HT201318 how to get a refund for icloud storage

I purchased icloud storage I do not now need and it said I can get a refund within 14 days, but does not say how.
Does anyone know how please?

I have just done this and it works. Dial 1-800-275-2273, this is a US number so if calling from the UK, use Planet Talk to get this at 0.5p per minute. Go through the voice recognition program. You will finally be put through to a representative who will ask you various security questions, Apple ID, home address, last four numbers of credit card etc. The refund, which is refundable within 15 days of purchase, is done within minutes. A bit of a performance to get through, but once you do, its an easy process. This is probably too late now, but maybe be useful for next time.

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HT201318 How do I get a refund for iCloud storage upgrade

How do I get a refund for iCloud storage upgrade? I just purchased the icloud storage today but do not need it. It says you can get a refund within 15 days but I can't seem to find a number to get refund.

See Roger Wilmut1's post here: https://discussions.apple.com/thread/4491639?tstart=0.

HT201318 How do I get a refund for iCloud storage (downgrading) ?

Hi there, saw my annual iCloud storage billed yesterday and went to downgrade and get a refund. Couldn't find any links(s) that spoke clearly and concisely on how to get a refund. My iPhone says to contact support for a full refund within 45 days. Used iTunes and "reported a problem" with the storage purchase but was routed to the wrong customer support team who then suggested I seek support through iCloud. Well there's lots of topics and associated links - none for a simple refund. Any help (preferably a working link that takes me right to the correct form screen to submit my iCloud storage refund request) is greatly appreciated.
Cheers!
A_SilverDiva

Contact AppleCare support at 800-694-7466, and tell them you want to get your icloud storage fee refunded. The Advisors should be able to help with that.

HT201318 How do I get a refund for ICloud storage I purchased?

I purchased additional iCloud storage a couple of days ago by mistake. How do I get a refund?

Refund:
If in the US, follow the link below (you must request a refund within 15 days) -
https://discussions.apple.com/message/16968425#16968425
it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
Keeping current plan, but downgrading when it ends:
Settings>icloud>Storage & Backup>Change Storage Plan. Look at downgrade options. There you can choose the plan you want when the current one ends.

HT4847 How to get a refund on icloud storage purchase?

Hi there - last night I purchased an upgrade on my icloud storage. I have since decided I don't this and would like to cancel. I believe I have 15 days to do this but don't know how. Does anyone know? thanks : )

You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
Just for information, if it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mmd602084a
and expand 'Downgrade your storage for the next plan year'.

Has anyone else spent 4 hours trying to figure out how to get a refund for extra iCloud storage you accidentally purchased?

Has anyone figured out how to actually get a refund for iCloud extra storage? I accidentally purchased too much extra storage. The supports site says "Cancel storage not needed" within 15 days. But there is no instructions on HOW to do that. I have searched for hours for instructions. I did Express Lane Case #s only to have Apple Support "close" these cases with a "resolution" that they told me to visit their support sites. I am in a loop! I have had 3 Case numbers for this with no one giving me the credit refund. I finally was given a phone number. Been on hold so long my cell dropped the call and had to start over...3 times. Of course, all very nice people who took my phone number in case they need to call me back and then never called me when I lost the call. None of them had the security level for refunds so I had to be sent on to the next person and then the next, all with rediculously long hold times. I finally gave up for the night. Tried to "chat" online, but the only option is to "Chat Later" when I feel like trying again. Again, no explanation on why that is the only option showing (too busy, closed for the night?). Is the ploy here for me to realize I already spent more hours of my time than the cost of the error and I'll eventually give up? On this site I did see someone post a refund resolution for MobileMe. Those instructions are not working for iCloud storage canceling. There was no "choice" to click for canceling that I saw.

I did get this resolved the next day. So the solution is to not try to resolve this in the evening, the were understaffed. I called the next day during business hours and had the opposite experience. I got in and was only on hold 5 min. Again the first support person could not give refunds and I was passed on to her supervisor, but again the hold time was reasonable. This person was very easy to work with and she took care of the issue. I explained that it was not completely clear that the cloud is not meant to be backup for all your pc files, thus the reason for so many cancelations once we get it and find out what it cannot store. The online support sites could do a better job telling you that refunds require phone calls (during days hours).

