HT201303 What if someone hacks my account and buys apps without my permission
Hello, I was just resetting my itunes password because I simply forgot it. I'm suprised it was quite easy... a little too easy.
All you need to have is a know someones email address and password attached to a itunes account and sneak around it. Reset the itunes password with it and buy loads of crap that I will never otherwise buy. Only to see a large bill on my credit card soon after with their ios device.
Is there any security measures to prevent this or get my money back if my itunes account is hacked and garbage apps purchased?
All you have to know to get into any online account, except for a very few, is the ID and password, so the iTunes Store is not particularly unusual. You need to take the same precautions you would with your bank account; make your password difficult to guess, change it regularly, don't use the same password on the iTunes Store that you use elsewhere, and don't give it to anyone else.
As to resetting the password, for someone else to do that, they would also need either to have hacked your email account so as to be able to receive the reset email or know the answers to your secret question, so it's not all that easy.
If you have a better idea about how Apple can provide better security, though, you can submit it to Apple here:
http://www.apple.com/feedback/itunesapp.html
But if you're really worried, don't keep your credit card information stored in your account. Remove it whenever you're through purchasing.
Regards
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Message was edited by: GDSageHi jtjbt20x,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal. -
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