HT201304 I did not purchase the the in app purchase

How can I not pay for the in app purchase that I did not purchase? I have the parental controls set. And I was the one who purchased the app and the kids never had the phone to make a purchase

Under General then Restrictions you can turn off App purchase (under braod heading Allow:) and further down the list is In-App Purchases (under the broad heading Allowed Content:) you can turn off to prevent extras being purchased to go with your initial App purchase. But to be sure, don't give your parental control and AppleID password to anyone and also further down the Allowed Content list change Require Password from 15 minutes to immediate, that way any accidental triggering of any purchase will require your Apple password immediately. What may have happened is that while playing the App someone decided to have an extra features which was automaticlly payed for within the 15 minutes period since the App was purchased.

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HT4009 I did not download the in-app purchase at time of original App download, now I cannot figure out how to find and download the in-app purchase. Please help!

did not download the in-app purchase at time of original App download, now I cannot figure out how to find and download the in-app purchase. Please help!

Hello paddyliverpool,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Refund is an option.
Best of luck,
Mario

TS1424 i did not get the in app purchase i made on my itunes account but got billed

need help to find out how to get an itunes reversal on an in app purchase that i did not receive

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

My ipod 4th gen screen kept jumping this morning. Had to do a restore on it and it is working fine now. However, when I did the restore it did not load the Nike app that was factory installed on my ipod. I use this app daily. Any idea how to get it back

My ipod 4th gen screen kept jumping this morning. Had to do a restore to factory conditions and it is working fine now. However, it originally had a factory installed Nike+ app on it and it did not install with the restore. I use this app daily with the running chip to log my workouts. Anyone know how to get this app back from Apple? Loading the Nike app from the app store is not the same thing as you need gps running continually for it to work (as with an iphone). Can't have that with my ipod unless I'm connected to wifi. Help?? Thanks.

If you go to Settings do you see an entry for the Nike app? There is no way to delete or hide that app?
Have you tired using the Spotlight search? Maybe you just can't find it.
Next would be to restore a gain. First from backup then next to factory settings/new iPod.
The Nike app you can download/install
Nike+ Running for iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPod touch (3rd generation), iPod touch (4th generation), iPod touch (5th generation) and iPad on the iTunes App Store
Does work on the iPOd. You just do not get all the information that GPS/cellular connection can get. You will still be able to get distance/footstrikes like the installed app an you do not need the shoe sensor.. It uses the built-in sensors on the iPod

Did not recieve the social app update on nokia n8

Hello, I read that the social app update has been updated to versione 1.2 including linking contacts to facebook.
It's a US phone
I'm stuck on 1.1.264
I have 011.012 software version 2010-09-18.
Custom Version 011.012.269.03 2010-09-23.
Language set 011.012.31.01
Product code 059D0V2.
Any advice on how to upgrade to 1.2? I tried through ovi suite or through the phone and it says everything is up to date!
Thanks!

After reading your post I launched the social app and it said it was automatically updated to version 1.2.157.
If yours doesn't auto update then you could try manually updating by launching social, goto options and press Update service.
By the way I'm in England so maybe the update hasn't reached the states yet.
All the best.
Ray

I just downloaded iOS 8 but did not get the health app on my iPad

I Thought that I get health app when I download iOS 8 on my iPad but did not happen to get one

Health is available on iPhone 4s or later and iPod touch (5th generation).
From this site: https://www.apple.com/ios/whats-new/health/

I deleted my iphoto app on my iphone5s(ios8.3) by mistake. And I did not find the app in the App Store. How can I recover it?

I deleted my iphoto app on my iphone 5s (iOS8.3) by mistake. And I did not find the same app in the App Store. How can I recover it?

This Apple doc can help you get familiar with the Photos app that the iPhone uses:
Migrating from iPhoto for iOS to Photos on iOS 8 - Apple Support

I just updated itunes and a LOT of my movies and music disappeared. These are movies and music I owned already and did not purchase from iTunes. How do I find them or do I need to add them all again? Also what happened to the sidebar?

