HT201303 O

He tenido problemas con la compra de productos apps favor de apoyarme mi id me piden datos de seguridad y no los recuerdo

Google translate:
I have had problems with the purchase of my products please ask me lean my id and safety data do not remember
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

Similar Messages

HT201303 how do i delete credit card from account

how to delete a credit card from the account

Start iTunes and then go to iTunes Store
on the bottom there is a link "account" click on that and in there you can see and change information about your account.
Hope this any help for you.

HT201303 remove credit card from account

How can I remove my credit card from my apple itunes account? I used it to purchase music, but now it is on my son's ipod & he's trying to buy games with it. Thanks.

Removing a credit card from an account - iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918 - More information at: https://discussions.apple.com/message/15891166

HT201303 How can I remove credit card info from iTunes account?

Would like to remove default info.

Removing a credit card from an account - iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918 - More information at: https://discussions.apple.com/message/15891166

HT201303 An unknown error has occurred when trying to sign in , and I know I putting in the correct info, this stinks can anyone help? Because apple isn't...

An unknown error has occurred when trying to sign in , and I know I putting in the correct info, this stinks can anyone help? Because apple isn't...

urgh... just noticed my previous post said i have mountain lion... i meant that i have snow leopard. no idea why i messed that up!
anyway, i just tried reinstalling snow leopard from the usb key that came with the computer. Then, I installed software updates until it told me there were no more updates. After that, I tried the app store again, and it still is giving me the unknown error. really irked by that. may have to take it back to the apple store yet again, to see if i can figure out why the app store won't work.

HT201303 hi just got my new apple ipod touch i need to update my security information other wise it wont let me download apps it says to enter three questions about myself and i get to the third question and it wont let me enter the third question

hi just got my new apple ipod touch and to download apps it wants to add questions about myself for more sercurity information. i get up to question 3 and it wont let me select a question but it will let me write an answer so i just pressed done and then it says i cant carry on because ive mised out information when it wont let me do a question!

Welcome to the Apple community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

HT201303 How do i change my credit card details from USA to Australia?

I have an American account and want to purchase some music, i have moved to Oz and don't use my old credit card anymore. When i try to change my address in the billing section it is only for US customers and doesn't let me put my new Aust info in there. I removed I tunes from my computer and reinstalled Itunes Aust. but my old account came back up. Can anyone help? There must be a simple solution that i just don't know about.

Changing your payment information using an iOS device
Tap Settings on the Home screen.
Tap iTunes & App Stores.
Tap your Apple ID. (If you aren't signed in, enter your Apple ID and password and tap Sign In.)
Tap View Apple ID.
Enter your Apple ID password.
In the Edit section, tap Payment Information.
Update the information that you want to change.
Tap the Done button when you're finished.
http://support.apple.com/kb/ht1918

HT201303 How do you delete your credit card info from iTunes?

I added my credit card info then my bf got me an iTunes card and I want to use the credit I have on that first but it just keeps going right to my credit card and won't let me use the credits I have. So i want to just delete my credit card. How do I do that?

I think you are mistaken. Store Credit is used first, then your credit card is used after. But if you are trying to buy a gift, you can't use store credit, so then it tries to use your CC.
If you have just changed anything in your billing, or making a purchase for the first time, it will ask to verify your CVV. This is normal, and does not mean it will charge the CC. It does this for preauthorization reasons, and other things we can't quite discuss here.

HT201303 I have a new bank card and cannot change my old details to my new ones in app store. Every time i try it says payment method denied. Does anybody have any advice ive been trying for ages!!!

How can i change my bank details in the app store on my i phone 4s hv been trying for ages and it just keeps saying payment method declined even tho im putting in all the correct details. please can someone help as i hvnt been able to download apps for months.

I've created a new library on the same computer as my existing account and I've also created a new apple Id for my mum. But now I'm being told that I have to put in bank details because its new I don't want to enter them as I'm only ever going to use a voucher. But I cannot go any further until I enter them. This is really annoying me as I never did this when I first got my ipod. Plase help me with this. Thanks

HT201303 when i try to purchase something it asks me to enter my security questions but i dont remeber them how can i reset them?

when i try to purchase something it asks me to enter my security questions but i dont remeber them how can i reset them?

Try here:
iTunes Store: My credit card's security code or zip code does not match my bank's records

HT201303 when I try to do updates in the app store it keeps asking for my credit card info and telling me that my "security code is invalid". it obviously isn't. how can I fix this issue?

I have 3 Iphone 4's. One of them updates from the App Store with no issues. My other two which are under the same AppleID will not let me do updates. when I try it asks for my Credit card info then after i enter it it says "security code invalid". Has anyone else had this issue and how have you fixed it?
thank you

Leigh...
but cannot do this because I cannot access Mac App Store
If you can't access the App Store from the Apple menu, Dock, or Applications folder installing the Mac OS X 10.6.8 Update Combo will reinstall the App Store for you.
It's ok to do this even you are already running v10.6.8.
Plants vs. Zombies, and that is all for additional software on here
FYI: Some third party software can cause issues with the App Store > Mac App Store: Sign in sheet does not appear, or does not accept typed text
Apple is not responsible for incompatibility isssues with third party software.

