HT201320 My email won't work anymore on my Iphone 5. Every time I add an account, it says it can't verify acct. Please help!!
Since yesterday, 12/18/13, I can't receive emails on my Iphone 5. I changed my password 2 days ago on my email acct while on my laptop, and when I tried to access my email on Iphone 5, it wouldn't accept password. I even tried deleting and readding account, still not letting me. Please help!! Do I go to a Verizon store or an Apple store for help, very unsure. Just got this phone in June, this is my 1st problem yet.
Hi fromnapa,
It may help to force close all open apps and reset your iPhone.
Force an app to close in iOS
http://support.apple.com/en-us/HT5137
Turn your iOS device off and on (restart) and reset
http://support.apple.com/en-us/HT1430
If you're still unable to retrieve your recent email, the next step would be to reinstall iOS on your device by placing it in Recovery Mode, then choosing Update in iTunes.
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on
https://support.apple.com/en-us/HT201412
Regards,
Allen
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