HT201320 I am having trouble with my wife's new iPhone 5s. She can receive her telus email but can not send any email what did I do wrong in setting up her account?
I am having trouble with my wife's new iPhone 5s. She can receive her telus email but can not send any email what did I do wrong in setting up her account on her iPhone? I tried to just copy the info from her old iPhone.
The sending of email is accomplished via the SMTP server. Take a moment to get back into Settings>Mail, contacts, calendars and select the account. Go to the SMTP server and check to make sure that username and password are entered in all of the appropriate places. If you cannot get it to work after trying to just change those settings, remove the account from the phone and recreate it. When recreating, make sure you enter the username and password in every location, even if the phone says optional. Make sure you have the settings from either the email provider or from the other device. Make sure that SSL is on or off as necessary.
Similar Messages
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I have a tiscali email account set up on my iPhone it receives emails but will not send - any one had the same issue ?
Of course you can't it is a generic document for use worldwide on every carrier mail service
The link will tell you how to set up with the info you will have received from TalkTalk when they installed your broadband
You just add that info for SMTP settings
in iPhone
settings>>>>mail contacts a7 calendars>>>chose relevant service (tiscali or TT which ever it is called >>>outgoing mail server
all as decribed in the above document
now read the doc again and follow the instructions once you have established the correct settings from your
TT documentation -
Is anyone having trouble with internet on the new macbook air and an old modem?
Is anyone having trouble with internet on the new macbook air using an old modem?
I live in NYC and have an old modem/router and keep getting kicked off the internet. I have time warner as my internet provider.Hello there adell723,
I suggest taking a look at this article we have named Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6 found here http://support.apple.com/kb/HT4628?viewlocale=en_US.
Symptom: The network connection drops unexpectedly
Your Mac may not not stay connected to your Wi-Fi network reliably.
Your Mac may stop accessing the Internet during use.
Solution
Use these steps if your computer disconnects from its Wi-Fi network unexpectedly.
Check your range to the Wi-Fi router and reduce the effect of interference.If your computer is too far from your Wi-Fi router or your environment has too much Wi-Fi interference, then your computer may not detect the Wi-Fi network properly. The easiest way to check for range limits with your Wi-Fi network is to move your computer or your Wi-Fi router closer together and make sure that there are no obstructions (such as walls, cabinets, and so forth) between the router and your computer.See Potential sources of wireless interference for more information about interference and solutions.
Try connecting to a different Wi-Fi network. If your computer works fine when connected to a different Wi-Fi network, then the issue may be related to your network router or ISP. In that case, contact the manufacturer of your router or your ISP.
If you have Mac OS X 10.8.4 Mountain Lion installed then I would recommend using Wireless Diagnostics tool which is on your computer already.
Here is the article for it and how to use it to assist with wifi connectivity issues.
About Wireless Diagnostics
http://support.apple.com/kb/HT5606
Cheers,
Sterling -
Hi im having trouble with downloading an album off my computer. i have forgotten the security questions, but have already sent them to my email. could someone help me in how to get the answers?
Hello Carpets,
Thanks for the question. You can reset your security questions with your rescue email address, as outlined with this article:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Additional Information:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M. -
Help
I need any help i can get, im having trouble with the app find my iphone. I have lost my iphone, checked on the computer, and somehow, took it away so how do i get it back??If you are saying that after signing into iCloud it is telling you device is not found, it could be for any number of reasons. If the battery is dead, if the SIM has been removed, or if someone else has the phone and they have restored it, it will not be shown. Also, if you located it once and then sent a remote wipe, it disables the abililty to locate the phone with Find My iPhone.
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I'm having trouble with the purchase of currency in the game Casyle Clash locks! In order status says "Back" returns so what? Money at stake so I have not returned!
You need to contact the developer of the game, or, the iTunes store support. iTunes store "MIGHT" issue a 1 time refund. If you want the credits for the game, talk to the game creator.
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I'm having trouble with the folder "Automatically add" function. She opens a folder "not added". My machine is a Vaio with Windows 7 home basic antivirus using Microsoft. Regards.
Its a 64 bits.
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I am having trouble with password. Forgetting password,as I have many mail IDs like yahoo,gmail,hotmail,apple, I cloud etc.,thus confusing about password and restating through procedures. The altered password is not accepted I Safari. When I want to open my mail but window appears as incorrect password though the mail appears on the left. however whe I go to my mail separately opening my mail, without mail icon in my pad.
I'm having the same problem, what did you do?
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Help - anyone else out there having trouble with the new OS system on their ipad 2? I am not getting mutliple copies of several apps ont he main page. They are "collecting: in a pike int he upper left corner and the original application icon is no lobger working. I have tried a hard sync, and that didn't help.