I just updated my iTunes software and have a lot of problems...
1. The sidebar option is gone. I LIKED the sidebar and it was easier for me to navigate that way.
2. Also no lists? I hate the icon way to view it. It makes my eyes go wonky and I have a harder time actually looking for what I want.
3. A LOT of my music and movies have disappeared. These are music and movies I owned that I did NOT purchase from iTunes so I can not re-download them.
How do I find the missing files? Do I have to readd them into iTunes? Is there a way I am not seeing to put thew sidebar back or make the files be viewed in list form? Can I undo this update to put it back the way it was. I hate this update...

See my answere to your post in the Mt. Lion forum.

Since my software update none of my music that I did not purchase through itunes work on my iphone? It sees the songs but none play. How do I resolve this issue?

Hello,
Since I updated my iphone none of my music that I did not purchase through itunes no longer works on my iphone. It is weird, the music is on the iphone but in gray and the iphone does not recognize it. The only songs that I could play are my songs that I downloaded on my phone that were purchased through itunes.
Another error: When I purchase a new song on itunes it doesn't put the song in my purchased playlist like it used too. In order for me to play that song I just purchased I have to go back to the itunes store and play it directly from the place I purchased it from which is super annoying.
Frankly I am really disappointed with the constant errors from upgrades that should be "Up grades" Not "down grades". Not sure why is going on but not seems to work the same anymore. Does anyone have any idea what is wrong with my iphone music?
Thank you,
Dago

You will probably lose the music.
Why is it not on your computer?
Have you failed to maintain a backup copy?

ATTENTION!! RECEIVED FRAUDULENT EMAIL PRETENDING TO BE APPLE!! I received an email informing of a purchase made on my account and telling me to change my password if did not purchase the item, which I had not. I have received valid emails from Apple

ATTENTION!! RECEIVED FRAUDULENT EMAIL PRETENDING TO BE APPLE!! I received an email informing of a purchase made on my account and telling me to change my password if did not purchase the item, which I had not. I have received valid emails from Apple in the past asking letting me know a purchase had been made and asking if I had made the purchase, but the item listed has alway been a purchase that I had made. Since I had received similar emails in the past, I didn't think anything of it. Because I had not purchased the item listed, I immediately clicked on the link in order to change my password, which has been suggested in authentic emails i had received from Apple in the past. The site I was redirected to was exactly the same as the Apple site where you go to change your password. I entered my userID and password and it stated a verification email would be sent, if it was not sent click "resend email." When I did not receive an email, after about 10 seconds I went to the Apple site and followed the SAME EXACT step on pages that were IDENTICAL to the FRAUDULENT website I apparently had just been at. When I clicked "Send verification email," I DID receive an email within seconds, which had a special link that brought me to a page where I could change my password, which I did. I later compared a legitimate email to the FRAUDULENT email and I DID FIND A DIFFERENCE, BUT IT WAS ALMOST UNNOTICEABLE unless you were really, really looking. I doubt it would be noticed by anyone if not comparing it closely to a real email. THE DIFFERENCE WAS AT THE BOTTOM OF THE AUTHENTIC EMAIL, THERE WERE THREE LINKS THAT COULD BE SELECTED - My Apple ID/Support/Privacy Policy. ON THE FRAUDULENT EMAIL THESE LINKS WERE NOT PRESENT!!! Just today I received an email from Apple stating my password had been changed today. I did not change my password today. When I changed after getting the fake email, I did not think about my SECURITY QUESTIONS!!! If you forget your Apple password, you are able to answer the security questions in place of your ID and you get a confirmation email. Even though I changed my password within a one minute when I did not get a confirmation email with a link to change my password right away and I went dierctly to Apple's site, apparently it was enough time to take all the information on my account - INCLUDING MY DEBIT CARD NUMBER, WHICH HAD BEEN REQUIRED WHEN I INITIALLY SET UP THE ACCOUNT!!! Today I received a call from VISA FRAUD PROTECTION asking about strange activity on my account and stating they were concerned and wanted to ensure I had used the account. I HAD NOT, AND ALL THE MONEY IN MY BANK ACCOUNT HAD BEEN STOLEN!!!!! I am writing this in hopes that many people will see it and NOT FALL VICTIM TO THIS SCAM. Please pay close attention to any emails you supposedly receive from Apple - If the links "MY APPLE ID/SUPPORT/PRIVACY POLICY," PLEASE DO NOT ASSUME IT IS AN AUTHENTIC EMAIL FROM APPLE. I suggest you immediately forward the email to apple, which I didn't do because this happened days ago. Nothing was taken from my money that was already on the Apple account, and nothing had been taken from my checking account. I guess I assumed there had been something wrong with the link in the email directing me to where I could change my password, plus I had gone to the valid Apple website and changed my password for real, and I guess I was thinking that changing my password would prevent someone from being able to acces my account info. PLEASE DO NOT FALL VICTIM TO THIS SCAM AS I DID!!!!

