HT201303 What should i do if i forgot my security answers?
I forgot my security answers and now i cannot make any purchases what should i do?
You should contact itunes store support to reset them. Here are steps on how to submit your report:
https://expresslane.apple.com/
Follow these steps:
All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum.
You will find an option to send an email to Apple on that page. Indicate that you forgot the answers to your security questions and wait for iTunes support to reply.
I hope this helps.
Similar Messages
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I have a problem with buying stuff on app store with a gift card because it asks me to verify my account. I need to answer my security questions that I forgot and it offers me to use my rescue email that is no longer working. Please help!
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102175) -
What should i do after i forgot my security answers?
Same
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you didn't previously set up a valid rescue email address, only Apple itself can assist with recovering lost answers.
(88011) -
what should i do if i forgot my security qestion and rescue email and i redeemed itunes gift cards?
any reply?
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HT5622 What can I do if I forgot my security answers?
I forgot my security answers of my apple ID
please I want to rest my security questions and answers
ThanksGo to appleid.apple.com and log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.
This will generate an automated e-mail that will allow you to reset your security questions.
If you don't have a rescue email address, contact Apple Account Security. -
please help me use my remaining itunes store balance..i cant use it..
See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact -
HT4539 What should I do when I forgot my security question answers?
I can't remember my answers to the security questions and I just want to buy apps! I've been trying to look it up on customer support but I can't
Find anything helpful!You will have to contact itunes store support. They will tell you how to contact the right department who can reset them for you. You can't reset tehm unless you know the answers to teh previous ones.
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HT201303 What do I do if I forgot my security question anwsers
I am not able to purchase anything till I figure this out please help
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813 -
TS2446 what do i do if i forgot my security answers?
I recently got an Ipod touch 5th generation and now every time i go to download music or an app it tell me i have to put in the answers for my security questions, and i put in the correct answers and it says they are wrong. What do I do?
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support. -
What dp i do if i forgot my security answer
I have a problem. I can't access my apple account because I don't remember my security answers. I made a purchase of ITunes card now I can't use it anywhere! I N
EED HELPYou need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95625) -
HT5312 What can i do if i forgot my security answers for the questions?
Help me please
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96340) -
What should i do if i forget my security answers?
As the topic, my little daughter told my apple id password to her friend so i want to change my password but i forget. My security answers.
If you know how to fix it ,please tell me. ThanksRead this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form. -
What can I do If I forgot my security answers
how can I change them
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
HT5312 What should i do if i forgot the answers of my security question?
What should i do if i forgot the answers of my security question? I
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
Hi. I forgot my security answers and the back up answer what should I do
Hi. I forgot my security answers and the back up email what should I do please help!
Hi
You will need to contact apple support for this issue contact details below:
http://support.apple.com/kb/HT5699?viewlocale=en_US
Hope this helps
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