HT201303 using a new computer, and cannot download music without being able to answer security questions. Is there a way to reset these or get the answers sent to you for one's security questions.

using a new computer, and cannot download music without being able to answer security questions. Is there a way to reset these or get the answers sent to you for one's security questions.

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

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HT5312 i am in Iraq right now and i cannot make any schedule for having a call with your support team , however, i forgot the answer for security questions , and also previously i have not summited a rescue Email address is there any way to reset my accou

i am in Iraq right now and i cannot make any schedule for having a call with your support team , however, i forgot the answer for security questions , and also previously i have not summited a rescue Email address is there any way to reset my account?

Please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like me, your fellow users.
As to whether you can work with Apple via email on this issue I can't say for sure, but you can contact them via this web page:
http://www.apple.com/support/appleid/contact/
and see if they can help. It's mostly going to be an issue of you being able to prove to them that you are the account owner.
Regards.

I have installed CS5 on my new computer and cannot make a contact sheet

I have installed CS5 on my new computer and cannot make a contact sheet. I have used CS5 for a number of years making contact sheets of my daily shoots, but now when I go to file, automate there is no 'contact sheet' selection. Would you please answer me at [email protected]

Not sure how far you've gotten, so i'll start from the beginning.
After you downloaded the PSCS5OptionalPlugins_Win_en_US.zip
right click on it and choose Extract All
In the Extract dialog check Show extracted files when complete
Then the window should open showing a folder as below
If you double click on that folder, then there is a pdf with instructions for installing the plugins
If you still need help with installing we can assist you

Recently bought a new computer and all my music appears in iTunes as well as on my computer in a saved folder. When I try to play the music in iTunes I get an error that reads"the song could not be used because the original file could not be found."

Recently bought a new computer and all my music appears in iTunes as well as on my computer in a saved folder. When I try to play the music in iTunes I get an error that reads"the song could not be used because the original file could not be found. Would you like to locate it?" Hope you can help me solve this issue.
Thanks,
Shellyboo

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

HT1391 I have a new computer and cannot access my previously purchased music from here. The error message says I need to authorize this computer

I have a new computer and cannot access my previously purchased music from here. The error message says I need to authorize this computer??

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

If i update my iphone 4 to the ios5 will it erase all my stuff on it if i use a new computer and a new itunes with nothing on it?

can anyone tell me if i update my iphone to the new ios5 will it erase all of my personal things on it if i use a new computer and a new itunes that has nothing on it? or will the back up save all my music and pictures and stuff like that? thanks

I had to go through this today (got a new computer recently). I ended up pluggng in my phone to the new computer and then doing a sync and a backup, and Image Capture to get all your pics just in case. Then I did an update check wnen iOS 5 became active and it said that it was going to erase everything and I hit OK. And after that install was complete, I did "restore from backup" which said it would restore everything that was backed up except the new iOS 5 firmware (that stayed put). Just a few tweaks here and there and it all worked for me.
Hope this helps a bit

My songs have all been duplicated. All my music is on external hard drive and I want it to stay there. Am using a new computer and thought I'd done all the required things for my library to show on iTunes 11.

I'm using a new computer. All my music is on an external hard drive and I want it to stay there. Before installing iTunes on the new computer, I followed turingtest2's instructions as to the layout of all the iTunes folders (Itunes folder, Itunes Media, Music, etc...). I also followed his instructions as to get all my music in iTunes on the new computer (but keeping all the media on the external drive). Now my songs are all duplicated in my library (I normally have about 15,000 of them). They all play when I click onto them. Also, I've lost all my playlists, and all the songs in the library are now ticked. I've already spent hours trying to sort this out, but can't seem to find a solution. Help please!

Hi turingtest2,
Thank you for replying. I've been looking at your posts about setting up iTunes using an external drive. A bit of background info. My old computer broke down, so I got a new one from work. I've always kept my music files on my external drive (I have around 170GB of music). I didn't follow the suggestions in the "migrate iTunes library" post because my old computer died on me. However, I've looked at your posts about lay out of the iTunes folders. Before connecting to iTunes on the new computer, I had reorganized my iTunes folder on my E: external drive, and created an iTunes folder which contains an iTunes Media subfolder. The music files are in a Music folder, which is in the iTunes Media folder. I've also put the following files in my iTunes folder: iTunes Library.itl, iTunes Library Extras.itdb, iTunes Library Genius.itdb, iTunes Music Library.xml, as well as sentinel. I then followed the advice you gave bmw99 on 2 Nov 2013 at 9.58 (sorry, can't copy the exact answer).
Just to clarify: I'd like to keep all my music media on the E: external hard drive (the computer hard drive is too small), and I'm aware i might never have my playlists back, and that all the songs in my library might be ticked. However, I don't want my library to be duplicated.
I'm at work at the moment, but will be back home in about 10 hours, so I can be more specific about folders / files names.
I'm glad you picked up my message and greatly appreciate your help.
Patrice

My computer motherboard and hard drive burn up with CS 4 on it. I got a new computer and cannot installed CS4 on it because it say invaild serial number. I need a serial number that will work to install on my new computer.

