HT201304 If my kid did an in app purchase(s)- can I reverse the charges?

My kid spent about $75 on coins for a game... I went through to see how easy it was and sure enough... no problem to buy the coins...
I'm deleting the game but wonder if apple will refund that money? I "reported a problem" on my purchase history saturday morning and today with no response from apple...

Go here:
https://expresslane.apple.com/Issues.action
Ask for assistance.
Plead your case.
Good luck.

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Purchased full game as an in-App purchase now can't share.

I did an in-App purchase in order to unlock the full game features but now I can't share this game with my husband's iPad that has the same account. It will only download the original free version not the unlocked version. Please help.

Copying the non-free game in Apple and the Game Vendor's view is theft. The terms and conditions of the sale of the game and the Apple environment discourage you from violating copyright.
You can afford two of Apple's sky-high priced devices, why not buy another copy of the game for the iPad?

Hi, I have forgotten my restrictions PIN for my daughters Ipad mini ios8 and I want to retrict in app purchases. Can I reset it?

Hi, I have forgotten my restrictions PIN for my daughters IPAD mini. I want to restrict in app purchases. Can I rest the PIN?

iOS 7 forgot restrictions passcode

I have updated my iPhone 3s to the latest software. I had backed up my phone before I did this. Now I have lost my music and apps. I can't sync the phone with my Mac, I can't re-download as the phone says I don't have any music or apps available. Help!

I have updated my iPhone 3Gs to the latest software in an attempt to iron out a problem with a new telephone network provider (Tmobile). I had backed up my phone before I did this. Now I have lost my music and apps. I can't sync the phone with my Mac, I can't re-download from iTunes as the phone says I don't have any music or apps available to re-download although it all shows up on my Mac. The music and app content cannot be restored when I try to restore the phone from the back up I madeon my Mac. Help!

Working on that now. I'm just getting frustrated that everytime I run updates for the phone I end up with tech problems that I have to spend time solving as opposed to updates that actually improve my usage. Now I will once again get to spend hours reloading my phone all for updates that didn't affect my usage in the first place.

TS1702 I did an in app purchase to get the full version of the app and I still have the lite version. how do I get the full app?

I downloaded the light version of My First Book of French Alphabets by
Ilmasoft. I did an In-App Purchase of $1.99 to get the full version. Upon returning to the app to use it (it did work after the initial purchase), I still have the light version. I tried reinstalling the app but still have the light version. I have also tried emailing the developer, but no response has been received.
What else can I do? I really like the app. I would even repurchase it to get the full version, but it shows as a purchased item.
Any help for this problem would be appreciated!

Hi,
Generally, you can switch between the light and full version of OWA, if your web browser support the full set of features. You can do this by checking or clearing the "Use the blind and low vision experience" check box. However, if you use a web browser
that doesn't support the full set of features, Outlook Web App (OWA) will open in light version.
Here is a related article for your reference.
Outlook Web Access: Service always defaults to the Lite version
http://support.microsoft.com/kb/2023257
Best regards,
Belinda
Belinda Ma
TechNet Community Support

HT201304 my child has ordered lots of in app purchases? Can i stop them?

My child has used my ipod touch to play apps and bought lots of in app purchases? Can i stop them or get a refund?

You can try to get a refund.
How to Get a Refund from the App Store
To prevent, set the Restrictions that prevent in-app purchases.
iOS: Understanding Restrictions (Parental Controls)

My daughter accidentally purchased something from an in app purchase, I haven't got the £2.99 in my account until tuesday, and do not want the in app purchase, my account wont log in now even to download free apps. How do I get my account back?

My daughter accidentally purchased something from an in app purchase, I haven't got the £2.99 in my account until tuesday, and do not want the in app purchase, my account wont log in now even to download free apps. How do I get my account to log in again and function properly, I shouldn't have to wait until I have a meagre £2.99 in my account again do I because I need the app store for other apps etc and updating, even if it is only 3 days I want my account back, I do not want nor did I give permission for the in-app purchase and would be happy for it to be returned/credited back so I can have MY account available for my IPhone.
Please can someone give me more information or let me know how else I can get my account working again, before pay day on tuesday.
Much appreciated, Paddy.
<Email Edited by Host>

Hello paddyliverpool,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Refund is an option.
Best of luck,
Mario

Hi how I get the refund from the unauthorised in app purchase? I just bought the phone n had yr staff do the personal setup n end up I had been charged for the in apps purchased

Hi how I get the refund from the unauthorised in app purchase? I just bought the phone at yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.

yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.
NOT at mine or anyone else's here
This is a User to User technical support community .There is no-one from Apple here and Apple neither read nor respond here
Did you not work that out when you agreed to the terms of use of this community when joining today

HT204266 my iphone wont let me make an in app purchases how can i fix this?

