HT201304 Trying to do an game in app purchase and it won't let me. When I do music no problem

I can't get the in app purchase to work. Says see iTunes support. I can do music no problem. Verified payment information and still no go. Thought it might be some kind of money cap but did one yesterday for same amt and it cleared no problem

If you are getting a message to contact iTunes Support then have you done so ? If not then you can contact them via this link and ask them why the message is appearing (we are fellow users users here on these formums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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HT201272 i am trying to download an album that I purchased and it won't let me.it is just saying that I purchased it

I purchased Once upon a Christmas.( The Album)
It says its purchased but won't let me download it to my library

What is the lnk to the source you're trying?

HT4009 I am trying to make an in-app purchase, and it will not let the transaction go through after I click "buy." How do I fix this?

I am trying to make an in-app purchase, and it will not let the trasaction go through after I click "buy." How do I fix this?

By 'not letting the transaction go through' you mean ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

HT201303 Hi trying to change my credit card on file and it won't let me

Hi,
Trying to change my credit card on file and it won't let me.

Why won't it let you? Is there an error? More information is needed to assist you.

Software update won't open, or App Store, and Mail won't let me select messages.

Hello,
Moutain Lion is playing up on my machine. Software update won't open, or App Store, and Mail won't let me select messages. Everything else takes at least 20 seconds to open fully.
Any ideas on what to do here?
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Okay no worries, can't find where to delete this post...

MY IPAD WILL NOT LET ME DOWNLOAD ANY MORE APPS UNLESS I DELETE SOME APPS I HAVE NO IDEA HOW I CAN BE OUT OF ROOM I ONLY HAVE ABOUT 10 SONGS NAD VERY FEW APPS ACTIVE AND IT WON'T LET ME BACKUP MY IPAD IT SAYS IM OUT OF STORAGE I ONLY HAVE 5 MG

I can't do the update it says I don't have enough storage it wont even let me download apps, I have very little on my Ipad i only have 1 song 24 apps 623 photos 96 videos and this has 13 GB

The 96 videos are probably the space hog.
How much space is used by your Other? You may be able to reduce.
How Do I Get Rid Of The “Other” Data Stored On My iPad Or iPhone?
http://tinyurl.com/85w6xwn
How to Remove “Other” Data from iPhone, iPad and iPod Touch
http://www.igeeksblog.com/how-to-remove-other-data-from-iphone/
With an iOS device, the “Other” space in iTunes is used to store things like documents, settings, caches, and a few other important items. If you sync lots of documents to apps like GoodReader, DropCopy, or anything else that reads external files, your storage use can skyrocket. With iOS 5/6/7, you can see exactly which applications are taking up the most space. Just head to Settings > General > Usage, and tap the button labeled Show All Apps. The storage section will show you the app and how much storage space it is taking up. Tap on the app name to get a description of the additional storage space being used by the app’s documents and data. You can remove the storage-hogging application and all of its data directly from this screen, or manually remove the data by opening the app. Some applications, especially those designed by Apple, will allow you to remove stored data by swiping from left to right on the item to reveal a Delete button.
What is “Other” and What Can I Do About It?
https://discussions.apple.com/docs/DOC-5142
iPhone or iPad Ran Out of Storage Space? Here’s How to Make Space Available Quickly
http://osxdaily.com/2012/06/02/iphone-ipad-ran-out-of-available-storage-space-ho w-to-fix-quick/
6 Tips to Free Up Tons of Storage Space on iPad, iPhone, and iPod Touch
http://osxdaily.com/2012/04/24/6-tips-free-up-storage-space-ipad-iphone-ipod-tou ch/
Also,
How to Clear Message/iMessage Cache on iPhone & iPad And Reclaim Lots of Free Space
http://www.igeeksblog.com/how-to-clear-message-imessage-cache-on-iphone-ipad/
 Cheers, Tom

I am trying to delete photos from my photo library and it won't let me

I am trying to delete photos from my photo library but there is no trash can. How do I delete these photos?

