HT201304 what can i do if i paid for an in app purchase and was charged but never recieved it ?

I paid and was charged for an in app add on but never got it>

ITUNES SUPPORT BILLINGS etc
http://www.apple.com/emea/support/itunes/contact.html  or   https://expresslane.apple.com/Issues.action

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  • I have installed mountain lion on my early 2009 macbook (not unibody) and it is terrible, it's like owning a windows pc again (almost) What can I do? I paid for mountain lion, is there any way of giving it back and getting a refund?

    I have installed mountain lion on my early 2009 macbook (not unibody) and it is terrible, it's like owning a windows pc again (almost) What can I do? I paid for mountain lion, is there any way of giving it back and getting a refund? obvisoulsy after unintalling it. I couldn't see any reason why it would be bad for my particular macbook, and it downloaded without a problem.

    In what way is it terrible? Mountain Lion is pretty stable. If you are having problems, most likely they are unique to your particular system and can be fixed. If you don't like some of the new features, that does not constitute reason for a refund.
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  • HT4009 I HAVE BOUGHT AN IN-APP PURCHASE, I WAS BILLED, BUT NOTHING CHANGED IN THE GAME! WHAT DO I DO NOW??

    I HAVE BOUGHT AN IN-APP PURCHASE, I WAS BILLED, BUT NOTHING CHANGED IN THE GAME! WHAT DO I DO NOW??
    The game is WSOP by PLAYTIKA LTD. I tried to contact them But there is no means of contact! NOT EVEN THROUGH THE DEVELOPER PAGE ON ITUNES!

    There is no need to shout.
    If you haven't received the IAP then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I paid for an in-app purchase of $10 which doesn't reflect in the app but has gone off my balance.

    I paid for in app credits of $1000000 for $10 in the App Store. My balance has depleted accordingly but the app doesn't reflect the credit. There also isn't a way to check in the app. It is Tiger Woods 2012 from ea sports.

    I'm not sure I can make sense of this but without asking too many questions, you can resolve your question by contacting iTunes direct.
    Apple - Support - iTunes - Contact Us
    But they will be wondering about the reference to hacking and you feeling bad about getting something for free.
    Best step in my view is to make sure you don't get similarly involved in future.  You must know roughly what you were doing.   Then writie it off to a not to be repeated experience.

  • Why can't I get a refund for an in app purchase my brother made without my knowledge

    Hi I asked apple for a refund because my brother bought several items last week I wanted to keep some so I only refunded 1 app but when I tried refunding the in app purchase It says I wasn't eligible, is there something I can do.

    It is not Apple's fault that you let your brother purchase items with your account.All iTunes/App stores sales are final.

  • I paid for an in app purchase but it didn't show up on the app

    on the app, high school story, it says if you want to buy rings, its $4.99 and i paid that and it even did all that it was supposed to, ask me twice about if i want to buy it and asked me security questions and once i clicked yes, it didn't show up on my app. it took my money and i want to know how to either get my money back or at least get the rings i paid for! PLEASE HELP ME!!!!

    Are you sure it took your money? If you log into your account in iTunes on a computer does it show in your Purchase History?
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    How to Get a Refund from the App Store

  • Hello, let me kindly ask for your asistance , my country is Georgia (located near black sea cost).in my country ALTA store sales apple items that are systematicly failed.i'm incured customer.what can i do? i paid for it 1400 georgian Gel,

    HEEEEEELPPPPPP  PLEAASSSSSSSS

    If you are referring to problems with an iPhone, Apple has not released the iPhone in Georgia. You therefore purchased an iPhone that was brought into your country without approval from some other country and sold by an unauthorized reseller. There is therefore nothing Apple can do so help you. You will need to get your reseller to try and address the problem since there is no authorized service available to you in Georgia.
    If you have some other Apple product, please let us know what product you are having problems with and as "laundry bleach" said, we may be able to direct you to helpful resources.
    Regards.

  • HT1937 hello, let me kindly ask for your asistance , my country is Georgia (located near black sea cost).in my country ALTA store sales apple items that are systematicly failed.i'm incured customer.what can i do? i paid for it 1400 georgian Gel,

    the ALTA store harms the brand  name of the APPLE in my country.help me pleas...the didn't neither manag my iphone nor  give me new one.they even did'n give me my broken iphone .
    this  iphone by which i am now connected to you is  my sisters iphone....i need your  help...pleas..

    Apple has not released the iPhone in Georgia. You therefore purchased an iPhone that was brought into your country without approval from some other country and sold by an unauthorized reseller. There is therefore nothing Apple can do so help you, and other than providing some basic troubleshooting susggestions, nothing any of us can do to help you either. You will need to get your reseller to try and address the problem since there is no authorized service available to you in Georgia.
    Regards.

  • HT4009 Brought gems in clash of clans and got charged but never got the gems, what do i do?

    payed for them and never got them

    If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT3702 I downloaded coins for my bejeweled blitz game and was charged for them by Apple, but never received them.  What should I do.

    On Friday, I purchased and tried to download coins for my bejewled blitz game.  I was charged on my credit card, but I never received the coins.

    On friday I purchaed coins for my bejewled blitz game.  I was charged on my credit card for two purchases rcpt. no. 172035410830 + 210035412050.  I only received coins for one receipt.  please credit my account for one of the receipts.

  • I paid for the textfree 100 minutes and it charge me 3 times?!?!

    i just wanted to get 100 minutes and it charge me three times but i didnt get any more minutes

    Hi tweedy41,
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    Sara

  • I paid for an in app an the purchase was a success,then the next time I tried to update I had to verify and seen why,I had my name in the info from when I started my ID but I used my dads card

    i paid for an in app purchase and it was successful, but the next time I tried to update my apps I needed to verify my account, i used my dads card to make the payment but I had my name in the info as a mistake from when I started my apple ID

    If this app was bought by your sister with her Apple ID, only her ID can update the app.

  • HT4009 I purchased coins in a Zynga slot game.  I was charged but did not receive the purchase.  What do I need to do?

    I purchased coins in Zynga slots, was charged, but never received them.  What do i need to do to get my money back?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT4009 I purchased an upgrade inside the free app, however it shows I paid for the free app & now I can not download the full version.  What should I do?

    I purchased an upgrade inside the free app, however it shows I paid for the free app & now I can not download the full version.  What should I do?
    Thanks!
    Kristine

    Finish the download on your computer in iTunes and then sync the app to the iPad and then delete it. You will probably have to let it fully download before you can delete it.
    You can try restarting the iPad and see if the download will resume - Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Yoy can try  this as well and see if the download will resume. Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Look in iTunes and see if there is a pending download in there that might be causing the delay. If there is a download there, try to finish that one first.

  • HT4009 I made an In-App Purchase and didn't receive it and I still paid for it what should i do?

    I made an In-App Purchase and didn't receive it and I still paid for it what should i do? How should i contact apple to get my money back?

    The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
    Refunds from the App Store or iTunes Store
    You should be good to go with that.

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