HT201303 What to do when you can't remember the security answers

What do you have to do when you forget the security questions answers. Do you have to call apple?

But it appears not with a solution. Rather another loop to jump through. I went through this process to follow up. Here's what I received in the email:
When that page loads, the "Lost or forgotten Apple ID password" option will be selected. Click "Continue".
On the next screen, you will have the option to call Apple Support now or have them call you later about your account.
... you can also speak to an Account Security Advisor by calling our AppleCare technical support team. To find the right phone number for your country, see this article:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
When you call, ask to speak to the Account Security team.
The page referred to is a link for you to follow specific to your case number.

Similar Messages

  • What to do when you can't remember your security questions and the backup email is old and does not work

    Please help me I don't know what to do about this. Can anyone help me?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • How do you unlock your itunes account when you can't remember the answers to your security questions?

    How do you unlock your itunes account when you can't remember the answers to your security questions?

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75741)

  • What do I do if I can't remember the security answers?

    Can not remember my security question, what do I do?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.

  • Ipad states ipad disabled connect to itunes. When I do it tells me passcode it locked.  How do I unlock the ipad when you can't remember the passcode?

    My daughter (honestly) forgot her passcode to her ipad 2 and she is now locked out.  It states:  iPad is disabled connect to itunes.  When I connect to itunes it tells me to enter my passcode.  How do I get fix this?

    Here is a kb that describes what to do.  Go to the section that says "placing your device in recovery mode"
    http://support.apple.com/kb/HT1808?viewlocale=en_US
    This will "nuke" the device....as iPaqd26 said, it's best if you can remember the device pass code

  • HT5312 How do you rescue a password if your rescue e-mail is no longer in operation and you can't remember your security answers

    I have lost the password to my icloud account.   I cannot remember my security questions and the alternative rescue email address I gave is no longer in operation - the ISP went bust.   What can I do?

    Apple ID Security -
    Telephone Apple Care for your country and ask for the Account Security Team, then request help resetting the questions, etc.
    Or use this link for contact by internet-
    http://www.apple.com/support/appleid/contact/
    Choose Other Apple ID Topics and then Apple ID Account Security

  • What do you do when you can't read the code on a iTunes gift card?

    What do you do when you can't read the code on a iTunes gift card? I tried taking it back to the store with my reciept, but they said I would have to contact Apple support. Am I out just out $25 dollars?

    See this support article:
    http://support.apple.com/kb/TS1292
    Instructions are at the bottom of that article.
    BTW, this forum is for questions about iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. Normally you want to ask your questions in the general iTunes forums.
    Regards.

  • How to decrypt data when you can't get the private key in Windows?

    I'm very confuse. My english is poor, but I try to say my question clearly.
    When browser connects to a https website which needs client certificate to authenticate the identity, the browser will send client certificate to web server.
    Then the web server will use the certificate to encrypt some data and send it to browser.
    Then broswer should have private key to decrypt that.
    But as I know, if I install a pfx format personal certificate, I can set can't export private key, which means you can't get the private key to use it. So how can
    the browser decrypt the data without private key?
    By the way, what is CSP, use CSP's interface can we use CryptoAPI
    to decrypt data without private key?

    Answer for question is  "you cant".. 
    "How to decrypt data when you can't get the private key in Windows?"
    Read more 
    http://msdn.microsoft.com/en-us/library/windows/desktop/aa387460(v=vs.85).aspx
    http://msdn.microsoft.com/en-us/library/windows/desktop/bb427432(v=vs.85).aspx
    http://technet.microsoft.com/en-us/library/dd277320.aspx
    http://en.wikipedia.org/wiki/Public-key_cryptography

  • Is there a way to delete an app when you can't see the app's icon?

    Is there a way to delete an app when you can't see the app's icon? I have so many apps that they don't all show up on the existing screens. I know it can be done by connecting to a computer and using iTunes, but I'm on the road away from my Mac.

    I tried that and instead of showing me the inaccessible screens, it just shortens the number of available screens. Then if I reset the home screen in preferences it removes the folders I created and I'm back to square one.

  • How do you remove an apple id when you can not contact the previous user?

    I am working with a local Pawn shop that purchased an ipad from an indavidual. They restored the ipad and apparently, the contact info from the user is bogus. So, is there any way to get the apple id removed when you can not contact the previous owner? I have the serial number and any other info that may be needed.

    No, there is no way to remove the previous user ID. If the previous owners information was bogus the iPad is likely stolen.

  • HT5312 What do you do if you can not remember your security questions

    What do you do if you can not remember your security questions

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95700)

  • HT5312 What to do if we can t remember the answers to the secrets questions and we do not receive the reset when clicking send reset to rescue email ( can t remember what is the rescue email we gave ) ?

    What to do if we can t remember the answers to the secrets questions and we do not receive the reset when clicking send reset to rescue email ( can t remember what is the rescue email we gave ) ?

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • TS2446 What do you do if you get a new apple device but can't remember the security questions?

    What do you do if you get a new apple device but can't remember the security questions?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101680)

  • How do you reset password on iPod 5 when you can't remember old password?

    How do you reset password on ipod5 when you can't remember old password

    Forgotten Screen-Lock Passcode
    Connect the iOS device to your computer and try to make a backup
    iOS: How to back up
    Then restore via iTunes. The iOS device will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up    
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store    
    Or maybe
    How do I change or recover a forgotten Apple ID Password?
    If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

  • I have my ID and password but can not remmember the security answers  What can I do ??

    I have my ID and password but can not remmember the security answers  What can I do ??

    Security Questions and Rescue Mail
    There are various ways to resolve this matter, amongst them are ...
    An email to … Apple - Support - iTunes Store - Contact Us.
    Or
    you can follow instructions here … Rescue email address and how to reset Apple ID security question
    Or
    you could call your national Apple support number and ask for Customer Service or their Security section.  The phone numbers are here … Contact Apple support.

Maybe you are looking for

  • Connecting to a Mysql database using CF Administrator and DW

    I can't create a mysql datasource in CF Administrator. If I use the following datasource settings in CF Administrator: JDBC URL: jdbc:mysql://localhost:3306/test Drive Class: MySQL Connector J AND (note the emphasis) I set my local and remote folders

  • Vendor Age Analysis Report

    Dear All, I want to develope a Vendor age anaysis report and see the vendor due balances as per the GRN date. Is it possible to develop this report? Thanks

  • Can't display three field in the ALV report

    hi all, i have made a report ALV in which i have to display these fields: BANFN,EMATN,TXZ01,MENGE,NETPR,EBELN,BEDAT,LIFNR,NAME1 and the table which im using are EKKO,EKPO,LFA1. Actually only three fileds i-e (EBELN,LIFNR,NAME1) are not displaying in

  • External hard drive not accessible in media browser!

    It's not a RAID or anything out of the ordinary. Just a Mac OS Extended (Journaled) drive. Media browser will not let me click on the drive to see the media and it doesn't actually show up under Local Drive. I have permission to read and write to the

  • Upload clipboard or file to a selection in the internet explorer

    Hello gurus, I built a query at the Bex 7 and on this query I built an WebTemplate in the Web Application Designer. This template is implemented in the portal. The customer open the template at the Internet Explorer (IE). At the beginning a selection