HT201303 was just having this problem until today. It is now all sorted and I can explain what to do very simply and easily.

I was just having this problem until today. It is now all sorted and I can explain what to do very simply and easily.
I remembered the answers to my questions, I just forgot "EXACTLY" how I entered the text - so I had to have them reset. The easiest way is to sign in through www.appleid.com. Then on the right click the "Manage your Account" link and sign in. Easy so far right. Then, as others have said, look on the left of the screen you will see a link called "Password and Security" - click on this. Now this is where the confusion begins. Some people have a link located directly under the existing questions that looks like this "Forgot your answers? Send reset security info email to blah blah blah email . If you see this click it and it will send an email to the "Rescue Email" address that you entered when you originally entered your answers. Follow the instructions contained in this email and you are done. If you cannot remember this email address or you have since closed it, you will need to go to the Itunes Express lane and send an email to Apple requesting them to reset your answers.
HOWEVER IF YOU DO NOT SEE A THIS LINK UNDER THE QUESTIONS - this means that you DID NOT enter a Rescue email address when you originally set your questions. The only way you can now reset your Security Questions and Answers is to go to the Itunes Express lane and email Apple asking to have these reset. I have 2 apple accounts, one for myself and one for my daughter - as I did not include a rescue email I had to email apple. On both occasions, these questions were reset and an email sent to me exactly 24 hours after I sent them the request. I entered the new details, WROTE THEM DOWN EXACTLY AS I ENTERED THEM THIS TIME, entered a Rescue Email this time and I am good to go again. Simple. Now when I log in and click on "Password and Security" I do have the reset link visable. Apple support are good, they just take a bit of time to get things done, but they always seem to get there in the end. I just wish someone had taken the time to explain this somewhere else in the forum as it would have saved me much time and angst.
To get to the Itunes Express Lane go to this website www.appleid.com make sure the correct country is displayed top right, if not change it. Once this is saved go to the tabs at the top of the screen and click Support. Then halfway down the next page you will see a photo of two random people with a title of Contact Apple Support - Click this. Scroll down until you see the itunes logo, to the right of this you will see the link Express Lane for iTunes Player and iTunes Store - click on this. One the right hand side of the next page click on the link "itunes Store". On the next page click the link "Account Management" check the radio button beside "itunes store account security", select your country from the drop down box and click "Continue". Under the heading MORE OPTIONS, you will see a clickable link called email - click this. Fill in your name, Apple ID and country. Then in the text box, write "I have forgotten the answers to my Security questions, would you kindly please reset them. Thank-You". Then Click Continue, you will be given a reference number and an email is sent to your address advising that generally someone will attend to your request within 24 hours. Like I said previously, I had to do this twice and both times it was reset however it was done within about 5 minutes of the 24 hour cut off, so you will have to be patient. I know 100% that this works for Australia - I am guessing other countries should be similar. Hope this helps someone somewhere!

Standard troubleshooting...
1. Try a Restart by pressing the sleep/lock button until you see the slider. Slide to power off. Restart by pressing the sleep/lock button until you see the Apple logo.
2. Try a Reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider if it comes up. Takes about 5-15 secs of button holding and you won't lose any data or settings.
3. Remove apps from Recently Used list...
- From any Home Screen, double tap the home button to bring up the Recents List
- Swipe up on the app preview card
- Press the home button when done.
4. If still a problem restore with your backup.
5. If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
6. If still a problem, it's likely a hardware issue.

HT201303 I tried to change my email address on the apple ID but now when I try to buy an app or film it still comes up with my old email address and won't accept my password to buy anything. My old email address is no longer in use and can not be access

I tried to change my email address ID , but now when I try to buy an app or music it still shows my old email address and won't accept my password which I did not change. What can I do as I can't download anything ?

What id shows in Settings > iTunes & App Store ? If it's the old one then tap on it and log out of it and then log in with the updated version

HT201303 How do I set up my iPhone so that I have to enter my password each time I need to access my apple account? Previously my account name was always stored and I only had to enter my password each time but now it never asks for a password

How can I set up my 4s so that when I need to access my apple account to either download an app, update an app or buy something then I need to just put in my password? This is how my 3s worked but the 4 s seems to have stored all my details so I don't need to log in. My young son sometimes plays games and I dont want him to accidentally buy stuff. If I log out then each time I need to go back in I have to put in all my account info. Not just my password.
Any ideas?

Depending upon what version of iOS that you have on it then you might have a Settings > General > Restrictions > Require Password setting on it - if you do then set it to 'Immediately'

HT201303 How do you reset the answers to your security questions in the iTunes store?

I was trying to make a purchase on the iTunes store from my computer but forgot the answers to my security questions. I can log in with my Apple ID and password with no problems, it's just that when I am prompted to answer two security questions to complete the purchase, I've been getting one (or both of them) wrong. Can anyone help me reset the questions?

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

HT201303 if i have transfered from one computer to another and forgotten my account question and anwser how can i be able to show its me just on a different computer?

How do i purchase music and movies on the new computor with out knowing my verification question and anwser?

Welcome to the Apple Community.
Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

HT201303 O

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