It should only be able to have one copy of an app on the iPad. Have you tried a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
Do all the apps work ? In the past a few people have taken a screen shot of their iPad screen and that has then become their background picture - so some of the 'app's may actually be on your wallpaper picture and not actual apps. Have you tried changing the wallpaper to see if that makes any difference ? -
I've entered my passwords for both email accounts numerous time and it still won't send any email and continuosly asks for the passwords.
Hello Timmy790
Try the suggestions in the article below to resolve the issue of seeing your old Apple ID on your iPhone.
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/ts5223
Regards,
-Norm G. -
I am having trouble with people understanding me on iPhone 5c.
I am having an issue with my new iPhone 5c with the people I talk to. They say my voice is garbled or muffled sounding and difficult to understand what I say. I have replaced the phone with another new one and already I am hearing complaints about it doing the same thing. People notice if I switch to the right side of my head that it improves. Anyone else having problems with being understood? I am a male with a deep, baritone voice. My wife has the same phone and people do not have issues understanding her. Any thoughts of why this is an issue? I never had problems with my cheap flip phone that preceded this Apple iPhone 5c.
I have only had one call since the new phone....I will give it a few days to see how it works in some more time. Apple support via the phone said they noticed my first phone was not as clear as my wife's. I had used hers to do the reset on mine and trouble shoot issues on mine while I talked with the rep from Apple. Yes, we use the same carrier.....it is a hometown one, but I believe they use Sprint towers for their cells.
I will keep plugging at it until I find a solution .....I may take it to the city and have the Apple store there look into it? I live 100 miles so it may be some time before I can get down there to have them analyze the problem. -
Having trouble retrieving a word document,
I cant find my assignment anywhere on my Mac, and when i look at where i saved it, its like it has reverted back to when i first saved it, without all my work that i have completed.
Is there anyway that i can retrieve my work?Hey merodi,
I dont fully understand your problem here,
1. Did your computer shut down or 'die' or did you save and then you cant find it?
2. Have you tried looking in spotlight (little magnifying glass up the corner)
3. Have you tried opening the program again? In word and pages, if the program exited forcefully, opening it again will restore the document. -
I am having trouble with my calendar on my iPhone.
I can send invites fine. I can recive calendar invites fine. But if someone changes something with an event and sends an update I get the email that there is an update but it will not actually update in my calendar. Please help, this is getting to be a problem.
I was having the same problem of not being able to sync my ical with my iphone, I tried everything everyone said on the net, but the solution turned out to be different. You have to set up your icloud on both your mac and iphone. And if you are like me your mac wasnt probably setted up.
on Iphone:
settings - icloud - turn calendar on
on Mac:
system preferences - internet accounts - click on icloud and follow the instructions (asks for itunes ID etc)
as soon as both were on icloud, it synced perfectly
Good luck -
Cloud computing between my iPhone and iPad with my wife's new iPhone
Just purchased an iPhone 5 for my wife and have connected it to my existing iTunes account. I already have an iCloud account for my iPhone 5 and iPad. What I would like is to be able to share calendars, photostream, and provide cloud based backup for her but still maintain autonomy between the devices. I do not wish to have her contacts transferred onto my iPhone/iPad and she does not wish to have mine either.
Do/can I set up a new iCloud account for her phone and share photostream/calendar while still sharing the same itunes account? Is that possible or is there an easier way to be able to do this?You can leave your iPhone and iPad as they are. If you haven't set up iCloud on your wife's phone yet, simply go to Settings>iCloud on her phone and sign in with a different Apple ID. (If you don't have one, tap Get Free Apple ID at the bottom to create one. This will require a different non-Apple email address, which must be verified to validate the ID.) You can continue to share the same Apple ID for purchasing (in Settings>iTunes & App Stores). It does not need to be the same as the ID you use for other services such as iCloud.
If, on the other hand, your existing iCloud account is already set up on her phone, and her data is now merged with yours, you will need to migrate her phone to a new account, then delete the unwanted data from each account. Begin by saving any photo stream photos she has on her phone to her camera roll by opening her my photo stream album, tapping Edit, tap all the photos, tap Share, then tap Save to Camera Roll.
Once this is done, go to Settings>iCloud on her phone, scroll to the bottom and tap Delete Account. (This will only delete the account from this phone, not from iCloud. Your devices will not be effected by this.) When prompted about what to do with the iCloud data, be sure to select Keep On My iPhone. Next, set up her new iCloud account using a different Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom). Then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge. This will upload the data to the new account.
Finally, to un-merge the data you will then have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete the data you don't want (i.e., delete her data from your account, and vice versa). -
ok this is getting a little ridiculous we have 3 ipad mini's and 1 iphone in our household and everyone of the usb cords breaks at the plug that goes into the devices. The latest is my wifes iphone cord and the phone is only 3 weeks old. what gives apple? Never had a problem with the older style cords. Bad thing is they charge a small fortune fo these cords.
I have three non-working cords as well. The cable is so flimsy at the connector. If enough people complain then maybe Apple will try creating a better product! They should issue some credit or send customers a new cord.
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