HT201303 Random Apple id password resets - how to stop this?
A couple of months ago I started getting emails from Apple titled "How to reset your Apple Id password" and then more worryingly "Your Apple Id password has been reset". This happened several times over the next few days and I know this was not done by accident from me or my family because it was happening during the night UK time. I reported to Apple support and they were no help, in fact they deactivated my account until I told them to reactivate it again!
To me it seems like someone (or some system) is triggering the password reset online when trying to access my account.
After reporting it to Apple it stopped for a couple of months - now it started again! Several random resets during the night and day when I know no-one could be doing this from one of my devices.
Has this happened to anyone else? Any good ideas how to stop it? Any way to disable email authentication on the password reset and restrict to only the personal data questions?
Hi marky_mark_uk,
Two-step verification might be a good idea for you if you're seeing a lot of password reset issues you did not initiate:
Apple ID: Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/ht5570
Cheers!
- Ari
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