HT201303 My Security questions had been changed without my knowledge, how do I reset them?
I received an e-mail saying my security questions/answers had been changed!!! So I changed my passwords but when I went on to apple the security questions I wouldnt have even chosen, so didnt no the answers!!! Help!!! Can they be changed or reset, as I am concerned my account has been hacked!
HI...
The email was more than likely spam.
Report this issue to Apple using the email form here > Apple - Support - iTunes Store - Contact Us
Identifying legitimate emails from the iTunes Store
Apple ID: Tips for protecting the security of your account
Help for changing your the security questions and answers > Frequently asked questions about Apple ID
Similar Messages
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hi all how do you reset your security questions. i can not remember the answers. how do you reset them? i cant buy anything because it keeps coming up
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
Ok I answered the questions on itunes security and forgot the answers how do I reset them or get the answers to purchase songs
It's used as a security measure so being able to reset is probably unlikely.
Contact iTunes and see what they suggest -
i forgot my security questions and i don't know what to do to reset them because i can't answer them, help please!!
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102165) -
I recently acquired a $15 iTunes card to get apps and music. I have forgotten my security questions and I cannot buy anything HELP (I tried to reset them in the Password and Security tab but the text under the questions does not show)
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699?viewlocale=en_US&locale=en_US
Try the link above. Try to find a phone number for your country, call and ask for account security. -
Got asked 3 security questions and i have forgotten the answers how do i reset or get it to work????? HELP
Contact iTunes Support:
http://apple.com/support/itunes/contact/ -
I exceeded my security questions . Do I have to wait 8 hours to reset them?
I exceeded my security questions . Do I have to wait 8 hours to reset them?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Hey i am having trouble because i forgot my ID security answers and i cant download anymore anything how do i reset them?
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(90358) -
I got a $25 itunes card and loaded it onto my account no problem, then I go to buy some music and it makes me answer security questions I don't remember so I requested for the link to reset them (I've done it numerous times many days in a row) and the link never sends. I've also done many things on the apple website and tried using the itunes store on my laptop and nothing is working. Help?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(115562) -
HT5312 I forgot answers of the security questions i set on my account. How can I reset the Q & A?
Please help
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
Pls help
Disabled device due to entering wrong passcode?
You will need to connect the device to the computer that you normally sync to and you should then be able to reset the device and re-sync your content to it (http://support.apple.com/kb/HT1212) - you may need to put the device into recovery mode :http://support.apple.com/kb/ht1808 -
How did my security questions get changed without my knowledge?
Last week, I got an email from Apple Support that my security questions had been "updated." The questions have been changed, by ?, and I can't answer them. What happened?
OK thanks. They just get lots of these questions every day, probably thousands.
... I may have to resign myself to having unanswerable security questions.
That won't work as a long term strategy. You should request iTunes Support reset them for you.
Go here:
https://expresslane.apple.com/
Navigate the columns as follows: All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum.
You will find an option to send an email to Apple on that page. Compose a thoughtfully worded email explaining your dilemma, and politely ask to have your security questions reset. There are over 400 million iTunes account holders and Apple receives a great many of these questions every day, so make sure yours is easily understood.
You will receive a confirmation email immediately. Check your email spam / junk folder for it because a humanoid should respond in a business day or two. You may need to provide some more security-related information before your questions can be reset. These back-and-forth emails may result in a week of correspondence before it is fixed. -
I don't remember my security questions or their answers. When I've tried to reset them, the option TO reset them in my Apple ID account isn't there. And for some reason I don't have a rescue email that could send me my answers. Help please!
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86842) -
Hi, my friend.
Has a problem psychologically Atabtna
It is
Lost e-savior to change the security question has been the savior of new mail in order to put that I could answer the question of safety
But I did not activate the new Alamil hope to solve these are the problemResolving this issue requires asking Apple to reset the security questions. To do so, click here and pick a method; if that page doesn't list one for the country or the person is unable to call, fill out and submit this form.
(124711) -
If the MS Exchange ActiveSync port had been changed, how to set up the iPad Mail account?
Hi all,
The default MS Exchange ActiveSync port is 443 but due to security reason it had been changed.
Under this situation how to set up the iPad Mail account?
I could not find out the port modification area in iPad account settings.
Or any other apps are suitable for multiple accounts within 1 domain?
That means i can use this app for more than 1 email accounts within 1 exchange server.
I had tried eMailGanizer. It could allow you to modify the port number but if you need to send email you still need to set up the account in Apple mail first.
I tried Outlook Mail but could not allow multiple accounts within 1 domain.
I tried Mail Access 2010 but it could not display the emails in the server.
Please help!
Thanks a lot!Next test
using Outlook.com I just deleted an email
by clicking the Trash icon that appears
when hovering near an email subject
in the list of emails.
Then I clicked the Send/Receive button
in Apple Mail.
The email disappeared from the Inbox listing
in Apple Mail.
The email is listed in the Deleted Folder
within Apple Mail.
The email also appears in Outlook.com
within the Deleted Folder
I'm not seeing an equivalent operation in Outlook.com
to perform the Erase Deleted items
such as Apple Mail provides..
There was momentarily a "Sweep to Delete"
animation that appeared and is now gone..
Pomme is correct.. by selecting "Erase Deleted Items"
within Apple Mail does not clear the Deleted Folder
when the email was first deleted using Outlook.com
Now I'm seeing further synch problems in that deleting in Outlook.com
The emails disappear from Apple Mail Inbox,
but do not appear within the Apple Mail Deleted Folder..
(as it did with the first message I deleted using Outlook.com)
Yes.. there is some synchronizing problems..
I just exited Apple Mail, and restarted it, synched
and now all messages deleted from Outlook.com
appear within Apple Mail Deleted Folder..
For Outlook.com the equivalent operation to Erase Deleted Items
Is to click the Trash icon next to the emails
within the Deleted Folder..
Moral of the story is for Apple Mail
periodically select Erase Deleted Items
and for Outlook.com
periodically look in the Deleted Folder
and delete those emails (that you already deleted)
a second time..
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