HT201318 Icloud storage refund
Hi..... I'm from Indonesia, my name is Elisabeth Elly ( just call me, Elly).
I want to share as follows :
I was accidentally bought 50 gb storage on 13 Apr because after upgrade 5 GB to 10 Gb still not enough when backup datas. Reflectly I upgrade to 50 gb and shocked that I need 148 hours for backup my Ipad. Then I tried to downgrade to first storage 5 g, but I could not downgrade it on that time untill I received the receipt (noticed on my Ipad). I tried to find how to get the refund and 22 Apr. i sent email to apple support and have follow up no, and thenn case id on 26 Apr, chat case id on 5 May. I spent for weeks trying hard to find the way how to process the refund, until this moment, more than a month.
The apple support already assisted me to contact the Icloud support, but I have not found the online refund form yet.
I hope I could find the way how to process the refund. Please help me.
Thank you for your kindness.
You could try calling the support number listed here: http://www.apple.com/emea/support/contact/itunes/phone_contacts/. This is for product support and they will probably ask you for your device serial number when they answer. When they do, just explain that you are trying to get a refund for an iCloud storage upgrade.
Similar Messages
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I purchased an upgrade to iCloud storage, but have since decided that I don't really need it. In the email reciept, it says "You may contact Apple for a full refund within 15 days of an initial upgrade purchase or within 45 days of a subsequent yearly payment. Partial refunds are available where required by law."
I'd like to cancel. How, exactly, do I "contact apple"? I can't find anything that seems approporiate here: http://www.apple.com/contact/Go to www.apple.com/support/contact
Select Express Lane for MobileMe (DO NOT select Express Lane for iCloud)
On the next screen, ensure MobileMe is selected
Coose Account & Billing
Next screen choose Cancelling paid subscription; you can provide additional info, optional
Next screen choose Chat; provide requested info
Enter chat session; explain you would like iCloud Storage refund and your within 15 days
Apple rep will ask for birthday, address, phone and last 4 digits of cc used to order storage
You then get your refund
This will be a no charge chat. Shouldn't be this hard, but this should help. -
HT4859 How do I get a iCloud storage refund?
How do I get an iCloud storage refund?
Too late for you, but...
Anyone in the UK who stmbled into this thread,
looking for the answer on how to get a refund on an unnecessary iCloud storage
upgrade, clik on this link:
HT4874 iCloud Storage Upgrade refund
You only have 15 days to do this after purchase.
I found getting to the right place a puzzle that might stump a genius
at cryptic crossword puzzles. -
TS4009 How do I get an iCloud storage refund
How do I get an iCloud storage refund because I upgraded it to 15 thinking it would give me more iPad storage space. But it didn't.
What do I do?You can cancel an iCloud storage upgrade within 15 days of buying:
Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
https://discussions.apple.com/message/19323996#19323996
However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare. julia22 managed to find a way round that by phoning them - please see this post:
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mmd602084a
and expand 'Downgrade your storage for the next plan year'. -
HT201318 Hi how do I claim my iCloud storage refund ?
How can I claim my iCloud refund
Do you mean that you purchased additional iCloud storage within the last 15 days and now no longer want it? If so, then contact Apple Support using this link, and in the description box indicate iCloud Storage Cancellation:
https://getsupport.apple.com/LocaleChange.action
Cheers,
GB -
HT201318 iCloud storage Upgrade Cancellation
I need to cancel the iCloud storage Upgrade I in paid for in last 24hrs. Is there an automated means to do so? I have already attempted to used the 'manage iCloud storage' function. I couldn't cancel the current upgrade minutes after doing so and only managed to downgrade after the expiry period next year (which does not really achieve the desired aim)
I have exactly the same problem. Apple made is really easy to purchase the upgrade, but do not make it easy to get the refund. I received an email indicating that I could have a refund within 15 days by contacting apple. A link was not provided in the email. I exhaustively searched for a contact but could not get it. There was all kinds of runarounds. I called my local Apple Store and they scheduled a call to come into my phone tomorrow night to get the refund. It is a $20 refund. I think they just want people to give up so they get the money. Will let you know if it works.
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TS4009 How do I apply for an icloud storage refund?
Just charged for unwanted icloud storage. How is a refund obtained?
If you're in the U.S. try calling 1-800-MYAPPLE.
