HT201318 under iCloud, the last backup was 9.4 GB. i also have 9.8 gb in photo stream. i can not figure out how i got 9.4 gb as i am not storing more than 2.0 gb. I want to remove sufficient storage so that I do not have to pay additional above the free

I have used 9.8 GB of storage. I want to get below 5 GB. But I cannot figure out where the 9.8 comes from. In looking at the menu, I don't use more than 2 GB. How can I find out what the other 7 GB contain

If those gigabytes do not show up on the page described in that article,
iCloud: Managing your iCloud storage - Support - Apple
then to my experience that is your imessages. Every picture that you sent and video, is saved again and again in every friendly conversation.
Keep in mind that it takes three backups until size of the backup is going to reflect changes, since icloud holds up to three.
Keep in mind that your photostream does not go against your storage.

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My iPad says there was a previous billing issue and to fix it in purchase history but I can't figure out how to get there.

I can't download any apps until this problem fixed

Launch iTunes on your computer and click on iTunes store on the left side bar. Click on Account under Quick Links on the right. You will have to enter your password and then you can access your purchase history on the next screen that you will come to.
But how you fix the problem from there is beyond my knowledge.
It could be an issue with your credit card as well. Read this.
https://discussions.apple.com/message/7583351#7583351
Message was edited by: Demo

How do i synch my pdf/books to my library. I was able to synch my ipod touch purchases by transferring them but can't figure out how to do my pdfs. Also why is my ipod picture greyed out-the one that lets my move the icons around.

How do i synch my pdf/books to my Itunes library. I was able to synch my ipod touch app purchases by transferring them but can't figure out how to do my pdfs. Also why is my ipod picture greyed out-the one that lets my move the icons around.
I am afraid if i don't get the pdfs into my book library, i will lose them when i update to IOS 5-is that true?

thank you-i have to check into the authorization and the account-i gave my husband my old ipod when i updated last year so both at one time have been on this computer but as it stands, it only comes up with my device when i plug into Itunes.
i don't think i have any restrictions for installing apps although my normal way of doing it is to download from the ipod touch. i did find that all i had to do was right click on my device name and got the message to transfer my apps and then they showed up in my library. Also when i clicked the synch checkbox i was able to view the ipod touch picture without it being greyed out. after all that i was able toupdate to IOS 5 successfully except my videos and podcast, and pdfs did not come over. This confuses me since i had dragged them over to my library to make sure that i had everything in my library and on my device. Not a big problem, since i just dragged them in itunes from my library to my device but sometimes i wonder if i understand the big picture:)

The window displaying bookmarks is too large (suddenly happened with the new version). I can't figure out how to make the display smaller. Zooming out does not work on the bookmark menu display.

I have version 4, just downloaded, and a Mac w. OS 10.6. 7.
The bookmarks display (when I pull down "bookmarks") is much too wide. I can't figure out how to reduce the display size. The window is not persistent so I can't even get you a screen shot.
Thanks, Sara

It seems there was a change in Firefox 4 where the width of the drop-down is now determined by the length the longest bookmark name in the folder being displayed. Previous versions of Firefox would shorten a long name like that and add an ellipsis to signify the name was truncated.
Sorry, I don't know how to change that other than to advise you to edit the name of that long bookmark name and make it less verbose. Just scroll down the list of bookmarks in that wide folder until you see the culprit, then right-click that bookmark and open Properties & edit the Name line at the top of that dialog.

I have an old version on my iPad 4.3.3 and can't figure out how to upgrade. Per the manual "Software Upgrades" is not an option from the General Settings.

I have an old version on my iPad 4.3.3 and can't figure out how to upgrade. Per the manual "Software Upgrades" is not an option from the General Settings.

The option to update without the computer (Over the air) was made available with iOS 5. If your iDevice is using a version of iOS lower than 5, you will need to use iTunes on your syncing computer to perform the upgrade. Use the Apple link below as a guide for the upgrade.
http://support.apple.com/kb/HT4972
Also read the instructions from the section entitled "Update your device using iTunes" at the link below.
http://support.apple.com/kb/HT4623
Information regarding transferring purchases from your iDevice to iTunes on your syncing computer can be found at the link below.
http://support.apple.com/kb/ht1848

My email recently changed and so I updated my Apple ID to reflect my new email, but my Icloud account still shows the old email as the username on both my Iphone and Ipad and for the life of me I can't figure out how to change or delete it.

My email recently changed and so I updated my Apple ID to reflect my new email, but my Icloud account still shows the old email as the username on both my Iphone and Ipad and for the life of me I can't figure out how to change or delete it. My password doesn't work with the old email address. When I look for my old email address in the Apple ID support area it says that the ID doesn't exist. Help!!!

You have to go to Settings>iCloud and tap Delete Account, then sign back in with your updated credentials. This deletes the account and your synced data from your device, but not from iCloud. Provided you are signing back into the same account and not changing to a different account, your data will be synced back to your device when you sign back in.

A while back I made a gamecenter account that was not associated with an Apple ID, it was with my email, now my gamecenter account IS my Apple ID. I want to delete it and make a new one, but i can't figure out how. Help!

A while back I made a gamecenter account that was not associated with an Apple ID, it was with my email, now my gamecenter account IS my Apple ID. I want to delete it and make a new one, but i can't figure out how. Help!

