HT201303 My security questions are bogus, or at least my answers are. How do I change them? Apple is getting annoying.

This was after apple sent me an email addressing me by my mothers name

This is a NIGHTMARE! The same thing has happened to me as I just "upgraded" to the latest iPad after having my previous one for years with "no account issues". Now I can't make any purchases on this new "unrecognized device"??? The "system" apparently has the answers to questions I never answered? What am I to do? Surely a company with the brain of Apple could sort through this issue? All they've done is sent me around in circles. Apparent I got the same email you did. I'm consider sending this "latest/greatest" iPad back for a refund and going back to "ole faithful". HELP please?

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HT204053 I forgot my security question answers. How do I change them?

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Without a rescue email you will have to call Apple to change your security questions:
See http://support.apple.com/kb/HT5699

Hi, I tried to change my security questions on the internet. But, for some reason, the button to change them is not there! This is annoying as I have recently bought an iTunes voucher and now I cannot buy any new apps. Can anybody please help me!!

Hi, I tried to change my security questions on the internet. But, for some reason, the button to change them is not there! This is annoying as I have recently bought an iTunes voucher and now I cannot buy any new apps. Can anybody please help me!!

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https://discussions.apple.com/docs/DOC-4551

The rescue email to reset my security questions isn't one of my email accounts. How do I change the rescue email?

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See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
b3nnyboyy wrote:
Apple store is saying my security questions are wrong. The rescue email does not belong to me and there seems to be no way to change it.
Note:
You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers

I'm trying to buy something on ITunes and it is asking me my security question which I have never have a answer before how do I get fix it

I'm trying to buy something on iTunes and it's asking me security question that I have never gave the answer for

If you log into your account via http://appleid.apple.com, and select the Password and Security section on the left-hand side of that page are you able to set them ?
If not, then from http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

I forgot my security answers. How do I change them?

I forgot my security questions. How do I change them?? HELP!!

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

TS2446 I cannot remember my security answers. How do I change them?

I cannot remember my security answers. How do I find our what I used and how do I change them.

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107636)

HT5312 I dont get an option to reset my security questions and I cant remember the correct answers. How can I have security questions reset?

This is actually for my mothers account. She has tried to use itunes for her new phone but is unable to login. We want to change her password which I think we can manage but the major problem is she cant remember the answers to her secret questions. We called apple support who helped to reset her password but we really need to change her questions also. We dont seem the get the option to change them if we dont know the answers to the existing questions.

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

Apple is asking me to answer my security questions but I can't remember the answers. Also I would reset them but my rescue email is no longer in use and I cannot even remember what it was. Is there any way to fix this mess?

So basically I need to confirm my identity but I can't because I can't remember the answers to my security questions. I scheduled a meeting with Apple, to see if they can fix it. Nod I would just reset them from my rescue email, but I don't know what that email is and it's also no longer in use.
Do you know of any way to fix this?

You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

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You need to contact Apple. Click here, phone them, and ask for the Account Security team.
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(109317)

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They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102979)

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HT1918 How do I change my verification questions? I know my password but forgot the answers to these questions and therefore cannot purchase any new apps. How can I change them?

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HT201303 My security questions are bogus, or at least my answers are. How do I change them? Apple is getting annoying.

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