HT201318 icloud upgrade refund?

I upgraded to 10GB then realised it was enough and upgraded to 20GB a few minutes later. Who do I email to get a refund on the first upgrade? Thanks

If you're in the U.S., try calling 1-800-MYAPPLE.

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HT201318 iCloud upgrade cancel/ refund

I mistakenly upgraded my iCloud storage (I realized I don't need more than 5GB). The instructions on my iPhone read "contact apple for a full refund within 15 days", but funny thing is, I can't find a contact link anywhere. Can someone please direct me to the right contact?

If in the US, follow the link below (you must request a refund within 15 days) -
https://discussions.apple.com/message/16968425#16968425
it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

HT201318 Icloud storage refund

Hi..... I'm from Indonesia, my name is Elisabeth Elly ( just call me, Elly).
I want to share as follows :
I was accidentally bought 50 gb storage on 13 Apr because after upgrade 5 GB to 10 Gb still not enough when backup datas. Reflectly I upgrade to 50 gb and shocked that I need 148 hours for backup my Ipad. Then I tried to downgrade to first storage 5 g, but I could not downgrade it on that time untill I received the receipt (noticed on my Ipad). I tried to find how to get the refund and 22 Apr. i sent email to apple support and have follow up no, and thenn case id on 26 Apr, chat case id on 5 May. I spent for weeks trying hard to find the way how to process the refund, until this moment, more than a month.
The apple support already assisted me to contact the Icloud support, but I have not found the online refund form yet.
I hope I could find the way how to process the refund. Please help me.
Thank you for your kindness.

You could try calling the support number listed here: http://www.apple.com/emea/support/contact/itunes/phone_contacts/. This is for product support and they will probably ask you for your device serial number when they answer. When they do, just explain that you are trying to get a refund for an iCloud storage upgrade.

HT201318 iCloud upgrade

Hi I upgraded from the 10 to the 20 g plan and I got an email from apple saying I'd been charged with the $21 dollars for the 10g and anther email saying I'd ben charged for the $42 20g. Are they going to charge me the differnce eg $21, or the full amount Over again meaning I would then have paid 66 dollars for 20g
Thanks

Hi
They will only charge you the amount you paid, unless you have paid through direct debit and then it will charge you of the data you use (if you go over it will charge you more)

HT201318 how can i get a refund for my icloud upgrade? i am within the 15 days

how can i get a refund for my icloud upgrade? i am within the 15 days

If in the US, follow the link below -
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

HT201318 How do I het a Refund of iCloud upgrade purchase if I purchased it yesterday?

I purchased an iCloud upgrade for 10GB of storage yesterday but do not need it after I deleted my old iPhone 4 backup since I upgraded to an iPhone 5 and was able to restore my iCloud data. It says at the patent window that I need to contact Apple within 15 days to refund if I want to cancel but when I call them they tell me to use express lane for iTunes who then emails me back saying this is not dealt with in their department. HELP! I'm getting the run around. The statement to contact apple for refund made this seem so easy and commonplace. Why won't anyone help?!

The only way to get a refund would be to contact apple directly: http://www.apple.com/contact/

HT201318 refund icloud upgrade

I just purchased 10GB of icloud storage for $21 but I want to cancel it. How do I do this? I'm in Australia.

Follow up from my question about cancelling icloud storage. Number to ring is 1300321456 in Australia after 9am. Spoke to one person she transferred me to another person and he did security check etc and said I will get a refund of $21 for cancelling 10GB icloud upgrade that I do not want. That was this morning 13th Feb 2013 and so far, late this afternoon no refund, so it will be interesting to see how long it takes.

How can I get a refund on my iCloud upgrade w/ out paying $ 19.95 for tech support?

How can I get a refund for an iCloud upgrade w/o paying $19.95 for tech support? Help plz!!!!!!

If you upgraded with the last 15 days, call the Apple online store at the number shown on the bottom of this page.

HT201318 how to cancel an icloud upgrade within 15 days

I've recently bought an icloud upgrade but now I dont need it. I know I can contact apple for a full refund within 15days of purchase but whats the best way to do this online?

Call the Apple online store for your country (1-800-MYAPPLE if you're in the U.S. or Canada).

HT201238 I got an icloud upgrade for $20 on my iphone but i don't need it. how do i get this refunded?

I got an icloud upgrade for $20 on my iphone but i don't need it. how do i get this refunded?

You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - click 'See all products and services', then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7

I accidentally bought 2 iCloud upgrades on same day, who do I contact for a refund. Purchased yesterday.

I accidentally bought 2 iCloud upgrades on same day, yesterday. Who do I contact for a refund. I understand according to the invoice, I have 15 days to contact them. There is not a contact in the invoice.

Hi Gail,
Try Apple's Expess Lane...
https://expresslane.apple.com/GetproductgroupList.action
If that doesn't work call them.

Have been trying to cancel and refund my iCloud upgrade am going round in circles apple says you can cancel within 14 days but won't tell you how help!!

Have been trying to cancel and refund my iCloud upgrade am going round in circles apple says you can cancel within 14 days but won't tell you how help!!

You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7

HT5622 How do I get refund from unwanted iCloud upgrade?

I upgraded my iCloud storage thinking that it would allow me to upgrade to latest iOS system which I don't have room for. The iCloud upgrade is no use for this so I want to claim the money back. How do I do this?

If it's been 15 days or less, call the Apple online store (1-800-My-Apple in the U.S. and Canada).

HT201318 How do I cancel my iCloud upgrade? It just says contact Apple????

How do I cancel my iCloud upgrade within 15 days? It just says contact Apple???? What email address do I contact??

Thanks! This worked!! Appreciate it. Would be much easier if they put this number in their general information, instead of just stating contact Apple!

Icloud storage refund

I purchased an upgrade to iCloud storage, but have since decided that I don't really need it. In the email reciept, it says "You may contact Apple for a full refund within 15 days of an initial upgrade purchase or within 45 days of a subsequent yearly payment. Partial refunds are available where required by law."
I'd like to cancel. How, exactly, do I "contact apple"? I can't find anything that seems approporiate here: http://www.apple.com/contact/

Go to www.apple.com/support/contact
Select Express Lane for MobileMe (DO NOT select Express Lane for iCloud)
On the next screen, ensure MobileMe is selected
Coose Account & Billing
Next screen choose Cancelling paid subscription; you can provide additional info, optional
Next screen choose Chat; provide requested info
Enter chat session; explain you would like iCloud Storage refund and your within 15 days
Apple rep will ask for birthday, address, phone and last 4 digits of cc used to order storage
You then get your refund
This will be a no charge chat. Shouldn't be this hard, but this should help.

HT201318 icloud upgrade refund?

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