HT201303 Unable to redeem my balance  keeps asking for my credit card information

Help!  I have a balance in my I-tunes account, but when I try to redeem it to purchase a song it asks for my credit account information.  How do I redeem my balance?

I was given a $50 gift card.  I redeemed it and now I went to the iTunes store to add my songs.  What button do I enter to have the song downloaded to my iPod?  When I hit the price-it goes to my cc screen.  I do not want to put this on my cc-but use my credit balance?  Thanks for your help....

Similar Messages

  • I have redeemed my itunes money and want to buy music -yet it keeps asking for a credit card.  Won't take money from my account.

    I have money in my account -yet when I try to buy music it keeps asking for a credit card.  I saw that someone else had the same problem -yet no answer.

    Yes, it's a bind isn't it. I'm also new, just trying to help my young son download free games, but the amount of personal data that has to be divulged for such a simple task was quite a surprise and somewhat overwhelming.
    All to help him with his much wanted iPod which he got for Christmas. Thanks mum!

  • HT201303 I have money in account but it keeps asking for a credit card!! What do I do?

    Help

    what is CC? I DONT get a error it goes to billing and it asks for my credit card.I dont have one anymore. BUT I Do have 24 bucks in my account from a gift card. When I try to buy a song it keeps asking for a credit card.......Why wont it just say OK now u have only 22.71 in on account..

  • I use to download free  games but now it is asking for my credit card information why?

    I use to download free games but now it is asking for my credit card information why?

    You are required to provide credit card details to download apps be it free or paid.
    Nothing will be deducted from your credit card if the app is free.
    There will be a authorizing hold of US$1.00 to verify your account information. It will be credited back to your account later.

  • HT201209 I have an Apple ID balance but it keeps asking for a credit card.

    I have an iTunes gift card balance but it keeps asking for a credit card

    Unless you set up a special iTunes account that is only good for free apps, you need a valid payment method. To get that special iTunes account see:
    Create an iTunes App Store account without a credit card

  • HT201303 when I try to do updates in the app store it keeps asking for my credit card info and telling me that my "security code is invalid".  it obviously isn't.  how can I fix this issue?

    I have 3 Iphone 4's.   One of them updates from the App Store with no issues.  My other two which are under the same AppleID will not let me do updates.  when I try it asks for my Credit card info then after i enter it it says "security code invalid".   Has anyone else had this issue and how have you fixed it?
    thank you 

    Leigh...
    but cannot do this because I cannot access Mac App Store
    If you can't access the App Store from the Apple menu, Dock, or Applications folder installing the Mac OS X 10.6.8 Update Combo will reinstall the App Store for you.
    It's ok to do this even you are already running v10.6.8.
    Plants vs. Zombies, and that is all for additional software on here
    FYI:  Some third party software can cause issues with the App Store >   Mac App Store: Sign in sheet does not appear, or does not accept typed text
    Apple is not responsible for incompatibility isssues with third party software.

  • App store keeps asking for my credit card info for free apps!??

    Every time I go to get a free app, I keep getting asked for my credit card info to be updated. If it's free, why is my credit card info needed!?? I don't want to get charged, so I cancel out of the credit card request, it's not worth trying to get unwanted charges taken off. I would write to Apple but for some strange reason they refuse to use email for help. So, guess I will just try here.
    Thanks,
    Jim

    Hello All,
    Even I do faced same issue on my iphone 5 recently, because I had updated my credit card details while purchasing 'whats app'. Later on if I try do down load free apps, it started asking me verify payment info..I got frustrated and tried to remove apple id and create the same id and reset networksettings, but issue not resolved.!!
    Possible scenarios of it occures:
    1. While creating your apple id you might have given credit card info an dlater that got modified/expired
    2. Once you buy anything by using credit card that info will be updated to your apple id, so it asks every time
    Resolution:
    Just remove your credit card details from payment information
    setting > icloud > account > payment information -- remove ur credit card info , done done
    Then try to download free app, it will only asks for apple password, It will not ask for 'payment verification'
    Thank you
    Krish

  • Why am I being asked for my credit card information on updates and then being told that my card is declined??h

    I Have three app updates on my iPhone 5c, and the App Store is asking me for my credit card information when it is on file and then it gets declined. What is the purpose of needing my CC info for free updates?? Do NOT make me drop my apple products and change to that **** android crap.

