HT201303 Security Questions and Answers

I forgot the answer to the security questions on my account. I tried following a link from another user but no such luck. Someone help me out i haven't even gone to sleep yet!!

Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support

Similar Messages

  • HT201303 How do I change the security question in my apple account, I could not find editing the security questions and answers in manage account portal Please help

    I have forgot my security questions and answers but I remeber my apple id and password. i couldn't make a purchase in mac app store without answering security questions. i could find a way to change the security questions in Manage account portal. Please help.

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • HT201303 I forgot my security questions and answers, how can i retrieve my answers? Please reply! Thanks :)

    I forgot my security questions and answers, how can i retrieve my answers? Please reply! Thanks :)

    Welcome to the Apple Community.
    Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • HT201303 Someone has hacked my account and changed my security questions. How do I change these questions to my own security questions and answers?

    Someone has hacked my account and changed my security questions. How do I change these questions to my own security questions and answers?

    Contact the ExpressLane at: https://expresslane.apple.com then iTunes and iTunes Store and see if they can help.  You might also try http://www.apple.com/support/itunes/contact

  • HT201303 how to see my security question and answer

    Is there any way to see my old security question and answer? I know my I.D and password, but lets all admit...security questions are a B. I can't remember any of them and i'm trying to download N.O.V.A 3 on the computer to de-compress the file then transfer it to my phone. This is a new macbook and it says something to the effect "Since your using a new computer, plese provide your security question answer." I mean...honestly....I put in my password..is that not enough?? Anyways, if anyone can direct me or instruct me how to view these, it would be greatly appreciated! HURRY! NOVA3 is on sale for .99! I don't want it to end because I ran out of time.

    Nevermind .____. Its working. I got it. Its ok.

  • HT201303 how can reset the security question and answer ?

    how can reset the security question and answer ?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT201303 how to change your security questions and answers

    How do you go about changing the security question and answers..my daughter answered and then cant remember her responses..

    See Here...
    Can I change the answers to the security questions for my Apple ID?
    Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your account.
    From Here >  http://support.apple.com/kb/HE37

  • Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. HELP!

    Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. It has been doing this for weeks, and I can't purchase anything! HELP!

    Hi mterry1723, one solution that might be worth trying is this:
    - Close iTunes, if it's open
    - Open Safari and got to 'Preferences'
    - Select 'Security' on the top
    - Untick all the security options in the menu
    - Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
    - Highlight them (select them collectively) and press 'Remove'
    - Now open iTunes and buy the song as usual.
    - You may be asked to do the same security process as before, so do as asked.
    - Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
    Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
    I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
    I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
    Message was edited by: Bongomal

  • How do I change my security questions and answers without setting up a new account. I can't remember the answers to the questions that they ask.

    How do I change my security questions and answers without setting up a new account. I can't remember the answers to the questions that they ask.

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • Security question and answer

    I like to find out my security question and answer

    If you can't remember the answers to the security questions, then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).

  • How can i change a forgotten security question and answer in my apple id ?, how can i change a forgotten security question and answer in my apple id ?

    how can i change a forgotten security question and answer in my apple id ?, how can i change a forgotten security question and answer in my apple id ?

    SECURITY QUESTIONS
    Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
    This user tip may also help you http://discussions.apple.com/docs/DOC-4551

  • Would like to change my security questions and answers on my Apple ID account??

    I would like to Change my Security questions and Answers on my Apple ID account??
    I have tried and have successfully reset my PW but I have forgot my answers to questions!!
    HELP Please!

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • How do you change your security question and answer

    How do you change your security question and answer?

    See Kappy’s great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
    https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
    About Apple ID security questions
    http://support.apple.com/kb/HT5665
     Cheers, Tom

  • Forgotten security questions and answers :(

    Hello there,
    i have a problem with my apple id. I forgot the security questions and answers. How can i have them again?
    Thanks,
    Alaa

    Hi Alaafromtx,
    Thanks for using Apple Support Communities.  This article has information on what to do if you can't remember your security questions and answers:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    How can I reset my Apple ID security questions?
    Sign in to My Apple ID (appleid.apple.com).
    Select the Password and Security tab.
    Answer your existing security question(s), then choose new questions and answers.
    Click Save.
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email addresssign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Cheers,
    - Ari

  • HT5312 how to reset my security question and answer i have try everything  but can't get it don

    how to reset my security question and answer i have try everything  but can't get it don?

    WHat have you tried ?
    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

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