HT201303 What about if you know your password, but forget the answers to my security questions?

What do you do when you know your apple ID and password, but forget your security question answers? It won't let me purchase any music without answering them.

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

Similar Messages

  • I had a iPhone 3G and I change it in to a iPhone 4G 32GB! I have 3 apple ID account. The one I used is edited by host and I know my password but it ask me for my security question and I forgot it! It send a veify email the answer the an email to blu

    I had a iPhone 3G and I change it in to a iPhone 4G 32GB! I have 3 apple ID account. The one I used is <edited by host> and I know my password but it ask me for my security question and I forgot it! It send a veify email the answer the an email to <edited by host> and the email <edited by host> that is my other  apple ID and the password work on apple but my yahoo account I forgot my password and security question and it won't   verify to my email on to my apple email. so it  send the answer  to  <edited by host> and I can't get it! So Can u do something? Both account r also on my iCloud. I can open both apple account but it won't let me buy nothing on my <edited by host> ! On my <edited by host> that one dose let my buy thing but I had lot of thing I bought on <edited by host> I  bought lots of movies music and app. I spend lot of money on this account.

    It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
    This is a user-to-user forum and no-one on here can take any direct action. If your Yahoo address is not working that's something you would need to take up with Yahoo - have you checked it by sending yourself an email to it?
    Otherwise you will need to contact Support: go to https://expresslane.apple.com/ and click on 'iTunes' in the center column and then 'iTunes Store' in the right-hand column and proceed from there.

  • HT201303 What do I do if I can't remember the answers to my security queations

    What do I do if I can't remember the answers to my security questions?

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT4798 I can't seem to remember my apple password and also the answer to my security question seems to be incorrect. Apple don't seem to have the correct email down either so I have no way of resetting my password, what do I do??

    I can't seem to remember my apple password and also the answer to my security question seems to be incorrect. Apple don't seem to have the correct email down either so I have no way of resetting my password, what do I do??

    Foziakhan,
    If you are referring to your Apple ID password, call Apple (1-800-MY-APPLE) and ask to speak to the Account Security Team. They will be able to assist you with resetting your security questions and also the password.
    Hope this helps. Good Luck!

  • HT201303 i have forget the answers of my security questions , how to reset them, thank you

    i have forget the answers of my security questions , how to reset them, thank you

    i have forget the answers of my security questions , how to reset them, thank you
    iPhone

  • HT1920 What do I do if I forget the answers to my security questions?

    What do I do if I forget the answers to my security questions and can't purchase items from the iTumes store on my laptop?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105212)

  • HT1689 i forget the answers of my security question, what can I do?

    i forget the answers of my security question, what can I do?

    Did you put a emergency email attached to your account? that is a way you can access it.

  • What do I do if I can't remember the answers to my security questions

    What do I do if I can't remeber the answers to my security questions for itunes

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • HT201363 what do i do when i forget the answer to my security question?

    what do i do when i forget the answers to my security questions?

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96060)

  • I forget the answers to my security questions. What do I do plz help

    I really need help. I forget the answers to my security questions plz help me I can't purchase anything :( what do I do

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96735)

  • HT5787 I forget the answer for my security questions ,, what should I do ?

    Hello , I added ituns card 100 .. I try to buy someting from the Appstore but i cant ! they ask for security questions !
    I forget the answer for my security questions ,, what should I do ?
    thanks

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    (88835)

  • What do I do if I forget the answer to my security question?

    What do I do if I forget the answer to my security question?

    Look at the suggestions in this user tip. If you do not have a rescue email address, see the instructions for contacting iTunes support. That will be the only way that you can reset the questions.
    https://discussions.apple.com/docs/DOC-4551

  • I forgot my password along with the answers to my security questions. So I try sending an E-Mail to myself but the E-Mail I am sending it to isn't even mine, nor the one I have registered. How can I change the E-Mail or something?

    I forgot my password along with the answers to my security questions. So I try sending an E-Mail to myself but the E-Mail I am sending it to isn't even mine, nor the one I have registered. How can I change the E-Mail or something?

    Security questions:
    https://discussions.apple.com/thread/4533485?tstart=0

  • HT201303 what do i do when i forget the answers to my security questions?

    i forgot the answers to my security questions! how do i fix this?

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • HT204088 I forget the answers to my security questions, how do I find out what they are?

    I'm trying to buy a song for an important event and due to it being the first time on this laptop that I am purchasing a song, I have to provide the answers to my securit questions and i cant remember them. How do I find out what they are? Please.

    f you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

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