HT201320 I AM UNABLE TO CONFIGURE MY MAIL ACCOUNT IN THE SETUP

I AM UNABLE TO CONFIGURE MY MAIL ACCOUNT IN THE SETUP

This may help you
http://support.apple.com/kb/HT4810

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  • Recently I have been unable to access our Comcast Xfinity E-mail application in Firefox. It opens but is "frozen" so that I am unable to open e-mail messages or the full inbox.

    I have been using Firefox instead of MS Explorer to access our Comcast E-mail account on my Lenova laptop for several months.
    Firefox was loaded onto my Lenova Laptop during mid-2011.
    I continued to primarily use MS Explorer as my search engine while accessing our Comcast e-mail account until the latter part of 2011. At that time I was urged to try Firefox when I seemed to have slow processing speed in Explorer.
    It worked great, and I was very pleased with the processing speed while using my e-mail application (seemed much faster than MS Explorer).
    A couple weeks ago I first discovered I could not open any of the listed e-mails in the Comcast Inbox, nor am I able to expand to a full view of the inbox instead of the summary view of only the few latest new message titles. New incoming e-mails appear in the listing, but I am unable to open them from my laptop.
    I have no problem with our Comcast E-mail application while using MS Explorer on my laptop (except for slower processing speed).
    We also can access all Comcast e-mail functions from our Dell desktop in both Firefox and Explorer; therefore the cause of the problem doesn't appear to be Comcast.
    Any suggestions on what caused this problem and how to fix it? Thanks for any help you can provide.
    Danny Collins
    e-mail: [email protected]

    Maybe some info here for you about spoofing. (and much additional info)
    http://www.thesafemac.com
    Hope this helps

  • I have several users in an exchange environment who cannot email a photo from the iPhone.  When the click on Email Photo, they are prompted to configure a mail account even though there is already an exchange account in place.  How do I remediate this?

    I have several users in an exchange environment who cannot email a photo from the iPhone.  When the click on Email Photo, they are prompted to configure a mail account even though there is already an exchange account in place.  How do I remediate this?  Not all of the users in our environment have this issue.  If the users having this issue, install a secondary email account, Gmail, Hotmail, etc, then they can send through those accounts.  Why would the exchange account not be seen to send photos?

    Sounds like it worked until the policies associated with the account that are creating the problem were fully pushed down.
    Try setting up a new (test) Exhange account and see if it behaves the same way on the phone (after removing the problem account from the phone, of course).

  • Has anyone configured a Mail account to connect to a First Class server?

    I have the FirstClass Client on my Mac for School email. Now I want to configure a Mail account using IMAP to connect to the firstclass server at my school so all of my mail accounts can be viewed through the Mail app.
    Has anyone done this?
    It would be great to get my firstclass mail on my iPhone!

    I had POP3/SMTP working to our FirstClass 8.3 server (OS X) and just tried IMAP4 - seems to work (now).
    I'm the administrator of both FirstClass ("inherited" it - not very knowledgeable I'm afraid) and our main mailsystem CommuniGate too.
    We don't really use FirstClass for "regular" mail.
    In Apple MAIL I log in using the User ID/pw and the IMAP setting seems to default to MD5 Challenge respons for the pw.
    What's your problem?
    Are IMAP4/SMTP enabled in the server? Can you portscan your server for open TCP ports 143 IMAP and 25 SMTP (those could be useing some other portnumber depending on server setting).

  • TS3899 I am unable to access my mail account. I press the mail icon, the page refreshes to the mail format page - blue bar top and bottom, white text space in the middle.... and that is as far as it goes. It does not list my email accounts or offer any.

    I am unable to access my mail account on my iphone, which I have been able to do previously. I press the mail icon, the page refreshes to the mail format page - blue bar top and bottom, white text space in the middle.... and that is as far as it goes. It does not list my email accounts or offer any.

    Close the mail app, double tap the home button and completely close out of the app.
    then do a reset, no data loss.  Hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.

  • IMAP has replaced POP in my mail on iPad2, IOS 7.1.2, while I was trying to configure a mail account . How do I get POP back?

    I Have accidentally done something to lose PO as replaced POP in my mail on iPad2, IOS 7.1.2, while I was trying to configure a mail account . How do I get

    Hi soln,
    You can change the incoming mail server for an email account by going to Settings > Mail, Contacts, Calendars > Accounts > select the account to change > under INCOMING MAIL SERVER select Host Name > enter the correct name.
    See this article for setting up mail accounts -
    Add an email account on your iPhone, iPad, or iPod touch - Apple Support
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • Configure Mavericks Mail app like the iOS Mail

    Is there a way to configure Mavericks Mail app like the iOS Mail so that mail messages are not automatically downloaded, and they will only download when you click on the titles on the list of messages on the left?

