HT201320 Hi, I cannot access my gmail from my iphone. The password is correct and I can access fine from my computer but the iphone keeps telling me the password is incorrect. Any ideas?

Hi, I cannot access my gmail from my iphone. The password is correct and I can access fine from my computer but the iphone keeps telling me the password is incorrect. Any ideas?

I believe Gmail has an option for Two-Step verification that may require a different password for mobile devices than for your computer.
https://support.google.com/mail/answer/2703311?hl=en

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Mt iPad will not allow me to update my apps. My username and password are correct and I can buy apps with no problem but when I try and update it just says "cannot open iTunes"

My iPad will not allow me to update apps although I have no problem buying new ones. It says "cannot connect to iTunes" each time I try.

Same problem for me, too. It happens on my iPad, iPhone, and iMac. Weird because I have great Internet connectivity and I can log into and view my iTunes account. I've downloaded three new apps with no problem. But my iPad shows 14 apps needing updates, my iPhone shows 2, and my iMac shows 1. In all cases, clicking on "update" and entering the password results in the message, "Cannot connect to iTunes Store". It's the same result across multiple WiFi networks, even after resetting them.
I'll see if someone at the Genius Bar can help and then I will repost.

I changed my gmail password after suspicious activity was detected. It works fine on my computer but my iphone 5 doesn't recognize my new password ("cannot get mail" message). I've tried changing my phone settings to the new password, but no good.

I changed my gmail password after suspicious activity was detected. It works fine on my computer but my iphone 5 doesn't recognize my new password ("cannot get mail" message). I've tried changing my phone settings to the new password, but no good.

Hello there dinadinadina,
It sounds like you have modified the password settings for your Gmail account after changing the password. Thats where I would have started too. Next I would restart the device and test it one more time, and then remove and add the account again in Settings:
Get help with Mail on iPhone, iPad, and iPod touch
Restart your iOS device.
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Tap the affected email account.
Tap Delete Account.
Add your account again.
Thank you for using Apple Support Communities.
Take care,
Sterling

I can't download videos to Real Player. The settings are correct and i can download in Internet Explorer 7 with no problem but not FireFox 5...any ideas??

I can't download videos to Real Player. The settings are correct and i can download in Internet Explorer 7 with no problem but not FireFox 5...any ideas??

I'm still experiencing this problem. I went to settings, general, software and it says Install now. But when I try, I get an error message.

I am trying to compress an 18GB quicktime movie for youtube/vimeo sharing but Compressor keeps telling me it's failed. Any ideas?

I am trying to compress an 18GB quicktime movie for youtube/vimeo sharing but Compressor keeps telling me it's failed. Any ideas?

make sure you have sufficient drive space on your target drive. Make sure you have a minimum of 15% free space on your startup drive. What format is the original quicktime movie?

I recieved an Adobe Master Collection License number from my school (Stevens Institute of Technology) and I can't figure out how to use it in order to get the product. I've created a username and that's as far as I've gotten.

I recieved an Adobe Master Collection License number from my school (Stevens Institute of Technology) and I can't figure out how to use it in order to get the product. I've created a username and that's as far as I've gotten. I need to download the product and I can't figure out where to begin.

Ask someone at your school... Do you have a Cloud redemption code, or a CS6 serial number?
If Cloud, Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html and
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
If CS6, download at Other downloads and enter your serial number when prompted
Again... your 1st resource is your school

After having no internet for over 24hrs, my IPad has completely shut down. I have tried everything I can think of, including a reset but think that was a really bad move!! Any ideas for how to get my pad back? Simple words please..I am not a pro AT ALL.

My internet was down for over 24hrs after a storm. During that time, my IPad completely shut down and I can't get it going again. I studied the manual but couldn't find a similar topic. I reset it and now it is totally goofed up.
Does anyone have any ideas or should I just take it to an Apple store and pay?? Any solutions you may have, PLEASE use simple words as I am not a pro, by any means....probably why I'm in this situation.
Thank you in advance.

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

HT5137 The icon ..eg. Sound hound.and others.. Won't open when pressed. They just flicker with the face page briefly and won't open..don't want too loose sound hound ,as many references there .. Any ideas.

On my iphone3gs..some of icons aren't opening up. Esp sound hound ,I don't want too loose it ,as have lots of references up in there .. Some of others ,like ,weather , stocks are opening.. Any ideas out there please..and thank you..

You can also try backing up your iPhone and restoring the iOS. This will erase everything then you can restore fomr your backup to bring back you apps and all of the associated data. If you decide to do the easier steps of deleting and reinstalling the individual app, you will loose the data contained within that app, unless there is a log in account associated when you set up the app (like connect to facebook, or another internet account).
How to backup and restore from a backup: http://support.apple.com/kb/ht1766
How to restore the iOS: http://support.apple.com/kb/ht1414
Backup, then restore iOS, then restore form backup (if you decide to do this)

I can't print wirelessly from my iMac although it is connected to the same network as the printer and I can print fine from my iPad to the same network

I have downloaded and installed the driver from the HP website for the HP Envy 5530. While I can send documents from my iMac to the printer using a USB cable, it will not print wirelessly. When I tried to install the wireless connection, I got the dialogue box saying "Devise not reachable" and it suggested I check whether the iMac is connected to the wireless network (it is and the signal strength is excellent, Safari runs well) and that I check the printer is connected to the same network (it is). I am able to print items from my iPad wirelessly using the network so I don't understand why the iMac won't recognise the printer wirelessly when everything else works fine.

