HT201318 How do I downgrade my icloud storage

Spent about 40 minutes now on apple site trying to contact someone to ask them what to do. Finally found instructions how to do this on my ipod but won't let me hit "done" when I downgrade.  Will it only work on the anniversary of the upgrade or can I do it before.  Help please someone.  Waiting for apple to call me back in "two minutes" and that was at 7.43pm.  Getting fed up!!

You can downgrade before the renewal date and it will become effective when your current plan year ends.  Make sure you are doing it this way: http://support.apple.com/kb/ht4874.  If you are and it isn't working, try contacting the Apple online store for your country for assistance.  If worse comes to worse, you can always call the online store withing 15 days after the renewal and request a refund.

Similar Messages

  • HT201318 How do I downgrade my iCloud storage and get a refund within the 15 days?

    Help!
    How do I downgrade my iCloud storage and get a refund within the 15 days?
    I recently up-graded from 10 to 20GB in the middle of my storage plan, but I've changed my mind. How can I get a refund and revert my account back to its previous settings?

    If in the US, follow the link below (you must request a refund within 15 days) -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • HT201318 how to be refunded for icloud storage plan purchase witin 15 days

    How can I get this refunded - there is no phone numer to call to get this taken care of?
    Item:
    10 GB storage plan, billed annually
    $20.00
    Subtotal:
    $20.00
    Tax:
    $0.00
    Total:
    $20.00
    * You may contact Apple for a full refund within 15 days of an initial upgrade purchase or within 45 days of a subsequent yearly payment. Partial refunds are available where required by law.

    Refund:
    If in the US, follow the link below (you must request a refund within 15 days) -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    Keeping current plan, but downgrading when it ends:
    Settings>icloud>Storage & Backup>Change Storage Plan.  Look at downgrade options.  There you can choose the plan you want when the current one ends.

  • HT201318 How do you cancel your icloud storage upgrade?

    I upgraded my iCloud storage and don't think I needed to. Can't work our how to canel it. I purchased it in Canada whici is where my account is registered. Help!

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mm12eecb08e7

  • HT201318 How do I cancel my icloud storage plan

    I\My acknowledgement says I can cancel within a certain time period, but I can find nothing on my Systme preferences to do so immediately or on the website.

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
    https://discussions.apple.com/message/19323996#19323996
    However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.  julia22 managed to find a way round that by phoning them - please see this post:
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    Poster 'CCrefund' has posted a method applicable to users in the UK: https://discussions.apple.com/message/21002309#21002309
    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mmd602084a
    and expand 'Downgrade your storage for the next plan year'.

  • HT201318 How do I cancel my iCloud storage upgrade that was made by mistake?

    I somehow upgraded my iCloud storage to the 50GB tier.  It was a mistake and I want to revert back to my former plan.  It states I have 15 days for a full refund but I cannot find where I would make that request. 

    Try doing this: https://discussions.apple.com/message/16968425#16968425.

  • How can I REALLY downgrade my iCloud storage?  HELP!

    How can I REALLY downgrade my iCloud storage?  Apple is trying to scam ppl out of $$. They will NOT allow you to downgrade per their instructions.  It ALWAYS says the iCloud manager is not available, try later.  Here is what my email says:
    This is a reminder that on 03/03/2015 you will be charged $10.99 for your 20 GB storage plan using your Visa •••• (deleted). If you do not wish to be charged, you can cancel by downgrading to the free storage plan from your iOS device, Mac or PC.
    The iCloud Team
    I'm so disappointed that all my products are currently Apple and now I down't trust them as far as I can throw them.  There is already a class action suit in Florida for the icon taking up 23% of users' available space, now they are trying to charge me $$ yearly when I do NOT need the space?  Shame, Apple.. Steve Jobs must be rolling in his grave about your unethical business practices... This does NOT work:
    You can also cancel or downgrade your storage plan at any time. For a full refund, contact iCloud Supportwithin 15 days of an upgrade or within 45 days after a yearly payment. Partial refunds are available where required by law. Learn more about iCloud storage plans or get help using Cloud storage.
    No... the "done" button will not light up, and it says the iCloud manager is "not available at this time.  Try again later."  This is a known problem... fix it.
    <Edited By Host>