No need for alarm. There are several folks a day posting like threads. Most folks know these phishing attempts for what they are and merely delete with prejudice.
To the bottom line... if you wish - and I am sure Apple will take notice - you should FORWARD the email to [email protected] and delete.
CCC

Re: How can I restore DELETED APPS :- icloud,facebook,twitter on my iPhone 4S?(THE APPS IN QUESTION CAME WITH MY iPhone I DID NOT PURCHASE THEM).These apps are dimmed and not responsive on my phone. I cannot back up to icloud.

Little fingers have deleted the above mentioned apps!
THE APPS IN QUESTION CAME WITH MY iPHONE.
I DID NOT PURCHASE THEM!
HOW CAN I RESTORE THEM, THEY ARE NOT LISTED IN THE APP STORE????

Hey Clyde71,
Thanks for the question. From your description, it sounds like various Account Settings have been greyed out in your Settings application (iCloud, Facebook, Twitter). The cause for these being greyed out is a restriction setup on your iPhone. You'll probably see that Restrictions are turned "On" in Settings > General.
You'll want to disable the restriction "Allow Changes: Accounts". For more information on restrictions, see this article:
iOS: Understanding Restrictions (Parental Controls)
http://support.apple.com/kb/HT4213
Thanks,
Matt M.

How do I delete music from the cloud that I did not purchase

I have several songs on my iTunes library that I did not purchase. how do I delete these? There are some songs that are objectionable. Thanks

Hi there fredfromclearwater,
You can accomplish this by hiding your purchases in the iTunes Store. The article below has more information.
iTunes Store: Hiding and unhiding purchases
If the song was uploaded via iTunes Match, this next article outlines how to remove it.
iTunes Store: How to delete songs from iCloud
-Griff W.

I preordered One Direction's new album Midnight Memories, but did not purchase it. It is not in my downloads or purchases even though it says it's purchased. I can't even buy it because it says purchased and will not let me click the button. Please help!

I preordered One Direction's new album Midnight Memories, but did not purchase it. It is not in my downloads or purchases even though it says it's purchased. I can't even buy it because it says purchased and will not let me click the button. Please help!

Try:
HT2519 Pre-ordered album, it says...: Apple Support Communities

I work for the County and we purchased a copy of Adobe Photoshop CS2 long ago. The person that did the order is no longer here. All I have is the CD Disk that is new but i did not know the key code is. Is there a way to get the keycode for this?

I work for the County and we purchased a copy of Adobe Photoshop CS2 long ago. The person that did the order is no longer here. All I have is the CD Disk that is new but i did not know the key code is. Is there a way to get the keycode for this?

It would not work anyway. The activation servers have been retired and Adobe has provided a new CS2 download along with a new serial number for CS2 owners.
Download Acrobat 7 and CS2 products
Gene

HT1541 Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(

Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(

You need to contact iTuens store support of teh game developers:
http://www.apple.com/support/itunes/contact/

HT201304 I did not purchase the the in app purchase

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