HT201318 How do I contact Apple support to cancel my Icloud storage upgrade and secure a refund?

Today I thought I had to upgrade my Icloud storage to enable me to upgrade my operating system on my Iphone.  Found out that I could up upgrade by connect to my computer and using ITunes. Don't need the additional Icloud storage.  Cannot find where to contact Apple to secure refund.

Took a while on the phone.  Was disconnected on the first time.  Had to answer security questions.  Offered the Order ID number from receipt but apparently had no way to look it up via that number.  Searched for transaction via Apple ID.  The tech kept going off for some reason and finally said that it would be processed in two to three days.

Similar Messages

  • How Do I Contact Apple Support Directly?

    Can anyone tell me how I can contact Apple Support directly? I've looked all over the Help website, and can't find it. It's almost as if Apple wouldn;t want you to find it. I have a free tech help support session within 90 days of my IPod purchase that I want to use.

    WARNING! 1-800-APL-CARE is the phone number for the AppleCare Support. If you didn't purchase AppleCare with your iPod, then there may be complications. See details on this page:
    http://www.apple.com/support/products/applecareipod.html
    If you don't purchase the AppleCare with your iPod, then you get exactly one tech support phone call. Details:
    Every iPod comes with complimentary single-incident phone support within 90 days from the date of purchase and one year of hardware service coverage. The AppleCare Protection Plan extends your service and support coverage for your iPod, its included accessories, and iTunes to two years from the original purchase date of your iPod. With this plan, you get direct access to Apple experts for answers by phone(2) and anytime access to web-based resources.(3) Should your iPod or the included accessories need service, Apple-certified technicians will repair it or provide a replacement using genuine Apple parts.(1)
    AppleCare for an iPod is only $59 - gives you up to 2 years of tech support.

  • HT5312 hi  I forgot the answer of security question and my account locked .. how can i contact apple support by email ?

    hi  I forgot the answer of security question and my account locked .. how can i contact apple support by email ?

    Hi Ahmed,
    You can contact iTunes Support by email here:
    https://ssl.apple.com/emea/support/itunes/contact.html
    Cheers,
    GB

  • HT201318 How do you cancel your icloud storage upgrade?

    I upgraded my iCloud storage and don't think I needed to. Can't work our how to canel it. I purchased it in Canada whici is where my account is registered. Help!

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mm12eecb08e7

  • TS2446 how do I contact Apple support?  the phone number in UK does not work and the website loops

    I can't reset my security questions - it tells me they've sent the email to reset but no email arrives...  the support system loops all over the place and takes you back to where you start in the end - with no help ANYWHERE.  I looked up the Apple number for the UK and when it rings, it does so only once - then nothing.  I need my account unlocked and the ability to purchase items from itunes store with the gift cards I received.
    What a mess.  Where did the online chat go?  Where did ANY resemblence of customer support go??

    Sonal Sanghvi wrote:
    1) How and where to contact apple people to make a complaint in usa
    http://www.apple.com/contact/
    2) Does apple use such substandard products that as soon as one year is over immediately the product fails?
    No.
    Kindly help me what to do and get it repaired free of charge.
    If you didn't purchase the extended warranty, AppleCare, you are not entitled to any repairs free of charge once the 1 year warranty expires.

  • HT5312 My appleID was stolen, how can i contact apple support in Moldova ?

    Please help me or provide some info how can i recover my apple id after the theif changed the resque email and changed the acc info!!!
    How can i get it back ? I live in Moldova, we don't have any apple stores, just resellers, and no apple phone support either.
    Please HELP.

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • How do i contact apple support via Email? also apple support rant

    I tried by phone but the automated voice is broken and extremely frustrating. All i want to do is get another package sent so i can send my ipod off for repair/replace but so far apple have messed up in 4 different ways.
    1 - Not Repairing the ipod in the first place even though they claimed they did
    2 - Putting a sticker over the freepost code making impossible to send via freepost
    3 - Not having an onscreen option to cancel or resend empty package
    4 - Voice "recognising" automated answer machines on the support phone number
    havent got to 5 yet but i predict there will be.
    Any way of emailing Apple support then?

    Have you tried pursuing contacts on these pages (these are for U.S.):
    http://www.apple.com/support/contact/
    http://www.apple.com/contact/

  • I live in chennai, india.i had purchased macbook air from usa in jan 2011. in feb 2012 suddenly my display went off. i took it to the apple service centre. They informed me that the logic board has gone.how do i contact apple support and ask them

    I Live in Chennai. I had purchased a Macbook Air from USA. on 8th Feb, Suddenly the display just went off. I would like to know the following
    1) How and where to contact apple people to make a complaint in usa
    2) Does apple use such substandard products that as soon as one year is over immediately the product fails?
    Kindly help me what to do and get it repaired free of charge.
    Thanks,
    Regards,
    SOnal
    Sanghvi

    Sonal Sanghvi wrote:
    1) How and where to contact apple people to make a complaint in usa
    http://www.apple.com/contact/
    2) Does apple use such substandard products that as soon as one year is over immediately the product fails?
    No.
    Kindly help me what to do and get it repaired free of charge.
    If you didn't purchase the extended warranty, AppleCare, you are not entitled to any repairs free of charge once the 1 year warranty expires.

