HT201303 what do i do if i do not know the answer to my security questions?

help

Welcome to the Apple Community.
Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

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HT201303 What do I do if I can't remember the answers to my security queations

What do I do if I can't remember the answers to my security questions?

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

I do not remember the answer to my security questions, what do I do?

I do not remember the answer to my security questions, what do I do because I cannot proceed further into my account without those answered correctly.

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

What do I do if I can't remember the answers to my security questions

What do I do if I can't remeber the answers to my security questions for itunes

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions

I dont know the answers to my security questions and the email you have no longer exists what do I do

I have not used my account in a long time and I no longer remember the answers to my security questions and I dont know what to do. I called the company and they wont help me unless I have a support package

Solution may be found if you search in the "More Like This" section over in the right column.

Hi, what do i do if I can't remember the answer to a security question so i can upload an i-tunes card to my i-pod touch?

Hi, what do i need to do if i can't remember the answer to a security question when i want to upload an i-tunes card to an i-pod touch?

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
   1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

What do you do if you can't remember the answers to your security questions

I can't buy any apps because it is asking me for the answers to my security questions and I made them so long ago that I can't remember then answers. What do I do?

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
   1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

HT5312 What do I do if I don't remember the answers to my security questions and I don't have a rescue email?

I have 3 security questions and don't remember them. I know at least one for sure but there's always another one with it which I don't know the answer to. I don't think I set up a rescue email when I made the account, so what do I do?

You will need to contact iTunes Support online: http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic)
or by phone: Apple Support Numbers

What can I do if I can't remover the answers to my security questions?

After updating, I am now asked my security questions in order to purchase from the App Store. I can't remember what I put...any ideas/help?

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(90187)

HT5312 I don't know the answers to my security questions but I also don't know what my rescue email is. How do I reset my rescue email without answering the security questions?

I just don't know what to do...

You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98479)

HT5312 what is i do not remember the answers to my security questions?

My iTune account is asking for my seurity questions. However, I do not remember them. And it will not allow me to purchase any music unless I answer the questions. What can I do in this case? Do I call to reset?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

TS1702 What do I do if I don't remember the answers to my security questions?! I can't download songs on my iPhone :(

I recently got an iPhone 4. Every time I try to download music from my phone I get taken to this site that wants answers to verify that I'm the same person, just using a different device... The problem is that I made my account a year ago and I have no idea what my answers were to the security questions. Someone help! I can't download music!

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

I don't know the answer to my security question what should I do

I need help

How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.

HT201303 I can not remember the answers to my security questions, therefore, I am unable to purchase anything on itunes without being able to VERIFY my identity???

I am unable to rent a movie on itunes as I am unable to verity my identity since I can not remember the answers to my security questions that I set up years ago!

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.

TS2446 What if you do not know your answers to your security question and cannot purchase apps what do you do?

Please help me

Hi Ginny,
Thank you for taking the time to post; I understand your frustration at having to find an alternative service. How have you been using Workspaces? I'd be happy to offer some suggestions where possible.
Since you mention using Workspaces as a repository, you might be interested in checking out Acrobat.com. While it doesn't include the any authoring apps like Workspaces does (e.g. Buzzword and Tables), Acrobat.com is a convenient tool for storing and sharing files and accessing them across multiple platforms and devices. We'll be adding features and functionality over time, so you can look forward to consistent development and maintenance on the service; as an added bonus, you can use Adobe Reader on your iOS or Android device to access the documents you have stored there.
Let me know if you'd like more information on Acrobat.com or if you have any other questions about Workspaces.
Best,
Rebecca

HT201303 what do i do if i do not know the answer to my security questions?

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