Since you can't delete Apple IDs and having multiple Apple IDs can cause confusion, what you may want to do is rename your existing Apple ID to the new email (desired Apple ID). That would in effect do what you want, get rid of the old and give you the new.
See "Apple ID: Changing your Apple ID"
ivan

Just bot a macbook pro to replace one of my pc's. can't figure out how to have more than one website open at a time like explorer. Is it possible to do?

I can't figure out how to open more than one website at a time like explorer does on a pc. would like to know if it Is possible or not.

Tabbed browsing is the way. Go to Safari's View menu:
and click "Show Tab Bar." When you see a link on another site you wish to open without closing the first site, simply right-click and select "Open Link in New Tab."

I recently upgraded to iOS 8. Looks like the pics I had in my messages are no longer appearing as pictures, rather they are appearing as JPEG files (not broken jpegs). I need to get these pics. Can't figure out how to do it. I'm on an iPhone 5C.

I recently upgraded to iOS 8. Looks like the pics I had in my messages are no longer appearing as pictures, rather they are appearing as JPEG files (not broken jpegs). I need to get these pics. Can't figure out how to do it. I'm on an iPhone 5C.
I've tried resetting my phone, looking for the pics in the new 'deleted' folder. I tried forwarding the jpegs to sees if they'll appear in a new message (but turnout the phone won't let me forward these pics). Apple is trying to say it's the 30 day reason, but I know that is not the problem. ALl of my pics older than 30 days were viewable. It is the upgrade that screwed this up. Help! Important pics!

Try this to learn about using keys:
http://www.apple.com/support/macbasics/
You can also use your PC mouse.
As for iPhoto, it sounds like you were trying to move files around in the library. That is a bib no-no in Aperture or iPhoto.

Hi. I just downloaded "angry birds" from the iTunes store. It says it was successfully downloaded and that I can use it on the two mac products I have. I can see an icon for it in the finder on the mac, but I can't figure out how to play the game. Anyone?

Hi. I just downloaded "angry birds" from the iTunes store. It says it was successfully downloaded and that I can use it on the two mac products I have. I can see an icon for it in the finder on the mac, but I can't figure out how to play the game. Anyone?

Thank you for your reply. After a lot of fruitless searches, I hit on a page that offered the same wisdom you did. I feel like rather a fool for not knowing that. Grr. I really appreciate your answer, and that you didn't end it with "dummy." Cheers to you. Hope someone does something kind for you today.

I have updated to iTunes 10 and now my unchecked songs are playing... I don't want this and can't figure out how to have it like it was before (not playing unchecked songs). Please help!

I have updated to iTunes 10 and now my unchecked songs are playing... I don't want this and can't figure out how to have it like it was before (not playing unchecked songs). Please help! I leave the unchecked songs in there b/c there will come a point in time where I want to listen to these songs but right now I don't.

yes, 10.3.1, iTunes already restarted, menu settings already like that and still it will play all unchecked songs (including the checked songs of course). Why even have check and unchecked if the program is going to play all of them anyway?!
thanks for responding though...

How do I move a movie I have synced from iTunes into the "Movies" tab of the Video App? I need to access a slideshow I made in IMovies and may not have WiFi. I did it once, but can't figure out how to do it again! The file is an m4v. Thank you!

How do I move a movie I have synced from iTunes into the "Movies" tab of the Video App? I need to access a slideshow I made in IMovies and may not have WiFi. I did it once, but can't figure out how to do it again! The file is an m4v. Thank you!

Im just guessing but it seems like you would have to get your movie into the correct folder on a computer then use iTunes to sync it to your iPad. If you've synced to a computer and have movies then on your computer should be a folder with the movie in it. You could export your iMovie to something like Dropbox then download from Dropbox to the folder you think it needs to be in the sync your iPad again. Again this is just a guess. Others may have a better answer.

I can't remember my security questions and when I have them sent to my email it's the wrong email address. I can't figure out how to change that email address. It's not the same as the one I have on my account.

I'm trying to change my security questions because I forgot them. When I have them sent to me via email it's going to a diiferent email. I can't figure out how to change that email that the security questions are connected to. It's not the one that I can Edit on my Account.

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
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I have an HP Photosmart C4180 all in one printer scanner and copier, I can't figure out how to scan more than one page at a time and then send as a PDF file via email

I have an HP Photosmart C4180 all-in-one, printer, scanner and copier. I can't figure out how to scan more than one page? It will only let me do one page at a time and then I have difficulty sending pages 1, 2 and 3 as one docuement. Any ideas??
Thank you, Jetteski

Hello Jetteski,
Hello Jetteski, Thanks for the post.
Since you are running a MAC, check the below links for some excellent information on scanning. Good Luck!
http://goo.gl/M8Cl2
http://goo.gl/cufK6
http://goo.gl/OTQoR
I work for HP but my posts and replies are my own....Thank you!

The updated iPhoto program is cumbersome. I am trying to create a Christmas card and can't figure out how to get the fold of the card on the left and not on the top of the card. I had no trouble with this for the past two years. Can someone help?

The updated iPhoto program is cumbersome. I am trying to create a Christmas card and can't figure out how to get the fold of the card on the left and not on the top of the card. I had no trouble with this for the past two years. Can someone help?

Click on the Layout button lower right and choose a Vertical lyout from the dropdown

HT201318 under iCloud, the last backup was 9.4 GB. i also have 9.8 gb in photo stream. i can not figure out how i got 9.4 gb as i am not storing more than 2.0 gb. I want to remove sufficient storage so that I do not have to pay additional above the free

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