HT201318 How do I reimburse iCloud storage purchase?

I have purchased a 10 GB storage on iCloud and I would like to cancel that and reimburse the payment. I follow the same steps instructed on apple support and it keeps on giving me this message when I try to type in the Apple ID as required "unable to verify email" . Please help?!

If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

Similar Messages

  • HT201318 How can I get a refund on iCloud storage purchase please

    How can I get a refund on iCloud storage purchase please

    In the UK click on this link:
    HT4874 iCloud Storage Upgrade refund
    You only have 15 days from purchasing ICloud storage upgrade to cancel
    and get a refund. Trying to find out how, could take you longer than 15 days.

  • HT4847 How to make enough iCloud storage

    How to make enough iCloud storage? What would I need to delete?

    Just open to "Settings > iCloud > Storage & Backup > Manage Storage" and choose and delete what you do not need anymore (e.g. old backups or app data of which do not need and use anymore). 

  • How to Cancel iCloud Storage Purchase

    Hi. I purchased iCloud storage a week ago, and would now like to cancel it. How do you I do that on my iPhone?

    Try this - http://support.apple.com/kb/HE57.

  • HT201318 How can I get a storage plan on iCloud that's more than 50GB?

    How can I get a storage plan on iCloud that's more than 50GB?

    Welcome to the Apple Community.
    If you purchase a higher-tier storage plan for your iCloud account to replace your existing storage plan (for example, a 20 GB plan to replace a 10 GB plan), the existing plan will be canceled and you will receive a prorated refund for the time remaining. The new storage plan is applied to your iCloud account and the annual payment date is updated to reflect the purchase date for the new plan.
    http://support.apple.com/kb/HT4874

  • HT4847 How to get a refund on icloud storage purchase?

    Hi there - last night I purchased an upgrade on my icloud storage. I have since decided I don't this and would like to cancel. I believe I have 15 days to do this but don't know how. Does anyone know? thanks : )

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
    Just for information, if it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mmd602084a
    and expand 'Downgrade your storage for the next plan year'.

  • HT201318 Hi I upgraded my icloud storage a week ago and it says I can cancel - how do I do this????

    Hi I upgraded my icloud storage a week ago - it said I could cancel withing 15 days but I can't find out how to do it?

    Contact the Apple online store (0800 048 0408 in the UK).

  • HT201318 I need a refund of my recent icloud storage purchase

    I have recently made a purchase of extra storage through icloud which i dont need.  I have downgraded but would like a refund of the £14.99.

    Welcome to Apple Support Communities
    You have 14 days to get a refund. If you purchased the iCloud storage less than 14 days ago, contact with the iCloud support > http://www.apple.com/icloud/support

  • HT201318 How can I cancel my storage plan

    How can I cancel my storage back up plan

    I quote:
    'If you purchase a higher-tier storage plan for your iCloud account to replace your existing storage plan (for example, a 20 GB plan to replace a 10 GB plan), the existing plan will be canceled and you will receive a prorated refund for the time remaining. The new storage plan is applied to your iCloud account and the annual payment date is updated to reflect the purchase date for the new plan.'
    So just purchase the new storage level and it will sort itself out automatically.

  • How to cancel an iCloud storage plan?

    I am getting charged a monthly fee for iCloud storage which I do not use. How can I cancel it? I've been everywhere and all I can seem to find are ways to purchase more storage, not cancel what I've got.
    Thanks,

    See this support document:  iCloud: Downgrade your iCloud storage
    Downgrading will not take effect immediately, note:
    The downgrade takes effect one year after your storage upgrade was initially purchased.
    On your Mac
    Open iCloud preferences, then click Manage.
    Click Change Storage Plan (in the upper right).
    Click Downgrade Options, then choose the storage plan you’d like to have.

  • How to increase the icloud storage?

    how can i increase the storage of the iCloud account?

    Hey debbiefromphnompenh,
    Thanks for the question. It sounds like you wish to upgrade your iCloud storage. The following resource should assist you in doing so:
    iCloud storage upgrades and downgrades
    http://support.apple.com/kb/ht4874
    Upgrade your iCloud storage plan
    You can increase the amount of storage by selecting a new plan from your iPhone, iPad, iPod, Mac, or PC (for example, a 200 GB plan to replace a 20 GB plan). Your existing storage plan will be canceled, and you'll be charged the prorated cost for the upgrade (the cost of the higher-tier plan minus the prorated cost of the previous plan). Your plan is upgraded immediately and the new monthly payment date is updated to reflect the purchase date for the new plan. You'll be notified by email each month about 7 days before the monthly payment for your storage plan is due. Your storage upgrade is billed every month unless you cancel by downgrading your storage plan.
    Thanks,
    Matt M.

  • How can I buy icloud storage without a credit card

    Customer [11:05 p.m.]:
    can I purchase icloud storage online with an apple gift card

    https://discussions.apple.com/message/25264841#25264841

  • Im losing my 5s ,i wanna get my photos n others storage back. How can i copy my icloud storage to a new devices or pc ? how can i download this ...anyone help me pleasee..., how to download the icloud storage to pc or new devices

    Im losing my 5s ,i wanna get my photos n others storage back. How can i copy my icloud storage to a new devices or pc ? how can i download this ...anyone help me pleasee...

    Hello. Anwers for 2 questions as below:
    1. Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
       Get help restoring from an iCloud backup - Apple Support
    2.  You can manage iCloud in system preference on Mac OS X or download control panel for Windows.

  • How to downgrade my icloud storage if I no long have that device

    HI I received an email telling me I will be charged for my icloud storage in the 13th but I no longer have my iPhone or downgrade this storage plan.
    ANy ideas how to stop them taking this money from my account. I can't get any telephone numbers to call and have spent hours trying to solve this online.

    Katheleen ..
    Help at this support article >   iCloud: Storage upgrades and downgrades

  • How do I manage iCloud storage for videos?

    Hello, my first question to Community..
    I have recently purchased 25GB storage from iCloud, and in turn, i then attempted to download 2 movies (rental from iTunes).  One of the movies downloaded fine and is available for playback, however the other will not download - a message displays telling me I do not have enough storage space.  When viewing storage options I can see 15.5GB of 25 is available, however the iPad device storage says it has only 2GB available space.
    Now I would expect a movie to be approx 1-2GB in size, but not sure if I can use the iCloud space for such a movie (rental) download or not.  All advice welcomed!  Thank you

    No, you can not use the iCloud storage space for movie rentals. You have to free up space directly on your device to download the movie.

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