HT201303 need to reset security questions

i can get security questions correct how do i reset

If you already have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

Similar Messages

  • I need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do

    i need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do?
    i purchased my account but i cant use that because apple ask me about security question and i forgot the correct answer

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • HT201303 How to reset Security question and awsers?

    Hi
    How to reset Security question and awsers?

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • Please i need 2 Resetting security questions Apple ID

    Resetting security questions Apple ID

    Call Apple Support and state that you need to reset your security questions but do NOT have the reset link on your account.  They will transfer you to Tech Support and even this person will not be able to fix it.  Tech Support has to transfer you to Apple Security.  NOTE: Only Tech Support can transfer you to Apple Security.
    Apple Security will ask to verify personal information with you such as name, device serial number, email address associated to your account, your address, and if you have a credit card on file, if you don't have a credit file, which was my case because i had never purchased anything before, then you will have to AT LEAST be able to answer ONE of the security questions.  I never the the pressure so much in my life since I was in school!
    Anyways, once you verify all his questions, Apple Security will re-set your questions and you will be able to go back to your AppleID, log in, and re-enter your security questions/answers, add a recovery email address if you don't already have one, etc.

  • HT201303 How to reset security questions? I forgot security questions. :(

    I forgot my security questions.
    Please tell me how to reset security questions!
    Thanks.

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Need to reset security questions

    I need help resetting my security questions

    You go to appleid.apple.com and if you know  your answers you can then reset them my answering your security questions.
    If no then you need to call apple and speak with account security where they will verify your identity and then be able to reset. If you can't verify your identity then you can't reset them.
    If you email itunes they will just tell you to call.

  • HT5312 Need to reset security questions

    wasn't able to type in boxes and getting the run around with security questions

    What do you mean 'wasn't able to type in boxes' ?
    You've followed the instructions on the HT5312 page that you posted from ? i.e. you've gone to https://appleid.apple.com/ and clicked 'Manage your Apple ID' on the right-hand side of that page and logged into your account, and you've thened click on 'Password and Security' on the left-hand side of that page - on the right-hand side, below the two questions, is there an option to send security question reset info to your rescue email address ?
    If you aren't getting the reset link then you don't have a rescue email address on your account, and you won't be able to add one until you can answer your questions - you will need to contact Support in the country where you and your iTunes account to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • Need to reset security questions i kmow what i typed and they are not working

    need to know how to reset security questions

    Call your country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team

  • HT5312 need to reset security questions dont know how help please

    I went to buy a song and it makes me put in security questions. I forgot the answers and i cant figure out how to fix it. Please Help!

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • HT201303 how to reset security question? because i forget this answer.

    i forget security question answer. So i don't purchase game and other application.Please can u help me quickly my email [email protected]
    Thank you.

    i forget security question answer. So i don't purchase game and other application.Please can u help me quickly my email [email protected].
    Thank you.

  • I need to reset security questions

    how do i reset the secrity questions. I dont feel i ever set them and nothing i enter works so i cannot purchase songs for my iphone4s

    Look at he "More Like This" to your right.

  • TS1424 reset security questions

    answers arent working.  need to reset security questions.

    Frequently asked questions about Apple ID
    http://support.apple.com/kb/HE37
    My Apple ID
    https://appleid.apple.com

  • Need to send my back up email a reset security questions email but the option does not show when I click on password and security

    Need to send my back up email a reset security questions email but the option does not show when I click on password and security

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97456)

  • HT5312 I need reset security questions but i don't remember it

    I need reset security questions but i don't remember it
    I login to my apple ID and didn't find under “Password and Security” the TAB  reset security questions
    I need create  rescue email address first?

    You cannot create a rescue email address and need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105391)

  • Redeemed an iTunes gift card. New computer, need to answer security questions. Forgot answers, tried to reset them, but the reset email is being sent to an email that is deactivated. HELP.

    Redeemed an iTunes gift card. New computer, need to answer security questions. Forgot answers, tried to reset them, but the reset email is being sent to an email that is deactivated. HELP.

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94700)

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