HT201303 What if the email to retrieve security question answers is wrong? What can u do?

I was trying to retrieve my security question answers and for some reason the email they were being sent to isn't even in my personal info.. What can I do?

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5.  Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

Similar Messages

  • How do I change the email for my security question answers to be sent to?

    I've forgotten all my security question answers and deactivated my email they are being sent to. I have money on my account and don't want to open a new one. How do I change the email that the security question answers are being sent to?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?

    Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 What if you don't receive the email to reset security questions

    We haven't received any of our emails to reset security questions what can we do

    These are user-to-user forums, you are not talking to Apple here.
    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I forget the email and my security questions what do I do now?

    Read title
    EXPLAINS ALL

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • Not receiving the email to reset security questions

    Added another second email contact, got the emai to verify. Also put in help to support team, got the email that it went in.
    BUT NOT the email to reset the security questions!!!
    I can not call or receive a call from the support team, I would like to clear this via chat or email.
    I have rented movies from itunes before and my password was enough.  Suddenly it states I must answer questions because I have never downloaded before. I still have the iOs5 and never had a problem..last films download this spring.
    Can someone help me???
    Thanks

    Click here and fill out the form.
    (90525)

  • How do I change the email for my security questions?

    the email i have set for the resetting of my security questions doesn't work so I am not able to buy apps on my new iphone 4. how do I change that email address and why is it different from my primary and secondary email for my apple id? I really just don't remember.

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT201303 Hi I do not remember my security question answers, i want to change my password

    Hi I do not remember my security question answers, i want to change my password

    Hello, QJS1. 
    Thank you for visiting Apple Support Communities.
    You can reset your Apple ID password via the steps in the first article below.  I would select the option to send email verification since you do not remember the security question answers.  If you are still unable to reset this Apple ID, see the second article below.
    Apple ID: If you forget your password
    http://support.apple.com/kb/ht5787
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Cheers,
    Jason H.

  • HT5312 How do I know if I have a rescue email address? It keeps saying my security question answers are wrong and I can't figure out how to fix it!

    How do I recover my security question answers? I don't know how to tell if I have a rescue email address. I know my answers aren't wrong but I can't buy anything on iTunes without verifying the questions. Nothing seems to be working!

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96346)

  • HT1911 forgot security question answers...how can i reset

    Forgot security question answers....how can I reset??

    i had this question too and what everyone is telling me isnt workng and the options im supossed to click isnt even coming up for me to click

  • How do I reset my rescue email address since i have forgotten both the email password and security questions?

    Hello,
    I have suddenly decided to purchase some music off iTunes Today (Oct 21 - 19:45 CET) and I have forgotten my security questions. I therfeore had to try and reset them using my rescue email address. I clicked "Send reset security info to ..." on the apple.id.com page. I went over to hotmail and i couldn't remeber my password so tried the security questions which I also couldn't remeber. What I am trying to ask is, Is there anyway that I can change/reset my security email under the "Passwords and Security" sections of appleid.apple.com and under the question tabs?
    If so could you please tell me.
    Thank you for helping me.

    No, you won't be able to change it until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • How do I set up the rescue email for forgotten security question answers?

    I have not been able to make purchases in the Apple Store because it asks for answers to security questions. I have forgotten those answers, therefore unable to access my account. It says to make a rescue email, but does not lead me to the right areas. What  should I do?

    Click here and request assistance.
    (78111)

  • Help about changing the email of my security questions recovery

    good day to all.
    i have a problem, i can access all details on my apple id, buy apps on appstore, redeem appstore card change password and other stuff.
    now, i want to buy in game purchases such as moba coins but it is asking for a security question that i have already forgotten.
    the problem is the recovery email is not mine.
    j*****@yahoo.com is not mine and i did not have any email starting with letter J.
    i cannot call apple because i am not on US right now. i cannot find out or see how to email apple support.

    You won't be able to change the rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699 - select the country where you currently are, and where your account is based.
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • How do i cange the email my 2 security questions reset information is sent to?

    I've lost the pasword for the email that the reset confirmation is suposed to be sent to. I've deleted that email from my list of emails for my account but it still sends the security question reset to the deleted email. How do i change that? I've read theough the apple support pages and a question like this wasn't addressed so please dont just send me a link to an apple support page. Any help would be great thanks.

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT201303 How to find out my forgotton security questions answer

    How to find out my forgotton security questions answers

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

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