    Hello yonole,
    Thanks for using Apple Support Communities.
    The steps below will disable the automatic checking of new email for your email account:  Please note that even though the article title is for Mountain Lion, the same applies to Mavericks.
    You can set Mail so that it doesn’t automatically retrieve messages from an account—for example, if you have an account you use only occasionally or you don’t want to check a personal account while you’re at work.
    Choose Mail > Preferences, and then click Accounts.
    Select an account, and then click Advanced.
    Deselect the “Include when automatically checking for new messages” checkbox.
    When you exclude an account from automatic checking, you must manually check the account for new messages. To do so, click the Get Mail icon in the Mail toolbar.
    Internet Message Access Protocol (IMAP) accounts are automatically synced with the mail server (and so automatically check for new messages). To keep an IMAP account from being synced, take it offline.
    Mail (Mountain Lion): Exclude accounts from automatic retrieval
    http://support.apple.com/kb/PH11755
    Take care,
    Alex H.

  • When I access my google e-mail account on the I-pad my inbox has at least 6 e-mails with no sender and no subject (absent via I-phone, Mac or PC) I cannot delete them as they cannot be selected- how do I stop them and clear the ones there now?

    When I access my google e-mail account on the I-pad my inbox has at least 6 e-mails with no sender and no subject (absent via I-phone, Mac or PC) I cannot delete them as they cannot be selected- how do I stop them and clear the ones there now?

    Try turning the account off and on : Settings > Mail, Contacts, Calendars , then tap the account on the right, slide Mail to 'off', exit settings and go back into the Mail app, and then go back to Settings and slide Mail back to 'on'
    If that doesn't work then try closing the Mail app completely : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
    Also do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • How to set up two POP e-mail accounts using the same POP and SMTP servers

    I have an e-mail address based on a domain I purchased which is based on my company name. Now retired, I have purchased a new domain with a simpler, personalised name. My original e-mail account uses the incoming (POP3) and outgoing (SMTP) mail servers operated by my ISP; mail.btinternet.com.
    I have set up a new account on my PC in Microsoft Outlook, and have successfully sent and received emails using the new e-mail address taken from my new domain name.
    I have now tried to mirror this on my iPhone, but every time I enter all the relevant data for the new e-mail address, user name, password, mail servers etc., and then press 'save', I get a pop-up which says: "xxxx" is Already Added  This POP account has already been added to your iPhone. ("xxxx" is the name given to my original e-mail account).  Nowhere have I input "xxxx" in the course of setting up the new account.
    I need both accounts operational during an extended switch-over period as I alert everyone to the e-mail change over. Can anyone suggest a solution to this problem?

    What targeting the Mail.app preference file, do the following:
    Quit the Mail.app first and using the Finder, go to Home > Library > Mail. Copy the Mail folder and place the copy on the Desktop for backup purposes.
    Using the Finder, go to Home > Library > Preferences > com.apple.mail.plist. Move the com.apple.mail.plist file to the Desktop.
    Note: Moving the com.apple.mail.plist file out of the Preferences folder will require re-entering all email account information when re-launching Mail.
    The only exception to this is if you have a .Mac account which will be recreated automatically and/or if you created an email account as part of the computer setup assistant when first turning on the computer when new.
    Launch Mail and decline any prompt to import mailboxes. After re-entering all email account information, the Mail.app should rediscover the existing account named folders and mailbox files at Home > Library > Mail.
    After confirming all mailboxes were successfully rediscovered, you can delete the copy of the Mail folder and old com.apple.mail.plist file from the Desktop.
    Test if this resolves the problem.

  • Adding a Mail Account on the IPhone

    Can any-one help? I am fed up with calling BT!
    I migrated onto BT Mail a few days ago and my mail account stopped working on my iphone.  So I deleted the account and set up a new one with my new password but it will not accept it.
    I decided to try adding it again under my old password and it added the account?!! It is showing my incoming emails but however will not send anything.
    So in short ........
    Web mail works with my new password not the old one
    Laptop works with my new password not the old one
    Iphone mail account only accepts my old password and not my new one (apart from outgoing mail)
    I am logged in on my laptop as we speak with my new password and can see my emails and at the same time I have my mail account open on my iphone with the old password and can see exactly the same as on my computer.
    I have just deleted a email on my iphone and it has shown as deleted on my laptop even though they are both logged in under different passwords.
    I do need to send emails from my mobile too which is the only reason I am bothering to try and sort this out :-(
    Thank you

    I have now added my old password tothe outgoing mail server and I can send emails from my iphone mail account!
    My mail account on the Iphone connects with my laptop account but they are both logged in on different passwords! how can this happen?
    Thank you

  • Cannot add a new email account, and hence icloud account. When i go into Settings - Mail, accounts, calendars,  the option to add a new account cannot be clicked (ghosted). I also have iCloud Settings ghosted (unclickable). Cannot change in itunes also.

