoout succes:
deleting yahoo account and creating a new one (with the same login info of course)
restartet with pressed shift key
repaired file and harddrive rights
deleted (obvious) prefenernces like com.messages.yahoo....
No idea where to look up more?!...
Help as i use messenger for clients as well...
tx
olafFor what ever reason it worked again this morning... maybe yahoo filters when trying to login too often from the same client? Just a guess....
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My security answers are right but it says they're wrong!
I can't buy anything from the store because it says my security answers are wrong... but they arent! I wrote them down, I know they're correct. But it keeps telling me it's the wrong answer, and it won't let me buy anything on the store because it's the first purchase on this computer.
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
My security answers are not working
i am trying to authorize a new computer for my itunes - of course in a hurry and my security answers are not working
Hi suejom,
Did you set up a Rescue email when you set up the Security Questions? If so, go into Manage AppleID, Password and Security, and click on the "reset info security email" at the bottom.
If you did not, before calling Apple Support (which you will have to do if you can't get the answers to go), go back and make sure that the security questions being asked are the ones you think they are (I made that mistake once, giving the answer to my first car when the question was what was my first concert.....)
Also, make sure you put in the entire answer - case isn't relevant, but all of the words are....
If all else fails, you have no choice but to contact Apple Support!
Good Luck,
GB -
I can not buy apps on my iPad. Says my security answers are wrong. When clicked on I forgot it sent email to my reserve email account. Which went in and changed my questions. When back to make purchase on iPad still can not buy songs or apps!
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE131
Call them up, and let them know you would like to be transferred to the Account Security Team.
HT5312: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312 -
My security answers are not accepted when downloading movies. Why
My security answers are not accepted when downloading movies.TRIED restting the security question that did not work. Called apple support --- no help.
I'm at a lost PLEASE HELPReset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
How can I find out what my security answers are? I am trying to purchase an app on a new device and it won't let me without answering and I have totally forgotten
Welcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose. -
Can't put apps on an cant update apps saying my payment info not correct but it is
What country is your account with Apple located? The billing address for the bank card must be identical to the way the bank shares that info with Apple or the transaction cannot be completed. The 3 digit security code on the back of the card must also be correct and the postal code.
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I,m start to install my adobe master collection cs5 in a new PC and during the installation ask me a aditional serial number to a previus version (CS4). I put the serial number of my cs4 and recived a message indicating that this number is not correct, but I check in my acount and is correct
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
When i enter my network password for hp pro 8600 it says not correct but it is correct I have at
I have a hp pro 8600 printer and can't print on line wirelessly. When I put in my password for my 8600 printer on my computer it says the password is not correct but it is. Didn't have this problem until I switched to at&t dsl, router combination. Anybody have a solution......Please......
Those ISP given gateways have known issue with wireless connections. Best to have that put in bridge mode and buy your own high quaility router that you have control over. For now, disable all security in that gateway/router and try connecting with no password. If successful, go back and add a simple password and try again.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired! -
I forgot my security answer and not signed up email if security
I forgot my security answer and not signed up email if security
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions -
last week i purchased Apple TV but , when i am trying to loging by the apple id is giving me error "your password is not correct" but when i try to login in my Pc is working fine
Thanks for the flag J.K. - they contaced me and solved my problem. On this account (which I created just to ask this question), I log in with my email rather than my user name (mtalldud). On the account that I was having trouble with, they told me to use my user ID instead of my email to log in and it worked. This is a bit confusing and seems a bit inconsistent but at least I don't need this temporary account any more to get into this community and find answers!
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I cannot update any apps, my security code is not invalid, but it says it is. Cannot purchase apps or even do free updates? What to do??
Take a look here:
http://support.apple.com/kb/TS1646
If that doesn't help, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. -
In the AppStore in categories in free section there are iPhoto, iMovie, Keynote, notes. But they have the prices near them. If they are free, then why are there prices near them? If not, then why are they in the free section? Thank you.
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