HT201318 How can I get a refund on iCloud storage purchase please

How can I get a refund on iCloud storage purchase please

In the UK click on this link:
HT4874 iCloud Storage Upgrade refund
You only have 15 days from purchasing ICloud storage upgrade to cancel
and get a refund. Trying to find out how, could take you longer than 15 days.

HT5622 How to get a refund for a purchase that didn't go through

How to get a refund for a purchase that didn't go through

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 Does anyone know how to get a refund for an iPad app purchase?

Does anyone know how to get a refund for an iPad app purchase?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Need a refund for iCloud storage. Can't find where to process? Thanks

Ned a refund for icloud storage. Where do I process? Thanks

You'll need to contact Apple and ask:
http://www.apple.com/support/icloud/contact/
Normally you can only cancel within 15 days of ordering the upgrade.
Regards.

I need to get a refund for icloud purchases.

Please tell me where to direct inquiries for refund for icloud product.

You can (in theory) downgrade a storage upgrade purchase and get a refund within 15 days of purchase.
Apple have made this as difficult as possible. If you use Express Lane you cannot proceed without entering a hardware serial number which is still eligible for AppleCare. However julia22 managed to find a way round it - please see this post:
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
if more than 15 days have passed you cannot cancel for the year nor get a refund. To cancel your storage upgrade renewal please see
http://help.apple.com/icloud/#mmd602084a
and expand 'Downgrade your storage for the next plan year'.

How doI get a refund for iTunes purchased made by mistake?

How can I get a refund for iTunes purchased made by mistake?

Sorry, but Apple's policy states, "all sales are final" > iTUNES STORE - TERMS AND CONDITIONS

How to get a refund for Final Draft 9?

I have bought Final Draft 9.
But it does not support Russian language.
I wrote letter to them and they answered:
[ticket: 2731941]
Monday, December 1, 2014 14:17
Ticket #: 2731941
Subject: ---
Status: Comment Added
Comment: [Dec 1 2014 11:17AM] : Hello Alexander,
Unfortunately, Final Draft is not compatible with Russian fonts. We hope to add support for more fonts in the future. If you need to return the program to Apple for a refund you will need to check with them for the exact process since it uses their App store system. You should be able to return it for a refund as we have had people with similar issues in the past and they have been able to return it to the App store.
Sincerely,
Dan
Final Draft Technical Support
http://www.finaldraft.com/support
I wrote THREE claims via iTunes "Report a problem" almost a month ago.
And I didn`t get any response. At All.
How can I get a refund for this $200?
I need them to buy another screenwriting software.
Maybe there is an email to which I can write about it?

You probably cannot get a refund. The terms of sale from the iTunes Store say that all sales are final, and exceptions are usually made only in the case of a defective application, not for one that doesn't have a particular feature you need. As with any purchase, it's expected that the user will confirm critical features with the application developer prior to purchase. But you can contact the iTunes Store and ask:
http://www.apple.com/support/itunes/contact.html
Good luck, and regards.

How to get a refund for my customer?

A customer named Sharon Walters accidentally purchased my 364 Pro Presets Bundle twice. If you need her email address I can provide that, I am just reluctant to post it publicly. Can the Adobe staff that reads this message please refund one of her orders? She is being very very nice about this and was even willing to write it off, but it is my personal belief that she should get a refund for the accidental second purchase.
Thank you,
Rachael Towne

Yes we can refund the customer, ideally if you or her can email us at [email protected]<mailto:[email protected]> we can process the refund.
Doing it via forums delays things so for customer issues with Add-Ons please use [email protected]<mailto:[email protected]>.
Thanks and have a lovely weekend.
Jonathan

TS1292 How to get a refund for a faulty iTunes card? Or proper iTunes contact no?

Hi folks,
Does anyone know how to get a refund on a faulty iTunes card? The number is basically illegible. The FAQ is useless, and every time I try to find a proper email contact, or similar method of contacting a HUMAN in Customer Support, I keep getting shunted back to the idiotic start screen.
Under Australian law, I am entitled to a refund if something is faulty.

See this support article:
http://support.apple.com/kb/TS1292
If you can't get to work after perusing that page, contact the iTunes Store Support; instructions are at the bottom of that article. And that will connect to a human, though via email, of course.
Regards.

HT201318 how to get a refund for icloud storage

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