HT201318 How do I downgrade my storage plan back to 5g as when I select the done tab doesn't highlight therefore I cannot downgrade.

How can I contact apple to find out what I have to do for them to allow me to downgrade as when I go into iCloud  click storage then click 5Gb the done tab will not highlight allowing me to downgrade. Very frustrated!

You can downgrade before the renewal date and it will become effective when your current plan year ends.  Make sure you are doing it this way: http://support.apple.com/kb/ht4874.  If you are and it isn't working, try contacting the Apple online store for your country for assistance.  If worse comes to worse, you can always call the online store withing 15 days after the renewal and request a refund.

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