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HT201318 icloud storage and how to use it.
pls will some 1 explain to me in simple terms how to move my data off my iphone onto the £28 a year icloud storage im paying for but do not have a clue how to use !! i cant even take pic's on my fone now as stating not enough mem, but i've got 20 GB !!!!!
You can't use iCloud to store data that you want to be able to access without having it on your phone. You will still have a copy of the data on your phone so you can access it with you aren't connected to the internet. And if you delete any synced data from your phone, it is also deleted from iCloud. In other words, iCloud is designed to sync your data across your devices, stream photos between your devices, and back up your devices. It can't be used to increase the capacity of your devices by offloading data to iCloud, and purchasing additional storage in iCloud doesn't give you more storage on your phone.
The only exception to this is if you subscribe to iTunes Match. If you do, you can access your iTunes music library (subject to some restrictions) from iCloud without having to store it all on your phone. But even here, when you play your music, it still downloads to your phone in the background.
If you need to free up space on your phone you'll have to delete or sync some of your existing data off it in order to free up space. -
HT201318 iCloud Storage Upgrade
Not all persons have a bank card. It's not fair to exclude iTunes Gift Cards to upgrade iCloud storage. When you published your iCluod PROPAGANDA you weren't clear that iCloud clients will be obligated to have a bank card. Shame on you...!
It may take a while before the numbers change. Give it a day to see if that changes.
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ICloud storage refund for iTunes gift card.
Hello, my payment method for my Apple ID is gif cards, i had the 20$/year subscription to give me total of 15GB of storage and i recently upgraded to the 40$/year by mistake and i downgraded the plan to the 20$/year again but it said it will take effect on the yearly anniversary of the first subscription purchase! Now i need to have a refund, i want my money back and i have no idea how! Can somebody help me please, i am out of the USA and i cant contact them at all.
Welcome to the Apple community.
I don't believe that you can purchase additional storage with gift cards. Additional storage will be an annual subscription, Apple will need to know how you are going to pay next year and every year after that. -
HT201318 icloud upgrade refund?
I upgraded to 10GB then realised it was enough and upgraded to 20GB a few minutes later. Who do I email to get a refund on the first upgrade? Thanks
If you're in the U.S., try calling 1-800-MYAPPLE.
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HT201318 How do I get a refund for iCloud storage (downgrading) ?
Hi there, saw my annual iCloud storage billed yesterday and went to downgrade and get a refund. Couldn't find any links(s) that spoke clearly and concisely on how to get a refund. My iPhone says to contact support for a full refund within 45 days. Used iTunes and "reported a problem" with the storage purchase but was routed to the wrong customer support team who then suggested I seek support through iCloud. Well there's lots of topics and associated links - none for a simple refund. Any help (preferably a working link that takes me right to the correct form screen to submit my iCloud storage refund request) is greatly appreciated.
Cheers!
A_SilverDivaContact AppleCare support at 800-694-7466, and tell them you want to get your icloud storage fee refunded. The Advisors should be able to help with that.
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ICloud Storage Automatically Upgraded with upload of v8
When I uploaded v8 to my iPhone 5 and 4, I instantly received an email from iCloud team that they charged me $.99 a month for an increase in iCloud storage. I did not order an increase to storage or modified and iCloud backup plan. Now I want to downgrade this iCloud storage and get a refund from iCloud/Apple but cant find a place where I can communicate to desire to and stop further auto updates and billing. I have since shout down ICloud- no storage or backups. Anyone experience this issue of automatically getting a bill form Apple for more Icloud storage even though it was not ordered. Also the Apple instructions to downgrade, via the iPhone Settings/iloud/ Manage Storage does not allow a committed downgrade to occur and grays out the 'Done' button.
Try contacting the Apple online store for your country. They process iCloud storage refunds and may be able to help you. The number should be at the bottom of this page.
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HT201318 How can I get a refund for my iCloud storage
How can I get a refund on my iCloud storage backup
If in the US, follow the link below -
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page. -
HT201318 How do I downgrade my iCloud storage and get a refund within the 15 days?
Help!
How do I downgrade my iCloud storage and get a refund within the 15 days?
I recently up-graded from 10 to 20GB in the middle of my storage plan, but I've changed my mind. How can I get a refund and revert my account back to its previous settings?If in the US, follow the link below (you must request a refund within 15 days) -
https://discussions.apple.com/message/16968425#16968425
it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
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