    Howdy GaryFC,
    Thanks for using the Apple Support Communities.
    If you have a payment source associated with your Apple ID, it needs to be a vaild form of payment.  To troubleshoot issues with your payment type being declined, please follow the steps below.
    In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
    You can verify and/or modify your billing address by following these instructions:
    Open iTunes.  If you are signed in to iTunes, skip to step 4.
    Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
    Choose Store > Sign In.
    Enter your account name and password, then click the Sign In button.
    Choose Store > View My Account.
    Click the Edit Payment Information button.
    In the Payment Method section, choose None.
    Click the Done button at the bottom of the page.
    Click the Edit Payment Information button again.
    Enter your billing address exactly as it appears on your credit card statement.
    Select your credit card type in the Payment Method section.
    Enter your credit card information, your card's security code, and the expiration date.
    Click the Done button at the bottom of the page.
    If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
    iTunes Store: My credit card's security code or zip code does not match my bank's records - Apple Support
    Take care,
    Alex H.

  • HT201209 I have a credit balance of 15.00 but the screen has no option to use credits and keeps asking for a credit card to be used

    How do I use the credit balance?  It still asks for a credit card

    Are you sure it is not simply asking you to verify credit card info?
    This is how itunes verifies your account

  • HT201209 I redeemed my code, it says $50.00 up top and I clicked on an audiobook to buy but it is asking for my credit card information as if it is going to make me pay rather than use the $50.00 gift card.

    How do I use $50.00 from gift card redeemed and shows on top line, to buy an audiobook, it keeps going to my credit card instead of using available credit from a giftcard

    I have the same issue and it does not m,ake sense. No fix for it yet. it *****.

  • HT201303 I want to install a free app but it keeps asking for my credit card details

    I want to install a free app but it is asking for credit card details.  I don't understand.  Can someone please help thanks

    You can create an iTune and App Store account without credit card details
    1. Sign out of current Apple ID if you are sign-in to one (important)
    2. Go to App Store and select a free app
    3. Tap INSTALL APP
    4. Create New Apple ID
    5. Confirm Your Country
    6. Agree with Terms and Conditions
    7. Fill in your Apple ID and Password (you must create a new Apple ID; don't use your old Apple ID)
    8. Create and answer your secret question
    9. Select NONE for Payment Method
    10. Fill in Billing Address
    11. Submit application for new Apple ID
    12. Wait for verification email
    13. When email arrive, verify your account
    14. Start downloading your free apps

  • HT201359 I have £25 of credit on my itunes account but it will not allow me to spend it. Keeps asking for a credit card payment?

    Unable to spend credit on my itunes account?

    How/when was the account created ? Unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
    then credit card details will need to be entered before the account can be used to download any item from the store.
    If you are being prompted to review your account then you could see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054
    If not then you will need to enter your credit card details - you should be able to remove them after entering them.
    If you are trying to gift content then you will need to have a credit card on your account, you can't use your balance for gifting.

  • ****, I loaded a $20 iTunes card into my account two weeks ago when I bought the iPod but now when I try to buy  a game it keeps asking for a Credit Card or to redeem a code?  I don't have the card anymore.  What have I done wrong?

    ?

    Select None for payment method >  iTunes Store: Changing account information
    If None is not available > Why can’t I select None when I edit my payment information?
    Yes, you can redeem an iTunes gift card for current purchases.
    How to Redeem iTunes Gift Cards and content codes
    And you can check the balance of a redeemed card >  Account Home - Apple Store

  • Cc keeps asking for new credit card number despite membership cancelled

    I have tried different things to address the fact that CC is constantly sending message about my unprocessed payment (I have changed my credit card number) but I have cancelled my membership and they should not be concern with unprocessed payment. Could I talk to a real person? The steps indicated in the website is like a vicious circle bringing me back to this forum, no option for calling or chat. I have spent lots of time trying to cancel now this. Please help.

    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • I'm trying to download "4 pics 1 word" and it keeps asking for my credit card number. The app is free.

    I'm trying to download a free app. "4 pics 1 word" and it won't let me without my credit card. The app is posted as free. Any help appreiciated.

    This might help explain
    http://support.apple.com/kb/HT2534

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