My computer motherboard and hard drive burn up with cs 4 on it. I got a new computer and cannot reinstalled cs 4 on the new computer. The serial number stated invalid. I needed a serial number that will work.

Contact support by web chat or phone.
Mylenium

We bought a new computer and re downloaded lightroom3, now when I go and try to Develope my picture when I go into Presets the Punch, black and white effects ect won't pull up. How do I fix that?

We bought a new computer and re downloaded lightroom3, now when I go and try to Develope my picture when I go into Presets the Punch, black and white effects ect won't pull up. How do I fix that?Photoshop Lightroom

After I upgraded to Mavericks I was also having this message when I tried to update. There was a previous post about this problem which offered this simple solution which worked for me:
b0n0b0
Re: Recently upgraded to Maverick from SnowLeopard. Unable to get updates from App store.
Mar 15, 2014 9:05 AM (in response to Terence Devlin)
Got it! Thanx. What I did was go to my account, check that they had my new ID and Password which they did, then hit reset button. All fixed.

HT1329 My computer has crashed totally. I have a new computer and on downloading itunes my library populated but with hundreds of songs missing. My library and itouch are out of sync with more songs on my itouch is there a way to resolve this situation?

My computer has totally crashed with my latest itunes library. I have a new computer and on downloading itunes my library automatically populated but there are hundreds of songs missing and multiple duplicates. So now my itouch is up to date but my itunes library has regressed to an earlier version so if I sync I will lose hundreds of songs from my itouch is there any way to sync my itouch to my itunes library?

See these 2 User Tips...
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991

My computer that my itunes was on crashed. i now have a new computer and i downloaded itunes and signed into my account. plugged up my phone but my stuff hasnt transferred. how do i transfer it?

my computer that my itunes was on crashed. i now have a new computer and i downloaded itunes and signed into my account. plugged up my phone but my stuff hasnt transferred. how do i transfer it?

You'll need to copy the music currently on your iPod to your new PC and into iTunes first before you can sync it to the new iPod.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

I purchased the adobe pdf converter program, however, I am now using a new computer and I need to know how to retrieve it so that it can work on my new computer.

I purchased the adobe pdf converter program, however, I am now using a new computer and I need to know how to retrieve it so that it can work on my new computer.

What exactly did you purchase: Acrobat, or the ExportPDF / PDF Pack online service?

I recently signed up for a one month trial of adobe pro. I logged in. I cannot convert a single page of PDF file to word or Excel with this trial. I just get the request to sign up for a year. What good is the trial if I can't try it?

I recently signed up for a one month trial of adobe pro. I logged in. I cannot convert a single page of PDF file to word or Excel with this trial. I just get the request to sign up for a year. What good is the trial if I can't try it?

Hey vcomfort6,
Please ensure that you are using Adobe Acrobat and not Reader to convert PDF file to word or excel.
Could you tell me whether it is a scanned document? Does this happen with all PDFs or any specific one?
Do you get any error message? What exactly happens when you try doing the same?
Hope to hear from you.
Regards,
Anubha

HT201272 When i was younger i did all my itunes purchasing through my father's account. I just purchased my own Mac book Air and i am trying to transfer the music from my iphone to my Mac. Is there a way to do this even though the music wasn't purchased o

When i was younger i did all my itunes purchasing through my father's account. I just purchased my own Mac book Air and i am trying to transfer the music from my iphone to my Mac. Is there a way to do this even though the music wasn't purchased on my id?

Have you authorised your own Mac to your father's account?

I have an Iphone 4, I have music files that appear on my phone that I want to delete, when I link it to my computer the songs on the phone will not appear in Itunes so I can delete them, Is there any way to delete these song off the phone without going th

I have an Iphone 4, I have music files that appear on my phone that I want to delete, when I link it to my computer the songs on the phone will not appear in Itunes so I can delete them, Is there any way to delete these song off the phone without going through Itunes?

Nope, it either needs to be plugged in or turned on with the power button.
A replacement iPhone 4 is $149, but at least the whole phone is replaced.

HT201303 using a new computer, and cannot download music without being able to answer security questions. Is there a way to reset these or get the answers sent to you for one's security questions.

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