The same way you put them there. The sync proces.
Open itunes, connect iphone, select what you want, sync.

I am trying to split a document into multiple files and it won't let me

I have opened my file in Adoble Acrobat Pro, for which I have a year subscription, and the option to split the document is gray (not applicable). Why would this not be an option? This file contains multiple docs that were merged into one for ease while emailing. Now I need to split them back up. Shouldn't I be able to do this with Acrobat Pro?

Hi adminkg&a,
It sounds like the file may have security applied to prevent alteration. Do you see "Secured" in the document's title bar?
Best,
Sara

I am trying to upload a pdf and it won't let me when I hit the button

In the sign in to export a pdf now area where you click on the upload pdf nothing happens Why

Good day,
Sorry to hear you're having trouble. Could you try the solutions outlined in this document: Troubleshooting Common Problems with ExportPDF
Let us know how it goes!
-David

HT4009 I made an in-app purchase and it says I've already purchased this and it hasn't been downloaded. So I click ok and it says, Oops! Your transactiondidn't go through. Please try again. I have tried many times and my credit card has already been cha

I made an in-app purchase and it won't download. It keeps saying I've already purchased this in-app purchase but it hasn't been downloaded. It then say's Oops! Your transaction didn't go through, Please try again! and I have several times. The purchase has already been charged to my credit card on file.

Open the App Store and navigate to purchased, it should show the missing app under Not On This ipad. There should be a small cloud icon you can click on to download it.

What does the cloud with downward arrow mean when trying to download a game from app store?

what does the cloud with downward arrow mean when trying to download a game from app store?

Hey there ArmidaKers,
Welcome to Apple Support Communities.
This article provides information about accessing your past purchases from iTunes in the Cloud, and it should answer your question about the download icon that you’re seeing when browsing the App Store on your iPad.
Download past purchases - Apple Support
So long,
-Jason

TS1702 when i am trying to download new game from app store it showing "to check the time and date settings"?

when i am trying to download new game from app store it showing "to check the time and date settings"?

planb77 The OP said he has iOS 3. The Automatic in Settings>General>Time and Date was introduced in iOS 5. The OP just has to see if the time and date, included time zone, are correct.

I download a game from app store and when i start to play my macbook heats up

when i download a game from app store and start to play it my macbook starts to heat up very quickly making me to delete the games in order to come to normal.why is that?i mean i wont be able to play any games ? because i tried that not only with one specific game but with many

The MBA may be used for light game playing. It's not designed for heavy games that demand lots of CPU and GPU power. So you need to determine if the demands of the games meet what the MBA can deliver. It's also possible you are trying to play a game version that is not wholly compatible with the version of OS X in use. This can cause issues with compatibility. It's important that your MBA possesses the minimum hardware needed for a game. Note that having the minimum hardware does not mean that the MBA is suitable hardware.

HT4009 I tried purchasing in app purchase and it said "your purchase could not be complete contact iTunes Store support to complete transaction" why is this happening I put my correct password and I'd and correct security question.

I need help I tried buying some in app purchase from the game clash of clans I put my correct password and apple id I also answered my security question correctly and I have allowed in app purchases however it won't work it say " your purchase could not be complete contact iTunes Store support to complete this transaction ?.

These are user-to-user forums, we won't know why you are getting the message - you will need to contact iTunes support and ask them why : http://www.apple.com/support/itunes/contact/ , then click on Contact iTunes Store Support on the right-hand side of the page

I bought a new app ($0.99), bought $19.00 worth of on app purchases and the app crashed, now it says that I have to start a new game since i had just started it and didn't get a chance to save it, so my question is, how do i get my money back?

I bought a new app ($0.99), bought $19.00 worth of on app purchases and the app crashed, now it says that I have to start a new game since i had just started it and didn't get a chance to save it, so my question is, how do i get my money back?

I'm keeping the app, i just need the $19.00 back.

HT201304 Trying to do an game in app purchase and it won't let me. When I do music no problem

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