HT201318 I need to cancel my iCloud storage upgrade

I need to cancel my storage upgrade!

If you purchased it within the last 15 days, call the Apple online store at the number on the bottom of this page for a refund.

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  • HT201318 How do you cancel your icloud storage upgrade?

    I upgraded my iCloud storage and don't think I needed to. Can't work our how to canel it. I purchased it in Canada whici is where my account is registered. Help!

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mm12eecb08e7

  • HT1976 NEED TO CANCEL AN ICLOUD STORAGE UPGRADE

    Please help me cancel an icloud storage upgrade

    Have a read over the article below:
    iCloud: Storage upgrades and downgrades

  • HT201318 How do I cancel my iCloud storage upgrade that was made by mistake?

    I somehow upgraded my iCloud storage to the 50GB tier.  It was a mistake and I want to revert back to my former plan.  It states I have 15 days for a full refund but I cannot find where I would make that request. 

    Try doing this: https://discussions.apple.com/message/16968425#16968425.

  • I need to cancel my icloud storage plan

    I need to cancel my icloud storage plan

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com -  click 'See all products and services',  then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
    If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
    If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mm12eecb08e7

  • HT201318 How do I cancel my icloud storage plan

    I\My acknowledgement says I can cancel within a certain time period, but I can find nothing on my Systme preferences to do so immediately or on the website.

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
    https://discussions.apple.com/message/19323996#19323996
    However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.  julia22 managed to find a way round that by phoning them - please see this post:
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    Poster 'CCrefund' has posted a method applicable to users in the UK: https://discussions.apple.com/message/21002309#21002309
    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mmd602084a
    and expand 'Downgrade your storage for the next plan year'.

  • HT201318 How do I contact Apple support to cancel my Icloud storage upgrade and secure a refund?

    Today I thought I had to upgrade my Icloud storage to enable me to upgrade my operating system on my Iphone.  Found out that I could up upgrade by connect to my computer and using ITunes. Don't need the additional Icloud storage.  Cannot find where to contact Apple to secure refund.

    Took a while on the phone.  Was disconnected on the first time.  Had to answer security questions.  Offered the Order ID number from receipt but apparently had no way to look it up via that number.  Searched for transaction via Apple ID.  The tech kept going off for some reason and finally said that it would be processed in two to three days.

  • How do I cancel my iCloud storage upgrade?

    I upgraded my iCloud storage but no longer need it. How do I cancel It?

    See:iCloud: Cancel your storage upgrade

  • How can I cancel my iCloud Storage Upgrade?

    I enthusiastically upgarded my storage to 100GB the other day, thinking that iCloud would suit my needs.  However, I am on Google Apps for my business and it seems that iCloud will not sync, and I am not willing to switch to all iCloud at this time.
    Is there any way that I can cancel my upgrade and get a refund?
    Thanks,
    Andy

    I wish I could help but I am in the same boat.  I spent $100 and not able to use it.  I followed up on everything I could find on line but did not get my money back yet.  Have decided to follow up for the sake of the general public and to get Steve Jobs good name back for the company I loved so much under his leadership.  Next up, is that I go to the the Genius Bar and request the right help.  Good luck to all of us.

  • HT201318 iCloud storage Upgrade Cancellation

    I need to cancel the iCloud storage Upgrade I in paid for in last 24hrs. Is there an automated means to do so? I have already attempted to used the 'manage iCloud storage' function. I couldn't cancel the current upgrade minutes after doing so and only managed to downgrade after the expiry period next year (which does not really achieve the desired aim)

    I have exactly the same problem.  Apple made is really easy to purchase the upgrade, but do not make it easy to get the refund.  I received an email indicating that I could have a refund within 15 days by contacting apple.  A link was not provided in the email.  I exhaustively searched for a contact but could not get it.  There was all kinds of runarounds.  I called my local Apple Store and they scheduled a call to come into my phone tomorrow night to get the refund.  It is a $20 refund.  I think they just want people to give up so they get the money.  Will let you know if it works.

  • TS4009 how do i contact apple to cancel my icloud memory upgrade

    How do i cancel my icloud storage upgrade by phone and have you a phone number

    AppleCare phone number: (800)-694-7466
    Tell the advisor that you want to have your iCloud storage fee refunded.

  • How can I cancel my iCloud Storage plan?

    When I upgraded my iPhone 4 to iOS 5 and it turned into a "brick" I was forced to use iCloud to backup and restore and it kept complaining that I had 5.9 gb which is over the 5.0Gb free storage provided, so I purchased an upgrade - in a dazed and confused state as my iPhone was a "brick" I must have done this twice to recover my iPhone.
    Result is that I now have an additional 20Gb Storage Plan.
    Nice email saying that I can cancel it within 15 days, but not where or how to do this. I spoke to Apple iPhone support who said its another division, try iTunes support website and I should be able to email and cancel - but not seen any email address.
    Tried iCloud Express Lane but they want £20 for an incident ticket which is about what I paid for the 20gb Storage Plan!
    Problem overall is that I use an iMac (PPC not Intel) on Mac OS 10.5.8 and although I have upgraded to iTunes 10.5, I am finding that WiFi sync or iCloud do not work unless you are on Mac OS 10.6 (needs Intel) or greater.
    So I want to cancel my iCloud storage plan. Please can someone help me.

    Taken directly from http://help.apple.com/icloud/index.html#mmd602084a
    Do any of the following:
    On your iOS device’s Home screen:
    Tap Settings > iCloud > Storage & Backup > Buy More Storage.
    Tap Downgrade Options, then tap to put a checkmark beside your current plan.
    To confirm you want to set up iCloud to renew your current storage plan when the next payment is due, tap Confirm.
    On your Mac:
    Choose Apple Menu > System Preferences, then click iCloud.
    Click Manage, then click Buy More Storage.
    Click Downgrade Options, and enter your Apple ID password.
    Click to select your current plan (so that a checkmark appears), and then click Done.
    On your Windows computer:
    Choose Start Menu > Control Panel > “Network and Internet,” then click iCloud.
    Click Manage, then click Buy More Storage.
    Click Downgrade Options, and enter your Apple ID password.
    Click to select your current plan (so that a checkmark appears), and then click Done.

  • How to cancel iCloud storage upgrade over email with Apple?

    I got an iCloud storage upgrade yesterday and would like to cancel it. I do not wish to pay every month for something I dont need. How do I cancel it over email if possible? I have an IOS 8.2. I want to downgrade to the 5 free GB. I purchased the 20 a month. I have only used 4 GB so I should be able to downgrade.

    Never mind I found a page that showed me how to do it.

  • HT201318 How do I get a refund for iCloud storage upgrade

    How do I get a refund for iCloud storage upgrade? I just purchased the icloud storage today but do not need it. It says you can get a refund within 15 days but I can't seem to find a number to get refund.

    See Roger Wilmut1's post here: https://discussions.apple.com/thread/4491639?tstart=0.

  • I need a refund on iCloud storage

    I need a refund on iCloud storage what do I do

    How to get a refund within 15 days for icloud storage upgrade -  (from a previous post)
    Just call 1-800-MYIPHONE
    Your call will initially be handled by a first level technical person, but he will have to refer you to a  senior advisor because they are the only ones who can issue a refund.
    Once you have a senior advisor on the phone, he will ask for your Apple ID, last 4 of your credit card or a security question, and then issue a refund IMMEDIATELY.

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