  • How do I contact apple support via email ?

    hey, i need help recovering a account, however i am moving at the moment and the easiest way to get help is via email. Is there a way I can still get help via Email now ?

    You can contact iTunes Support via this page :
    - go to http://www.apple.com/support/itunes/ww
    - click on your country's flag
    - click on the Contact Support at the bottom of the left-hand column
    - click on Contact iTunes Store Support on the right-hand side of the page
    - then select the category for what you want to contact them about
    If the problem is related to account security then your will probably need to contact them via phone as they will need to confirm your id and that it's your account : Apple ID: Contacting Apple for help with Apple ID account security

  • HT201318 How do you verify Payment Info is correct for iCloud storage?

    I set up Family Sharing shortly after the iOS 8.0 upgrade came out that allowed this feature.  During the set-up, I chose my MasterCard to be the account to pay for apps purchases, iTunes purchases, etc. etc.  However, some of my current subscriptions (Pandora One, my iCloud storage) and recent app purchases were charged to an old VISA card that I used before I set up Family Sharing.  No biggie, until that VISA card was fraudulently used two weeks ago for a purchase attempt at a grocery store in another state.  I cancelled that compromised VISA card and had my bank issue me a new one.
    Three days ago, my wife's ability to upgrade apps and make purchases was declined because she had a past-due payment for her Pandora One subscription.  That's because iTunes tried to pay the auto-renewal fee using the cancelled VISA.  I spent over an hour chatting with an iTunes service agent to have Apple change the account from the cancelled VISA to the MasterCard to pay for her Pandora One renewal.  For some reason, he could not do it.  He said I had to buy my wife an iTunes Gift Card, have her redeem it using her AppleID, and that plus-up would pay for her renewal fee.  That took care of her problem this month, but what about next month?  Will I go through the same headache?
    The same may occur when our iCloud storage payments are due in January.  Payments for December's iCloud storage bill was made using my VISA card before I cancelled it.  I checked "Payment Information" under Settings > iTunes & App Store > Apple ID > View Apple ID, and it shows my MasterCard.  How do I verify that come January, my iCloud payments will be charged to the right card?  I cannot find anything under iCloud on my iPhone or iPad that says this will happen (nor that my next payment through iTunes for Pandora One will no longer use the cancelled VISA).  The iTunes service agent I chatted with last night was no help.
    Anybody have similar problems?

    Hi, Jim:
    That memory should work, but only 4 GB will be usable with a 32 bit operating system. You need a 64 bit operating system to take advantage of more than 4 GB of memory.
    When you get your notebook, call HP at this number below and see if they will send you a W7 Pro 64 bit Quick Restore disk set for your notebook and if you decide to install 8 GB of memory you can install the 64 bit operating system.  You will need the model number and serial number handy.
    1-800-334-5144
    You can pretty much use any PC3-1333 non ECC notebook memory.
    Any of this memory will work:
    http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100007609%20600000414&IsNodeId=1&name=DD...
    Paul

  • HT201318 How do I cancel my iCloud storage upgrade that was made by mistake?

    I somehow upgraded my iCloud storage to the 50GB tier.  It was a mistake and I want to revert back to my former plan.  It states I have 15 days for a full refund but I cannot find where I would make that request. 

    Try doing this: https://discussions.apple.com/message/16968425#16968425.

  • HT4436 how do I cancel my iCloud account upgrade and the recurring fee?

    I can't find a way to cancel my recurring charges associated with the upgraded storage on my iCloud account.  Any advice?

    Refund:
    If in the US, follow the link below (you must request a refund within 15 days) -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    Keeping current plan, but downgrading when it ends:
    Settings>icloud>Storage & Backup>Change Storage Plan.  Look at downgrade options.  There you can choose the plan you want when the current one ends.

  • HT201318 I need to cancel my iCloud storage upgrade

    I need to cancel my storage upgrade!

    If you purchased it within the last 15 days, call the Apple online store at the number on the bottom of this page for a refund.

  • How do I cancel my iCloud storage upgrade?

    I upgraded my iCloud storage but no longer need it. How do I cancel It?

    See:iCloud: Cancel your storage upgrade

  • How do I contact Apple Support??

    I bought my PB from Apple UK's online store and now my PB has developed a fault.
    Does anyone know how I get in touch with them?? It's under warranty and I can't find any way of getting hold of them to discuss having my computer repaired.
    I am not impressed...!

    Hi joe --
    Have you looked here: http://www.apple.com/contact/phone_contacts.html
    or tried calling Apple (UK) Support @ (44) 0870 876 0753
    -- JDee

Maybe you are looking for