My iphone 3Gs wont let me make an in app purchases
How can i fix this?
The restrictions are off
It keeps saying purchase could not be completed cannot connect to itunes store
but i can still buy music and other apps in the store on my iphone
just wont let me do it in apps
Any help be much appreciated
Thanks

Read http://support.apple.com/kb/ts1702

I seem to not enter the correct answers to my security questions for itunes to buy an in-app purchase and also cannot answer the questions exactly like i answered them when creating the account for my ipod, how do i find out what answers i put

I seem to not enter the correct answers to my security questions for itunes to buy an in-app purchase and also cannot answer the questions exactly like i answered them when creating the account for my ipod, how do i find out what answers i put for my ipod touch and itunes?

Try these previous discusssions:
recover answers to security questions: Apple Support Communities
how do i change apple ID security...: Apple Support Communities

HT201269 I have had my laptop stolen with my itunes account on it with all my music/ films/ apps etc. Can I reverse back up my new laptop with itunes installed from my multiple apple devces?

I have had my laptop stolen with my itunes account on it with all of my music/ films/ apps etc. Can I reverse back up my new laptop loaded with itunes installed from my ipad and iphone apple devices?

Follow the directions here:
https://discussions.apple.com/docs/DOC-3141

Is there a way to delete an app when you can't see the app's icon?

Is there a way to delete an app when you can't see the app's icon? I have so many apps that they don't all show up on the existing screens. I know it can be done by connecting to a computer and using iTunes, but I'm on the road away from my Mac.

I tried that and instead of showing me the inaccessible screens, it just shortens the number of available screens. Then if I reset the home screen in preferences it removes the folders I created and I'm back to square one.

I have IMac 10.7.5 Lion I use I forgot the password and I did a few fixes from the we sites, which did not work and now I can not get the computer to reboot the gray screen comes on and if a shift c I get a load bar and it goes half way and help

I have IMac 10.7.5 Lion I use I forgot the password and I did a few fixes from web sites, which did not work and now I can not get the computer to reboot the gray screen comes on with the apple and if a shift+c, I get a load bar and it goes half way and stops, I can get into the black screen area with the hard drive info
I did the following:   mount -uw /    rm/var/db/.AppleSetupDone    shutdown/uses/us reboot Ok I know I should not have, but now I need help to reboot and hopefully not lose everything on the desk top, Linda Markle

You did the wrong things. In the future it's a good idea to remember not to do something when you don't know what you are doing and what happens when you do it.
Forgot Your Account Password
For Lion, Mountain Lion, or Mavericks
    Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     When the menubar appears select Terminal from the Utilities menu.
     Enter resetpassword at the prompt and press RETURN. Follow
     instructions in the dialog window that will appear.
     Or see:
       Reset a Mac OS X 10.7 Lion Password
       OS X Mountain Lion- Reset a login password,
       OS X Mavericks- Solve password problems,
       OS X Lion- Apple ID can be used to reset your user account password.

Accidentally deleted an App Store app. how can I get the icon back on my home screen? when I search for it in the App Store it comes up 'open'. thanks.

accidently deleted an app Store app. how can I get the icon back on my home screen? in the app store it comes up 'open' instead of install.

What happens if you tap on open?
Remember, if you ever want to find an app quickly, you can slide all the way to the left (iOS 6 and lower) or pull down (iOS 7 and later) to get to an app.
If you know for certain that you have deleated the app, please try restarting your phone. There are many ways to do this, but the safest way would be to hold down the power button and then slide to power down.
Once powered down, restart and try to find the icon on your screen. If you still can't find it, go into the App Store and then find the app you were trying to access. It should have an iCloud download symbol since you've purchased it before, rather than saying "install."

Is there any limitation on how many apps a developer can upload to the apple store?

Hi ,
I am planning to sell the same app to several customer ( clothing shop owners ) and I wonder if there is any kind of limitation on the number of apps a developer can upload to the apple store.
Do you think there will be any problem because the app is the same? ....note: The apps is almost the same but it getsdifferent info ( products, prices...etc ) from the server part.
Thanks in advance.

Do you Know INDITEX ( it is a company holding form by several brands : Zara, Uterque, Zara Home...etc all has its own iOS app working with the same functionality: See company, choose products , find stores. Same as mine.
I will upload apps for small business , same skeleton and functionality but different details, pictures, logos...etc which change. Every of my clients should have the right to have its own store on appleStore , shouldn´t they? It makes sense to me...It may not make it to Apple.
Thanks

HT201304 If my kid did an in app purchase(s)- can I reverse the charges?

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