    Thank you Roger!  Going into my iTunes at least allowed me to delete my credit card info so they can't charge it.  In the meantime, after 2 calls I finally got connected to a Senior Advisor from Apple who was able to manually go into my account and remove the automatic charge to my credit card.  After sharing my screen, she was able to see the issue many others are having being unable to downgrade.  There is a bug in the system that tells you the manage storage is "unavailable at this time".  She followed me through several of these threads and realized it is actually an issue.  She took all the relevant information and will submit a bug fix request.  She even admitted that goal and apple were having an issue syncing to the correct time zone at that there was no know fix at this time.  While frustrating, the honesty was refreshing.
    Thank you SO much for you quick response on this!  My apologies for my tone; this was my first time using this forum.  I went through Apple support and didn't realize that there are no Apple employees on here.  I was on the line with someone from customer service that wasn't as helpful at the time and was very frustrated..
    Thanks again for your help!  To all others having this problem, keep calling Apple tech support until you get a Senior Advisor - they will help!!  The advisor even told me to tell people to call in and that they need to manually downgrade on their end until they get this issue resolved.

  • TS4009 How do I get a refund for downgrading my iCloud storage?

    How do I get a refund for downgrading my iCloud storage?

    If you are canceling a storage upgrade within 15 days of purchase, in the U.S. you can call 1-800-MYAPPLE for a refund.

  • TS4009 How do I get an iCloud storage refund

    How do I get an iCloud storage refund because I upgraded it to 15 thinking it would give me more iPad storage space. But it didn't.
    What do I do?

    You can cancel an iCloud storage upgrade within 15 days of buying:
    Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
    https://discussions.apple.com/message/19323996#19323996
    However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.  julia22 managed to find a way round that by phoning them - please see this post:
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mmd602084a
    and expand 'Downgrade your storage for the next plan year'.

  • HT4847 how do I reduce my icloud storage

    I do not need more than the free storage. How do I reduce it to 5gb

    Welcome to the Apple Support Communities
    If you want to downgrade the iCloud storage inmediately, contact with iCloud support > http://www.apple.com/support/icloud/contact
    If you want to downgrade the iCloud storage just before the next pay, see "Downgrade your storage for the next plan year" > http://support.apple.com/kb/ph2615

  • Im losing my 5s ,i wanna get my photos n others storage back. How can i copy my icloud storage to a new devices or pc ? how can i download this ...anyone help me pleasee..., how to download the icloud storage to pc or new devices

    Im losing my 5s ,i wanna get my photos n others storage back. How can i copy my icloud storage to a new devices or pc ? how can i download this ...anyone help me pleasee...

    Hello. Anwers for 2 questions as below:
    1. Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
       Get help restoring from an iCloud backup - Apple Support
    2.  You can manage iCloud in system preference on Mac OS X or download control panel for Windows.

  • I had my iPhone stolen last night and now want to know how do I access my iCloud storage?

    I had my iPhone stolen last night and now want to know how do I access my iCloud storage?

    If you've wiped the device remotely then it is no longer associated.
    You could also change the password for your Apple ID.

  • I'm trying to downgrade my icloud storage; however, my MAC book will not upgrade pass 10.6.8 and I don't have my iphone anymore.  If there another way for me to do this?

    I'm trying to downgrade my icloud storage; however, my MAC book will not upgrade pass 10.6.8 and I don't have my iphone anymore.  If there another way for me to do this?  I've tried everything I can find online and of course my coverage has expired and can't call the support team.

    Hello Lara,
    have you already called Apple and explained your current situation, because I don't see a way to downgrade your storage plan with a Mac only running Snow Leopard and without a iOS device running at least iOS 5.
    Best regards.

  • Limited storage in iPhone so i bought 20g iCloud. how can i use this iCloud storage in my device to store music and photos?

    I have a limited storage in iPhone so i bought 20g iCloud. how can i use this iCloud storage in my device to store music and photos?

    Welcome to the Apple Community.
    You could sign up for iTunes match and use iCloud photo library with optimisation enabled. The later will keep optimised photos on your device and iTunes match will let you access your whole collection and make room for newer content by removing older unplayed items.

  • HT4847 Why is the "done" button inactive when I try to downgrade my iCloud storage plan to 5GB free? Doesn't work from iOS device or macBook system preferences. I didn't sign up for a $40 plan.

    Why is the "done" button inactive when I try to downgrade my iCloud storage plan to 5GB free? Doesn't work from iOS device or macBook system preferences. I didn't sign up for a $40 plan.

    I found the solution .,,,
    1) click on your current plan and press done your payment details will appear .
    2) the first section is your plan and there is a botton "change" click on it
    3) it will take you back to the upgrade options
    4) press on the downgrade options
    5) choose the 5 GB and the done botton will be enabled
    6) click on it  you'll back to the step number 2 , here read carefully you'll see that your changes will take effect after the current plan expired with the date.

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