HT201318 How do I cancel my iCloud storage upgrade that was made by mistake?

I somehow upgraded my iCloud storage to the 50GB tier.  It was a mistake and I want to revert back to my former plan.  It states I have 15 days for a full refund but I cannot find where I would make that request. 

Try doing this: https://discussions.apple.com/message/16968425#16968425.

Similar Messages

  • HT201318 How do you cancel your icloud storage upgrade?

    I upgraded my iCloud storage and don't think I needed to. Can't work our how to canel it. I purchased it in Canada whici is where my account is registered. Help!

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mm12eecb08e7

  • How can I cancel an icloud storage plan that was unauthorized?  I was charged and received a receipt.  I never bought an upgrade!

    I need to know how to cancel and be refunded $100.00 for an unauthorized purchase for 50gb storage plan.  I never authorized purchase.  No one was on ipad all day yesterday until late evening and itunes or app store or storage upgade was never engaged.  Please can someone help me????

    Welcome to Apple Support Communities
    Contact with iCloud support > http://www.apple.com/support/icloud/contact
    Also, change the Apple ID password > http://appleid.apple.com Log in with your Apple ID and choose Password & Security

  • HT201318 How do I cancel my icloud storage plan

    I\My acknowledgement says I can cancel within a certain time period, but I can find nothing on my Systme preferences to do so immediately or on the website.

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
    https://discussions.apple.com/message/19323996#19323996
    However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.  julia22 managed to find a way round that by phoning them - please see this post:
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    Poster 'CCrefund' has posted a method applicable to users in the UK: https://discussions.apple.com/message/21002309#21002309
    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mmd602084a
    and expand 'Downgrade your storage for the next plan year'.

  • How do I cancel my iCloud storage upgrade?

    I upgraded my iCloud storage but no longer need it. How do I cancel It?

    See:iCloud: Cancel your storage upgrade

  • HT201318 I need to cancel my iCloud storage upgrade

    I need to cancel my storage upgrade!

    If you purchased it within the last 15 days, call the Apple online store at the number on the bottom of this page for a refund.

  • How can I cancel my iCloud Storage Upgrade?

    I enthusiastically upgarded my storage to 100GB the other day, thinking that iCloud would suit my needs.  However, I am on Google Apps for my business and it seems that iCloud will not sync, and I am not willing to switch to all iCloud at this time.
    Is there any way that I can cancel my upgrade and get a refund?
    Thanks,
    Andy

    I wish I could help but I am in the same boat.  I spent $100 and not able to use it.  I followed up on everything I could find on line but did not get my money back yet.  Have decided to follow up for the sake of the general public and to get Steve Jobs good name back for the company I loved so much under his leadership.  Next up, is that I go to the the Genius Bar and request the right help.  Good luck to all of us.

  • HT201342 My iTunes account is under my @yahoo email address and I became accustomed to my @Me email and now like the idea of the @iCloud email address that was made. My question is can I change my iTunes account to my @iCloud name without losing my purcha

    My iTunes account is under my @yahoo email address and I became accustomed to my @Me email and now like the idea of the @iCloud email address that was made. My questions are....can I change my iTunes account to my @iCloud name without instead of my @yahoo name without losing my years snd years of purchases ? Can I also create an @Mac address ? ....or is my @yahoo and my @iCloud already recognized as the same by apple and my purchases would already be fine as well as restoring my devices ?

    Your purchases are permanently tied to the Apple ID (account) used to purchase them.  They can't be moved to another account and you can merge accounts.  You can start making new purchases with your iCloud ID if you want, but you will end up with two sets of purchases under two different IDs, adding further complication to your life.
    Also, your @icloud email address is an alias of your existing @me address; emails sent to either address will be routed to the same inbox.  You can decide which one you want to use as your default (as discussed here: http://support.apple.com/kb/HT5441) but you can't separate them.

  • How can I cancel my iCloud Storage plan?