    Cannot add a new email account, and hence i have no way of creating an iCloud account (very frustrating). I had the same problem with iOS 4.3 but i had no email account to create as i set both up when i bought the iPhone 4. After adding a company email and a gmail account (both wok perfectly) i noticed that the option to create more email accounts had been ghosted (unclickable). This didn't worry me at the time. However, iCloud needs me to create one in here so i can access the cloud which i desperately want the ability to do. When i go into Settings -> Mail, accounts, calendars,  the option to add a new account cannot be clicked (ghosted). I also have iCloud in the iPhone Settings ghosted (unclickable). I have same problem in itunes on Mac OSX. Surely restoring isn't the solution as i restored my iphone when changing from iOS 4.3 -> 5. Please help?

    Go to
    Settings,
    General,
    Restrictions, type in your Restriction Password,
    Accounts, tick Allow Changes.
    Press the back key a few times till you're back in Settings, you should see iCloud is now highlight able, now go to Mail Contacts and Calenders and add your email account as per norm.
    Hope this helps.

  • Sync outlook mail account from the infotab in Itunes

    Hi!
    I have selectet my outlook mailaccount from the infotab in Itunes, and expected it to appere in Mail on my Iphone. But even if it shows how many unread mails I have got, I can not find them.
    When I open Mail it is like I have no mailaccount ready. I have to select i.e. exchange, hotmail, gmail etc. Did it not sync properly?
    Do I need to set up a imap or pop3 account to connect to my mail anyway? Contacts and calender sync's like a charm!
    Best regards
    Stig M.
    Norway

    Hi jmknight,
    When you disable contact syncing or delete a mail account from the phone, the data that is removed from the phone is ONLY that data that was synced from that account.  So if you previously had [email protected] added to the phone and had contacts synced from that account, those contacts will not be removed from the phone when you delete [email protected] from the phone.  Additionally, it will not ever delete the contacts from the mail server itself (they will still be accessible at hotmail.com through webmail), rather it just un-syncs the contacts from the phone. 
    I hope this helps!

  • I get an error message saying itunes could not sync mail accounts. because the mail accounts are in use by the iPhone.  It asks that i close the mail accounts settings on the iPhone and sync again.  Is it requesting that i delete my email accounts?

    i get an error message saying itunes could not sync mail accounts. because the mail accounts are in use by the iPhone.  It asks that i close the mail accounts settings on the iPhone and sync again.  Is it requesting that i delete my email accounts?

    just as i've posted the same issue here   hope that someone could give us a hand. I have just swtched from nokia to iPhone for my company cell and i have more than 1000 contacts... it would be murder to create those contacts one by one )))))

  • ERROR: itunes could not sync mail accounts to the iphone etc.

    Brand new iphone owner. Day two. The initial sync was fie, on the next sync I got the the following error message."iTunes could not sync mail accounts to the iphone (my name) iPhone because the mail accounts are in use by the iPhone. Close the mail accounts settings on the iPhone then sync again."
    I can't find this one in other discussions. HELP!

    You can either setup your mail account settings manually or sync your settings to your phone. If your mail accounts are already setup on your phone, there is no need to have this box checked in itunes.

  • Itunes could not sync mail accounts to the ipad beacuse the mail accounts are in use by the ipad

    hi all  just syncing pc and ipad after 7.0.3 upgrade and get the message that itunes could not sync mail accounts to the ipad because mail accounts are in us eby the ipad.  i know i have seen several older threads on this,. but now cant find them.  any ideas how to get over this problem message?  many thanks

    When my icloud account is attached to my device I go to mail, contacts, calendars, and there is absolutely no way to remove my mail account. When I deleted my icloud account it suddenly gave me a way to delete and readd my mail account, and synching became feasible again. Synching wasn't possible for me, when I had an icloud account. I suppose the icloud idea still isn't feasible, at least Ican't figure out how to use it.

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