HT201317 what if my windows computer is not showing me the option to set up my icloud and photo stream, what do i do??

how do i fix this??

Only the previous owner can help you.  They either need to provide you with the ID and password to delete the existing account, or erase the device and remove it from their account as explained here: http://support.apple.com/kb/TS4515.  If they aren't willing to do that, return it and ask for your money back.

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    Welcome to the Apple Community.
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