    When I upgraded my iPhone 4 to iOS 5 and it turned into a "brick" I was forced to use iCloud to backup and restore and it kept complaining that I had 5.9 gb which is over the 5.0Gb free storage provided, so I purchased an upgrade - in a dazed and confused state as my iPhone was a "brick" I must have done this twice to recover my iPhone.
    Result is that I now have an additional 20Gb Storage Plan.
    Nice email saying that I can cancel it within 15 days, but not where or how to do this. I spoke to Apple iPhone support who said its another division, try iTunes support website and I should be able to email and cancel - but not seen any email address.
    Tried iCloud Express Lane but they want £20 for an incident ticket which is about what I paid for the 20gb Storage Plan!
    Problem overall is that I use an iMac (PPC not Intel) on Mac OS 10.5.8 and although I have upgraded to iTunes 10.5, I am finding that WiFi sync or iCloud do not work unless you are on Mac OS 10.6 (needs Intel) or greater.
    So I want to cancel my iCloud storage plan. Please can someone help me.

    Taken directly from http://help.apple.com/icloud/index.html#mmd602084a
    Do any of the following:
    On your iOS device’s Home screen:
    Tap Settings > iCloud > Storage & Backup > Buy More Storage.
    Tap Downgrade Options, then tap to put a checkmark beside your current plan.
    To confirm you want to set up iCloud to renew your current storage plan when the next payment is due, tap Confirm.
    On your Mac:
    Choose Apple Menu > System Preferences, then click iCloud.
    Click Manage, then click Buy More Storage.
    Click Downgrade Options, and enter your Apple ID password.
    Click to select your current plan (so that a checkmark appears), and then click Done.
    On your Windows computer:
    Choose Start Menu > Control Panel > “Network and Internet,” then click iCloud.
    Click Manage, then click Buy More Storage.
    Click Downgrade Options, and enter your Apple ID password.
    Click to select your current plan (so that a checkmark appears), and then click Done.

  • HT201318 How do I cancel my iCloud subscription within 15 days of purchase? The site says contact Apple. But how?

    How do I cancel my iCloud subscription bought within the last 15 days? The website says contact Apple - but how?
    I had thought that iCloud would store all my photos - I did not realise that the maximum is 1000, regardless of memory.

    Photo stream doesn't use space in your personal account so purchasing additional storage wouldn't be necessary even if you could exceed 1000 photos.  But to answer your question, contact the Apple online store for your country to request a refund (1-800-MY-APPLE in the U.S. and Canada).

  • HT201318 How do I downgrade my iCloud storage and get a refund within the 15 days?

    Help!
    How do I downgrade my iCloud storage and get a refund within the 15 days?
    I recently up-graded from 10 to 20GB in the middle of my storage plan, but I've changed my mind. How can I get a refund and revert my account back to its previous settings?

    If in the US, follow the link below (you must request a refund within 15 days) -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • HT201318 How do I cancel my iCloud upgrade?  It just says contact Apple????

    How do I cancel my iCloud upgrade within 15 days?  It just says contact Apple????  What email address do I contact??

    Thanks!  This worked!!  Appreciate it.  Would be much easier if they put this number in their general information, instead of just stating contact Apple!

  • HT1976 NEED TO CANCEL AN ICLOUD STORAGE UPGRADE

    Please help me cancel an icloud storage upgrade

    Have a read over the article below:
    iCloud: Storage upgrades and downgrades

  • HT4009 How do I get a refund for an in app purchase that was made by mistake by my child?

    Hello an in app purchase was made by mistake by my child £40 has been taken out of my account now how can I get this back?help!

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT201318 How do I contact Apple support to cancel my Icloud storage upgrade and secure a refund?

    Today I thought I had to upgrade my Icloud storage to enable me to upgrade my operating system on my Iphone.  Found out that I could up upgrade by connect to my computer and using ITunes. Don't need the additional Icloud storage.  Cannot find where to contact Apple to secure refund.

    Took a while on the phone.  Was disconnected on the first time.  Had to answer security questions.  Offered the Order ID number from receipt but apparently had no way to look it up via that number.  Searched for transaction via Apple ID.  The tech kept going off for some reason and finally said that it would be processed in two to three days.

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