HT201320 Can't Add Email address for FaceTime or Messaging????

Just bought replacement Ipod touch because battery died on old one, can't add email address for facetime and messaging because it says it is already in use.  Don't have any information on old ipod...any suggestions?  I was able to add the address for mail, but it won't let me add it for messaging or FaceTime.

Did you register your old ipod with apple?  If so go here https://supportprofile.apple.com and delete it from your profile

Similar Messages

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    can I use the same email address for facetime on 2 different devices (ipod touch and a mini)?
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    I have four different email addresses setup on my Mac, iPod Touch and my two iPads that I can select from and use as the email address with no problems at all.
    Turn off FaceTime, and sign out of the Apple ID in the FaceTime settings, restart the iPad and try again. Turn FaceTime on again, sign in with the Apple ID and then try the email address again.

  • HT5538 what if the phone is having a problem verifying email address for FaceTime?

    what if the phone is having a problem verifying email address for FaceTime?

    Hey miles r.
    Thanks for the question. I understand that you are experiencing issues with FaceTime. The following resources may provide a solution:
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    iOS: FaceTime or iMessage is "Unable to verify email because it is in use"
    http://support.apple.com/kb/ts3510
    Apple ID: Associating and verifying email addresses with your Apple ID
    http://support.apple.com/kb/HE68
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    Matt M.

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    What do i need to do when verifying my email address for facetime and it tells me invalid account for this email address?  HELP!!!

    You need to use your Apple ID to log into FaceTime

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    At one time (pre-Mavericks?) this email worked with Messages and FaceTime, it is the address I use for iTunes purchases. I have checked the Verizon email site for Spam or blocked email addresses. Nothing there.
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    Hi,
    It does seem strange that the email works in one place and not another.
    Having said that I have had an email as an Apple ID in the past then the security requirements have changed and whilst it works in some places it often needs you to verify for use in a new place.
    Whilst any login to any Apple Service does check the ID and password with a central database each service is run on it's own servers.
    this leads to some almost two step issues where an ID already in use is not asked to up it's security but a new app can be almost blocked.
    If you go to https://appleid.apple.com/ and use the Manage option to login to that ID is it showing Verified there ?
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    7:34 pm      Thursday; November 6, 2014
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     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

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    Create a new email address for iCloud; don't use the wrong one.

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    I have set up facetime with my main apple id on my new ipad but wish to use one of my alias email addresses.  When I try and add it, the application says,
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    Hi oxshott,
    I have the same issue. I do not want to give out my account name, but only one of the aliase to friends and others. That's the reason for using aliases: to keep the main account hidden.
    I went into the AppleID website, only to find out that this is not possible. It's only there where you get an informative answer. Therefore it seems that what we both want to do - protect our accounts - is not intended by Apple.
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  • HT204380 My kids each have an ipod touch, can they use a separate email address for facetime?

    My kids each have an IPOD touch 4th generation and are linked to my apple id and email.  Can they use their own email for facetime so that they do not all receive eachothers messages from friends?

    regardless the answer should be yes they can both have seperate emails for facetime

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    When I open Facetime, I see a blank screen now- no contacts or numbers. How do I add this email address to my account? Thank you.

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