HT201320 How can I get past, unopened emails on my phone? I can only seen new, unopened emails.

How can I get past, unopened emails on my phone? I can only seen new, unopened emails.

ayokunleade wrote:
I have a similar problem with my Z10, I'm unable to get mobile data connection except for Wi Fi connection on my Version unlocked device. Not even MTN Nigeria works. Anytime I do a OS upgrade check, it tells me I have the latest OS. What can I do? I'm so close to throwing the device into a furnace.
To all of you who have this dara service problem I ahve afew question for you
1) Where did you get you BB10 device, I mean did you get it where you are located or in another country (while on vacation business trip, etc...)
2) What is the device model, SETTING > ABOUT, check the field MODEL NUMBER it should say something like STL100-1, or STL100-2, or STL100-3, or STL100-4.
This very important, because not all phone will work for data everywhere, those model number that I have previously listed determine what are the frequencies that the phone will operate with, and if you carrier where you are is not using the same frequencies that the phone is design to use then no matter what you do it will not work unless you replace the phone with the proper model ofr your location
Using the Playbook and the Z10 and the Z30 and loving them
Martin

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Can't get past the "Create Your Blackberry ID" screen when trying to set up email

I had a 9810 and pretty much wore it out.   My wife also had a 9810 that was in good shape and recently got a new phone.    I backed up my phone and wipe hers, swith the SIM cards and restored my data to her phone.   Everything works perfectly except the email.   I can see all the email that was transferred, but I can't send or receive any new email.
I figured I needed to go through the email set up. In that process it wants me to create a blackberry ID.   I have filled otu the fiels numerous times and every it looks like it is going to go through and then it goes back to a screen where everything I just filled out is still there except it wants be to select a password and then confrim it a second time.   I do that again and it does the same thing again.   When I put a password in it telss me I have picked a "strong" one, but it just won't seem to stick and let me past this screen
All I really want to do is get my phone to send and received email, like I said I can see all the old emails that came over from my old phone in the data restore.
Any suggestions would be appreciated.

Hello,
I recommend you contact AT&T's dedicated BB Support staff (call their front line, request escalation to BB Support) and have them check to be sure that your account with them is correctly configured for this device. Sometimes when switching devices things don't fully automatically move behind the scenes, and only they (ATT) can validate that.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I have I phone 5. Somehow I lost my music when trying to find an audio book I had bought on itunes. I tried syncing with my mac but didn't work. I match was switched on . How do I get my music back on my phone? Can anyone help?

I have an iPhone 5. Whilst trying unsuccessfully to find an audiobook I bought from the iTunes Store on my phone, I lost all my music . Now iTunes Match just keeps trying to load, but nothing happens. I still have my music on my ipad and my computer so I tried syncing to get it back on my phone, but that didn't work. Does anyone know what to do please?

turn match off and then sync
syncing itunes mac
first open itunes on mac computer
At top left you have an apple - itunes- file edit view ect...
go under view and show side bar
go under iTunes and check for updates (11.1.3 current) - update if needed
plug in iphone (or ipad, ipod ect..)
when the device shows up in the sidebar click on the name of device not the arrow
this opens up a summary page
across top says info, apps, music, photos, ect...
click on what you want to sync ie music
check the top box that says sync music select -entire library or selected songs and pick what you want by checking
now apply or sync at bottom
Peace, Clyde

HT1349 I have podcasts on my iphone that are not showing up in iTunes. I can't get the delete arrow on the phone and can't delete from iTunes. Any ideas?

I would like to delete a number of podcasts from my iPhone. They do not show up in iTunes and when I pull the arrow on the phone it does not give me a delete option. I am using a Windows 7 PC. Recently I had to restore my computer, when I first reconnected my iPhone I thought it might sync it and wipe out everything on my iPhone, but it didn't do that. The only thing that seems messed up is the podcasts. I do have an app called Bookmark that I use to listen to books and podcasts. Thanks for any ideas.
Lauren

SOLUTION: Some Music Won't Play After Upgrading Your iPhone To iOS7
Red square in red circle cannot play songs
My iPod isn't playing certain songs. Help?

Apple ID. My newly updated iPad 2 wants an email for the apple ID. My apple ID is not an email address. How can I get past the set-up screen?

My newly updated iPad 2 wants an email for the apple ID. My apple ID is not an email address. How can I get past the set-up screen?
I can't change my Apple ID. It would mess all my stuff up.

To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone (if you're using iOS 7), then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

How can I get past the questions, to change password

How can I get past the questions, to change password

Hello Cocoscafe
If you have a rescue email address setup in your Apple ID profile, then you can reset the security questions. You would need to know those answers to get passed the screen to log in and verify.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Regards,
-Norm G.

I created an allowance for my daughter but can't get past the edit Apple ID details. I get Your information could not be saved at this time.

I had to create an account for her because she is underage but I can't get past the edit Apple ID details page. I have confirmed the email address and was able to set up some of the services on the iPod but can't finish setting up the account.

I'm experiencing the very same thing. I assumed that the site was down, but it looks like there are multitudes of complaints about this. What's up Apple? I can't seem to find an answer to this online... Thanks!

