HT201318 How do I downgrade my iCloud storage and get a refund within the 15 days?

Help!
How do I downgrade my iCloud storage and get a refund within the 15 days?
I recently up-graded from 10 to 20GB in the middle of my storage plan, but I've changed my mind. How can I get a refund and revert my account back to its previous settings?

If in the US, follow the link below (you must request a refund within 15 days) -
https://discussions.apple.com/message/16968425#16968425
it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

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HT201318 I upgraded to 50gb last night from 20gb , I have realised I don't need this extra storage , how do I downgrade to 20 again and get a refund

I upgraded to 50gb last night from 20gb , I have realised I don't need this extra storage , how do I downgrade to 20 again and get a refund

If in the US, follow the link below (you must request a refund within 15 days) -
https://discussions.apple.com/message/16968425#16968425
it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

How do I downgrade back to Lion and get a refund?

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Notifications does not work in all my apps (however Growl still works with almost all of them)
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Safari updates don't matter as I feel Safari is good for one thing, downloading Chrome.
I do not use ANY of the features of the new Mountain Lion. I would like to downgrade back to Lion and get a refund. Is there a way to do this?

killhippie wrote:
Try doing a clean install from the hidden partition if you have one.
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HT201318 How do I downgrade my icloud storage

Spent about 40 minutes now on apple site trying to contact someone to ask them what to do. Finally found instructions how to do this on my ipod but won't let me hit "done" when I downgrade. Will it only work on the anniversary of the upgrade or can I do it before. Help please someone. Waiting for apple to call me back in "two minutes" and that was at 7.43pm. Getting fed up!!

You can downgrade before the renewal date and it will become effective when your current plan year ends. Make sure you are doing it this way: http://support.apple.com/kb/ht4874. If you are and it isn't working, try contacting the Apple online store for your country for assistance. If worse comes to worse, you can always call the online store withing 15 days after the renewal and request a refund.

HT5731 i have accidentally purchsed the same episode twice. how can I delete and get a refund for the erroneous purchase?

i have accidentally purchsed the same episode twice. how can I delete and get a refund for the erroneous purchase?

You can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you for the second purchase : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

TS1424 i have purchiced a cd from the ituns store but it seems to keep downloading how do i stop this and get a refund for the extra cd

I have downloaded a CD from the itunes store but it seems to keep downloading. how do i stop this and get a refund for the unwanted CD's

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
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HT201318 How do you cancel your icloud storage upgrade?

I upgraded my iCloud storage and don't think I needed to. Can't work our how to canel it. I purchased it in Canada whici is where my account is registered. Help!

You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7

How to refund 10GB Icould storage and get full refund

How to refund 10GB Icould storage and get full refund

http://support.apple.com/kb/ht4847
For a full refund, contact iCloud Support within 15 days of an upgrade or within 45 days after a yearly payment. Partial refunds are available where required by law.

Need a number for apple support. I increased my icloud storage and need a refund on previous purchase done a few days ago.

Hello a couple of weeks ago i renewed my icloud 15gb but yesterday i increased it to 28gb and I need to apply for a refund of the difference. My account is based in the UK. Please advise how i can go about doing this. Thanks

If in the US, follow the link below (you must request a refund within 15 days) -
https://discussions.apple.com/message/16968425#16968425
it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

HT201318 How do I cancel my icloud storage plan

I\My acknowledgement says I can cancel within a certain time period, but I can find nothing on my Systme preferences to do so immediately or on the website.

You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
https://discussions.apple.com/message/19323996#19323996
However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare. julia22 managed to find a way round that by phoning them - please see this post:
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
Poster 'CCrefund' has posted a method applicable to users in the UK: https://discussions.apple.com/message/21002309#21002309
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mmd602084a
and expand 'Downgrade your storage for the next plan year'.

HT201318 How do I cancel my iCloud storage upgrade that was made by mistake?

I somehow upgraded my iCloud storage to the 50GB tier. It was a mistake and I want to revert back to my former plan. It states I have 15 days for a full refund but I cannot find where I would make that request.

Try doing this: https://discussions.apple.com/message/16968425#16968425.

How do I return a bad app and get a refund ?

Hello,
I've recently purchased the application Tagalicious from the Mac App Store. Unfortunately this app does not work as from the moment I open it a window appears telling me "Failed to load your music library". The help menu tells me I have to have iTunes opened in order for the app to work. I have iTunes opened all the time.
Also there is no answer from their support line.
I would really appreciate it if this app is taken from me and a refund is issued back into my account as I believe this app does NOTHING that it said it would do.
Thank you very much in advance.
I am sending you a screenshot with the current app status:

You will recieve an emailed receipt from iTunes a few days after buying the app. Use the Report link in the receipt to start a conversation with iTunes Support regarding the issue.

I had my iPhone stolen last night and now want to know how do I access my iCloud storage?

I had my iPhone stolen last night and now want to know how do I access my iCloud storage?

If you've wiped the device remotely then it is no longer associated.
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HT201303 How can I reverse this purchase and get a refund? I forgot you need a Weight Watchers password to use the ap and I am no longer a member.

How can I reverse an app purchase and get a refund. I purchased a Weight Watcher app forgetting I needed to be a Weight Watchers member to log in.

Contact iTunes Customer Service and request assistance
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How can I REALLY downgrade my iCloud storage? HELP!

How can I REALLY downgrade my iCloud storage? Apple is trying to scam ppl out of $$. They will NOT allow you to downgrade per their instructions. It ALWAYS says the iCloud manager is not available, try later. Here is what my email says:
This is a reminder that on 03/03/2015 you will be charged $10.99 for your 20 GB storage plan using your Visa •••• (deleted). If you do not wish to be charged, you can cancel by downgrading to the free storage plan from your iOS device, Mac or PC.
The iCloud Team
I'm so disappointed that all my products are currently Apple and now I down't trust them as far as I can throw them. There is already a class action suit in Florida for the icon taking up 23% of users' available space, now they are trying to charge me $$ yearly when I do NOT need the space? Shame, Apple.. Steve Jobs must be rolling in his grave about your unethical business practices... This does NOT work:
You can also cancel or downgrade your storage plan at any time. For a full refund, contact iCloud Supportwithin 15 days of an upgrade or within 45 days after a yearly payment. Partial refunds are available where required by law. Learn more about iCloud storage plans or get help using Cloud storage.
No... the "done" button will not light up, and it says the iCloud manager is "not available at this time. Try again later." This is a known problem... fix it.
<Edited By Host>

Thank you Roger! Going into my iTunes at least allowed me to delete my credit card info so they can't charge it. In the meantime, after 2 calls I finally got connected to a Senior Advisor from Apple who was able to manually go into my account and remove the automatic charge to my credit card. After sharing my screen, she was able to see the issue many others are having being unable to downgrade. There is a bug in the system that tells you the manage storage is "unavailable at this time". She followed me through several of these threads and realized it is actually an issue. She took all the relevant information and will submit a bug fix request. She even admitted that goal and apple were having an issue syncing to the correct time zone at that there was no know fix at this time. While frustrating, the honesty was refreshing.
Thank you SO much for you quick response on this! My apologies for my tone; this was my first time using this forum. I went through Apple support and didn't realize that there are no Apple employees on here. I was on the line with someone from customer service that wasn't as helpful at the time and was very frustrated..
Thanks again for your help! To all others having this problem, keep calling Apple tech support until you get a Senior Advisor - they will help!! The advisor even told me to tell people to call in and that they need to manually downgrade on their end until they get this issue resolved.

HT201318 How do I downgrade my iCloud storage and get a refund within the 15 days?

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