HT201318 Why can't I downgrade to free storage plan?

Cleared out all my stuff, down to 1 GB...the system will not let "OK" downgrade....

You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com -  click 'See all products and services',  then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7

Similar Messages

  • HT201318 I would like to opt for free storage plan

    I would like to opt for free storage plan, how can I do this?

    System is going to do that automatically, you don't have to make any special arrangements for that. None of us can return anything to you, that is user to user assistance forum.

  • Downgrade to free storage plan

    I received a notice that I would be charged for 2MB ICloud storage plan.  How do I downgrade to the free storage plan

    Please see iCloud storage upgrades and downgrades - Apple Support

  • Cannot downgrade to free storage plan

    I upgraded to 20G storage plan almost 2 weeks ago and now want to downgrade to free Gig storage plan. when I select downgrad option and select Free 5Gig, the "Done" button remains grey which prevents me from downgrading. What should I do?

    Please see iCloud storage upgrades and downgrades - Apple Support

  • HT4847 Why is the "done" button inactive when I try to downgrade my iCloud storage plan to 5GB free? Doesn't work from iOS device or macBook system preferences. I didn't sign up for a $40 plan.

    Why is the "done" button inactive when I try to downgrade my iCloud storage plan to 5GB free? Doesn't work from iOS device or macBook system preferences. I didn't sign up for a $40 plan.

    I found the solution .,,,
    1) click on your current plan and press done your payment details will appear .
    2) the first section is your plan and there is a botton "change" click on it
    3) it will take you back to the upgrade options
    4) press on the downgrade options
    5) choose the 5 GB and the done botton will be enabled
    6) click on it  you'll back to the step number 2 , here read carefully you'll see that your changes will take effect after the current plan expired with the date.

  • HT4906 Why can i do this for free on my pc but have to buy an app to do it on my mac?

    I can use photo stream on my pc, ipad and iphone free but to use it on my imac with ios 10.8 i need to pay to upgrade my iphoto 08.
    Is there any way to use it wothout having to pay?

    Why can i do this for free on my pc but have to buy an app to do it on my mac?
    Because you meet the minimum software requirements on your PC and not on your Mac
    Is there any way to use it wothout having to pay?
    No - not if you do not meet the minimum requirements
    see http://www.apple.com/icloud/setup/ for set up instructions and minimum requirements for different features
    LN

  • HT202794 Why can't I download the free Apple apps for my new iPhone 5S? It was set up in store and restored from my iPod Touch 5.

    Why can't I download the free Apple apps for my new iPhone 5S? It was set up in store and restored from my iPod Touch 5.

    Are you logged in with the same account that was used to activate the phone ? If you are, and the apps aren't showing as free, then try logging out of your account by tapping on it at the botto of the Featured tab in the App Store app and then log back in and see if they then show as free.

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    Hi here are a couple of links you may find useful, the first is if you have made a time machine backup, the second if you have not.
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  • Why can't i install a free app?

    Why can't I install a free app?  I click on free and then it tells me that I need to verify my payment option when the app is free.  What am I doing wrong?

    If you set up an Apple ID with credit card details then you need to enter valid credit card information and then when you download a free app it does what you are experiencing.  You will not be charged.  Sometimes when you update credit card information in you Apple ID, Apple raises a $1 charge to check to see if the card works and then cancels the charge.  IF you want to set up an ID without a ccredit card then you do so like this
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    01101001 01110000 01101000 01101111 01101110 01100101 00100000 01110100 01101000 01100101 01110010 01100101 01100110 01101111 01110010 01100101 00100000 01001001 00100000 01100001 01101101

  • Why can't I downgrade an iPhone?

    I've bought an iPhone 5 two years ago and I upgraded to IOS 8 but I don't like it because it's slower for my iPhone. Why can't I downgrade? It should be mandatory if new updates make my phone slower. :-(

    ZeroTres wrote:
    But you can downgrade android devices, I only would like to know what's the reason to not be supported.
    Apple, like most companies do not announce why for most of their decisions, and  posting questions about Apples policies and decisions here is not allowed.
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  • HT1918 Why can I not download a free app??? It says I have a billing problem.. Not true

    Why can I not download a free app? It says I have a billing problem but that's not true.

    Hi friend,
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  • How can I REALLY downgrade my iCloud storage?  HELP!

    How can I REALLY downgrade my iCloud storage?  Apple is trying to scam ppl out of $$. They will NOT allow you to downgrade per their instructions.  It ALWAYS says the iCloud manager is not available, try later.  Here is what my email says:
    This is a reminder that on 03/03/2015 you will be charged $10.99 for your 20 GB storage plan using your Visa •••• (deleted). If you do not wish to be charged, you can cancel by downgrading to the free storage plan from your iOS device, Mac or PC.
    The iCloud Team
    I'm so disappointed that all my products are currently Apple and now I down't trust them as far as I can throw them.  There is already a class action suit in Florida for the icon taking up 23% of users' available space, now they are trying to charge me $$ yearly when I do NOT need the space?  Shame, Apple.. Steve Jobs must be rolling in his grave about your unethical business practices... This does NOT work:
    You can also cancel or downgrade your storage plan at any time. For a full refund, contact iCloud Supportwithin 15 days of an upgrade or within 45 days after a yearly payment. Partial refunds are available where required by law. Learn more about iCloud storage plans or get help using Cloud storage.
    No... the "done" button will not light up, and it says the iCloud manager is "not available at this time.  Try again later."  This is a known problem... fix it.
    <Edited By Host>

    Thank you Roger!  Going into my iTunes at least allowed me to delete my credit card info so they can't charge it.  In the meantime, after 2 calls I finally got connected to a Senior Advisor from Apple who was able to manually go into my account and remove the automatic charge to my credit card.  After sharing my screen, she was able to see the issue many others are having being unable to downgrade.  There is a bug in the system that tells you the manage storage is "unavailable at this time".  She followed me through several of these threads and realized it is actually an issue.  She took all the relevant information and will submit a bug fix request.  She even admitted that goal and apple were having an issue syncing to the correct time zone at that there was no know fix at this time.  While frustrating, the honesty was refreshing.
    Thank you SO much for you quick response on this!  My apologies for my tone; this was my first time using this forum.  I went through Apple support and didn't realize that there are no Apple employees on here.  I was on the line with someone from customer service that wasn't as helpful at the time and was very frustrated..
    Thanks again for your help!  To all others having this problem, keep calling Apple tech support until you get a Senior Advisor - they will help!!  The advisor even told me to tell people to call in and that they need to manually downgrade on their end until they get this issue resolved.

  • Why can I not upgrade my iCloud storage on iOS

    Why can I not upgrade my iCloud storage on iOS

    Hard to say why that would be.  Suggest you contact iTunes store support for help with this: http://www.apple.com/emea/support/itunes/contact.html.  They normally deal with iTunes and app store issues, but they should be able to tell you if there's an issue with your iTunes account that is preventing the purchase and how to correct it.

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