HT201318 refund icloud upgrade

I just purchased 10GB of icloud storage for $21 but I want to cancel it. How do I do this? I'm in Australia.

Follow up from my question about cancelling icloud storage. Number to ring is 1300321456 in Australia after 9am. Spoke to one person she transferred me to another person and he did security check etc and said I will get a refund of $21 for cancelling 10GB icloud upgrade that I do not want. That was this morning 13th Feb 2013 and so far, late this afternoon no refund, so it will be interesting to see how long it takes.

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HT201318 how can i get a refund for my icloud upgrade? i am within the 15 days

how can i get a refund for my icloud upgrade? i am within the 15 days

If in the US, follow the link below -
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

HT201318 How do I het a Refund of iCloud upgrade purchase if I purchased it yesterday?

I purchased an iCloud upgrade for 10GB of storage yesterday but do not need it after I deleted my old iPhone 4 backup since I upgraded to an iPhone 5 and was able to restore my iCloud data. It says at the patent window that I need to contact Apple within 15 days to refund if I want to cancel but when I call them they tell me to use express lane for iTunes who then emails me back saying this is not dealt with in their department. HELP! I'm getting the run around. The statement to contact apple for refund made this seem so easy and commonplace. Why won't anyone help?!

The only way to get a refund would be to contact apple directly: http://www.apple.com/contact/

How can I get a refund on my iCloud upgrade w/ out paying $ 19.95 for tech support?

How can I get a refund for an iCloud upgrade w/o paying $19.95 for tech support? Help plz!!!!!!

If you upgraded with the last 15 days, call the Apple online store at the number shown on the bottom of this page.

HT201318 how to cancel an icloud upgrade within 15 days

I've recently bought an icloud upgrade but now I dont need it. I know I can contact apple for a full refund within 15days of purchase but whats the best way to do this online?

Call the Apple online store for your country (1-800-MYAPPLE if you're in the U.S. or Canada).

HT201238 I got an icloud upgrade for $20 on my iphone but i don't need it. how do i get this refunded?

I got an icloud upgrade for $20 on my iphone but i don't need it. how do i get this refunded?

You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - click 'See all products and services', then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7

I accidentally bought 2 iCloud upgrades on same day, who do I contact for a refund. Purchased yesterday.

I accidentally bought 2 iCloud upgrades on same day, yesterday. Who do I contact for a refund. I understand according to the invoice, I have 15 days to contact them. There is not a contact in the invoice.

Hi Gail,
Try Apple's Expess Lane...
https://expresslane.apple.com/GetproductgroupList.action
If that doesn't work call them.

Have been trying to cancel and refund my iCloud upgrade am going round in circles apple says you can cancel within 14 days but won't tell you how help!!

Have been trying to cancel and refund my iCloud upgrade am going round in circles apple says you can cancel within 14 days but won't tell you how help!!

You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7

HT5622 How do I get refund from unwanted iCloud upgrade?

I upgraded my iCloud storage thinking that it would allow me to upgrade to latest iOS system which I don't have room for. The iCloud upgrade is no use for this so I want to claim the money back. How do I do this?

If it's been 15 days or less, call the Apple online store (1-800-My-Apple in the U.S. and Canada).

HT201318 How do I cancel my iCloud upgrade? It just says contact Apple????

How do I cancel my iCloud upgrade within 15 days? It just says contact Apple???? What email address do I contact??

Thanks! This worked!! Appreciate it. Would be much easier if they put this number in their general information, instead of just stating contact Apple!

HT4847 I am trying to find the contact details for refunding iCloud storage within the 15 Day condition.

Received the standard email this morning stating I can downgrade to purchase within 15days. Unfortunately I cannot find anywhere to contact apple regarding this. Using iCloud support only allows express method for which I would be charged?
Thank you

Ran into the same scam today trying to cancel the bogus $40 iCloud upgrade.
Call Apple Support vs. the pay Apple $50 to get them stop charging you $40. Tell them you want to cancel the iCloud charges. It took me five calls and finally one of the reps put on her surpervisor who looked up the account and removed the autopay and "upgrade". They would not refund the money from the "free signup" scam, only cancel it going forward. Even that is problematic since on the iPhone under Settings/iCloud/Account/Storage Plan it still shows $40 a year being charged and it will not let you change the plan.

HT4847 how do i cancel my icloud upgrade?

How do I cancel my icloud upgrade and receive a refund since it's within the 15 day time period?

Try calling 1-800-MYAPPLE.

HT204053 Where do I go to reverse an iCloud upgrade 50GB I purchased yesterday.

Where do I go to reverse an iCloud upgrade 50GB I purchased yesterday?

You can cancel an iCloud storage upgrade within 15 days of buying:
Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
https://discussions.apple.com/message/19323996#19323996
However f you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare. julia22 managed to find a way round that by phoning them - please see this post:
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

Apple automatically charged me for an iCloud upgrade on a device I do not own anymore or know of the current owner. Even though I deleted the device from my account I was still charged for a device I do not have anymore

Apple automatically charged me for an iCloud upgrade on a device I do not own anymore or know of the current owner. Even though I deleted the device from my account I was still charged for a device I do not have anymore. It's very difficult to get to talk to anyone from support. How can I be refunded?

Yes, assuming they are currently on the computer.
If the iPhone has been used as designed, contacts are either in a supported application on the computer or are synced to a cloud service.
Pictures would be copied to the comptuer regularly and then those desired to be on the device would be synced back.

I want to cancel my iCloud upgrade, what is the apple email to use?

I want to cancel my iCloud upgrade, what is the apple email to use?, I want to cancel my iCloud upgrade, what is the apple email to use?

If you purchased iCloud storage less than 14 days ago, you can cancel it and ask for a refund. There's no email, so contact with the iCloud support team > http://www.apple.com/support/icloud/contact.
If you got more storage more than 14 days ago, just downgrade iCloud storage. Open Settings > iCloud > Storage & Backup > Change Storage Plan, and choose the free storage or a smaller one.

HT201318 refund icloud upgrade

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