HT201320 After setting up my shaw email account on my phone, i go to mail and the Welcome to Mail screen opens with the icloud, exchange, google, etc shows. How do i get past this screen to see my actual email?

After setting up my shaw email account on my phone, i go to mail and the Welcome to Mail screen opens with the icloud, exchange, google, etc shows. How do i get past this screen to see my actual email?

Yeah, I've done that. And the I click the mail app to try to check my mail, and that screen that I described above shows up.

I signed into my Apple ID on a new phone and I already had it on my iPod. When I signed into the new phone it won't let me buy anything unless I know my old security questions but I don't know the answers to them. How can I get past those or change them?

I signed into my Apple ID on a new phone and I already had it on my iPod. When I signed into the new phone it won't let me buy anything unless I know my old security questions but I don't know the answers to them. How can I get past those or change them?

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

I verified my email, then went to sign in and I can not get past the Sign In.

I need some help. I made an account and verified my email. I then went to sign-in and a box pops up saying I need to review my account. I go back to review it and it takes me to the support page. In other words... I can not get past the Sign In.

Thanks, Andrew for your help. Not sure if you will see this, but I did the above and it said the HD was okay. Rebooted it and still won't go past login page. Tried it again and this time typed in the line /sbin/fsck -fy and then it came up and said HD was okay, but said something about being modified. I once more rebooted, but it still won't get past the login screen. Besides taking long to reboot, as before, I am able to enter my password, but then it hangs up with the rainbow icon rotating continuously. Does this mean that the disk is corrupt or partially so, and if so, can you advise how I should proceed? TIA again.

HT201303 I want to change my security questions but I can't remember the current ones. How do I get past this to change them?

Whenever I try to purchase new apps on my Ipad, it asks me two security questions. I don't remember them and don't even recall answering them in the first place. I want to change them but can't get past not answering them. How do I fix this?

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

TS2446 I can't remember my security questions answers, How do I get past that?

I can't purchase anything on my Ipod because I don't remember who my first teacher was and my least favorite teacher... How can I get past these security questions or change them?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

HT4623 I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen. I entered emails as well as opted out. I have gone back, but Apple ID Security insists I add security questions and mail. HELP!

I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen. I entered emails as well as opted out. I have gone back, but Apple ID Security insists I add security questions and mail. HELP!

Claudius,either you didn't read my post, or you jumped to conclusions. I had a skype account that was created using a microsoft account (NOT THE ACCOUNT I AM USING NOW). PURE MICROSOFT ACCOUNT NO OTHER ACCOUNT LINKING.I had to change the primary mail of that account.I was told "no can do" by skype support.I found that if I went to account settings and clicked on the link on the line below the one that said "MICROSOFT etc" (labeled something along the lines of "TV or Device") I got the opportunity to set the password of the "live:username" account (WHICH YOU COINCIDENTALLY HAVE TO DO IF YOU WANT TO USE SMART TVs ETC).Once that was done, I COULD SUCCESSFULLY DO WHAT SKYPE SUPPORT SAID WAS IMPOSSIBLE- I could change the primary mail address. once that was done, and NOT BEFORE, I linked the account to a facebook account as well, just to be sure I have more than one way to access the skype account. What caused you to get the impression that I was writing something else? furthermore this sentence - "The solution you described in your initial message isn't actually once since all the time you were operating on different account that weren't actually linked" does not make sense, I think you mis-edited it.and I need to point out that you are incorrect. I WAS NOT OPERATING ON DIFFERENT ACCOUNTS I WAS OPERATING ON ONE SKYPE ACCOUNT, THAT WAS CREATED USING A MICROSOFT ACCOUNT just like you say you recommend. I still don't know how you can misread my initial entry like that. If you have a better solution to my initial problem - changing the primary mail of a skype account created throuth either a microsoft account or a facebook account, Please write a sticky to explain how to do it, and please inform skype support that Yes it can be done, and this is the way it is done. So far my "lucky shot" seems to be the only way to do it.

I have an iPhone 4 and my lock button is jammed and I also can not touch anything on the left side of my screen well as any pop ups from the phone itself, so i can not get past the set up stage in reset process...how can i fix it/can it be fixed?

I have an iPhone 4 and my lock button is jammed and I also can not touch anything on the left side of my screen well as any pop ups from the phone itself, so i can not get past the set up stage in reset process...how can i fix it/can it be fixed?

Make an appointment at the genius bar and get the phone replaced.

HT1766 When I setup my new iPhone 5c I inadvertently entered wrong email address for apple id. I cannot verify the email sent. I have a new apple id, but can neither use nor delete the iCloud account. How do I get an iCloud account for this phone?

When I set up my new iPhone 5c I inadvertently used wrong email for setting up my apple id. I have since setup an id with correct email, but cannot verify the first account. I cannot delete it either. How can I get an iCloud account for this phone?

You said "have since setup an id with correct email, but cannot verify the first account. I cannot delete it either. ".
Why can't you verify it?
Do you not receive the verification email address?
If problem contact iTunes by:
http://www.apple.com/support/itunes/contact/

HT201320 How can I get past, unopened emails on my phone? I can only seen new, unopened emails.

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