From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Advanced
and check the box marked
          Include Bonjour in the Bookmarks menu
if it's not already checked. Then select
          Bookmarks ▹ Bonjour ▹ Name of printer
A web page served by the printer should open. Does it?

My iPhoto browser just doesn't load. The app is responsive and I can access the menubar, but no options to click. There is just no iPhoto browser. I don't have a clue what to do.

Whenever I try to load iPhoto, the icon bounces in the dock, the menubar changes, but the iPhoto photo browser/window never appears. Most of the menubar drop-down windows are greyed out. I'm not sure what else I can add to this, this is really strange for me. No spinning beachball, just an empty screen.
I'm running Lion 10.7.3 and I have iPhoto 11 (9.2.1).
What can I do?

Try trash the com.apple.iPhoto.plist file from the HD/Users/ Your Name / library / preferences folder.
(On 10.7: Hold the option (or alt) key while clicking on the Go menu in Finder to access the User Library)
(Remember you'll need to reset your User options afterwards. These include minor settings like the window colour and so on. Note: If you've moved your library you'll need to point iPhoto at it again.)
What's the plist file?
For new users: Every application on your Mac has an accompanying plist file. It records certain User choices. For instance, in your favourite Word Processor it remembers your choice of Default Font, on your Web Browser is remembers things like your choice of Home Page. It even recalls what windows you had open last if your app allows you to pick up from where you left off last. The iPhoto plist file remembers things like the location of the Library, your choice of background colour, whether you are running a Referenced or Managed Library, what preferences you have for autosplitting events and so on. Trashing the plist file forces the app to generate a new one on the next launch, and this restores things to the Factory Defaults. Hence, if you've changed any of these things you'll need to reset them. If you haven't, then no bother. Trashing the plist file is Mac troubleshooting 101.

Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.

Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.

Cured the problem! Reinstalled an earlier version of itunes from oldapps.com (version 10) now everything works as it should. I would suggest that if you are experiencing these problems that you do the same. I must say that it is a brave business decision on behalf of apple to effectively lock out all windows 7 users from their products and sales channels and I can only wish them luck in this very shortsighted policy.

Hi there, I pay for extra iCloud space online. However I cannot seem to find any of my photos or account? As my iPod/iPhone only hold 1000 pictures, where are the previous pictures? And how can I access them?

Hi there, I pay for extra iCloud space online. However I cannot seem to find any of my photos or account? As my iPod/iPhone only hold 1000 pictures, where are the previous pictures? And how can I access them?

You cannot use iCloud Storage to suppliment your iPad. They are mainly used to backup iPad.
Free up space on iPad
Settings>General>Usage>Storage>Delete what is not needed to free up space on iPad.

HT1146 I can not get my mail to send on my mac. It has been fine until about 2 hours ago, incoming mails are fine. I have jused all of my 3 accounts and I can't send from any og them (they are all on different servers) anyone have nay ideas on how I can f

I can not get my mail to send on my mac. It has been fine until about 2 hours ago, incoming mails are fine. I have jused all of my 3 accounts and I can't send from any og them (they are all on different servers) anyone have nay ideas on how I can fix this?

Jailbreaking violates the Apple warranty and licensing agreement and voids ALL support from Apple. No one on here can help you as doing so is a violation of the Terms of Use of these Communities. If you send the iPad to Apple they will just send it back to you as they are not permitted to work on a machine that has been jailbroken.

I have my ipod attached to an old, out of date email and when i try to update from my ipod it says "your itunes store password is incorrect" Any ideas why/how to fix?

i have my ipod attached to an old, out of date email and when i try to update from my ipod it says "your itunes store password is incorrect" Any ideas why/how to fix?

Try from a computer. You may have to reset your password. If you can't get the comfirmation email then you can use the secret question. Once you can log in then you change the the email address.
See:
Frequently Asked Questions About Apple ID
Here is how to contact iTunes:
Apple - Support - iTunes - Contact Us

TS1368 iPhone says "cannot connect to iTunes" I am hooked up to wifi and I keep getting this error... Any ideas?

iPhone says "cannot connect to iTunes" I am hooked up to wifi and I keep getting this error... Any ideas?

Hi ...
Try this support article > Can't connect to the iTunes Store

HT201320 Hi, I cannot access my gmail from my iphone. The password is correct and I can access fine from my computer but the iphone keeps telling me the password is incorrect. Any ideas?

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