HT201320 Why can i not receive email with my icloud account but I can send it out only

Why can i not receive email with my icloud account but I can send it out only

Hi Nortarian,
The article below will walk you through the troubleshooting steps for email on your iPad:
iOS: Unable to send or receive email
If you are unable to send or receive email, try the following steps:
Restart the iOS device.
Tap Safari and attempt to load a webpage to ensure that the device has Internet access. If you're unable to load a webpage, try the Wi-Fi assistant.
Try an alternative Internet connection.
If your email is provided by your Internet provider, try connecting from the home network.
If your iOS device has an active cellular data plan, try to disable Wi-Fi:  Tap Settings > Wi-Fi and turn off Wi-Fi.
If not, try a different Wi-Fi network.
Log in to your email provider's website to ensure that the account is active and the password is correct.
Delete the account from Settings > Mail, Contacts, Calendars and then add the email account again on the iOS device.
Hope this helps ....
- Judy

Similar Messages

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    That is o.k., then.
    However, on the left side of the screen the only option is verify your email address, nothing about security
    I don't understand, what on the left side of the screen?  If you tried to verify a second email address, you should be either seeing "verified" or "verification email sent". The second email address may already have even verified for a different Apple ID.
    Have you already looked at the link below?
    If you didn't receive your verification or reset email - Apple Support

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    2)  See Here... ask to speak with the Account Security Team...
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  • TS3899 Since I updated my iphone, I am not receiving email on my .mac account.  What's wrong?

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    Tim, I was speaking generally. Obviously the iOS upgrade didn't remove the ability to charge on ALL 3rd party devices, else my iH9 wouldn't charge it either.
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    I remember reading on these forums about several others having the same problem. So what are the odds that the iHomes these other people got who are experiencing the same problem are problematic as well? Unless the "repair" iHome is referring to is a firmware update, I don't really buy into this.

  • I can receive emails from three different accounts but can't send a photo. It says the server doesn't allow relaying???

    I can receive emails from three different accounts but can't send a photo from them. It says the server doesn't allow relaying???

    I have a hard time describing this exactly, so I copied this from another thread. This seems to be a recent issue with AOL email accounts on the iPad the past few days. I have two AOL accounts and they work fine. See if this works for you.
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  • TS3988 My icloud account is not verifying it says check my mail witch I have done and I get a message say your iPhone for has been used to set up and Icloud account but still can not use the icloud can anybody help me.

    My icloud account is not verifying it says check my mail witch I have done and I get a message say your iPhone for has been used to set up and Icloud account but still can not use the icloud can anybody help me.

    Be sure you are checking the email account that you used to set up the Apple ID you used to create the iCloud account.  Also, be sure to check your spam/junk folder as well as your inbox.  The email you should receive looks like the image below.  When you get it, click the Verify Now link.
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  • I am unable to change or delete my iCloud ID, it is prompting sign in using an old email address that used to be my Apple ID, others have had this same problem but the answer seems to be to delete the iCloud account but I can't do that.

    I am unable to change or delete my iCloud ID, it is prompting sign in using an old email address that used to be my Apple ID, others have had this same problem but the answer seems to be to delete the iCloud account but I can't do that, because when I select delete account it prompts me to sign in on the old email address which doesn't exist anymore!! Please help!

    Welcome to the Apple community.
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    I can't change the email on my iCloud account on my iPhone because I can't remember the password, and I can't remember one of the security questions. What do I do?

    Hi karen615,
    Welcome to the Apple Support Communities!
    If you cannot reset your Apple ID password via security questions, you can reset via email authentication. If you are not receiving the email, it may be necessary to contact Apple Support using the link in the Get help section toward the bottom of the article. 
    If you forgot your Apple ID password - Apple Support
    Best regards,
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  • I can receive mail on my mac account, but I can't send mail. What should I do?

    I can receive mail on my mac account, but I can't send mail.  What should I do?

    Hello, sounds like you haven't switched to iCloud yet, the old dot Mac & MobileMe servers are going away or gone for most already.
    Do not delete the old account yet. sign up for an iCloud account if you haven't.
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    iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
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    • Server name: imap.mail.me.com
    • SSL Required: Yes
    • Port: 993
    • Username: [email protected] (use your @me.com address from your iCloud account)
    • Password: Your iCloud password
    SMTP (outgoing mail server) information:
    • Server name: smtp.mail.me.com
    • SSL Required: Yes
    • Port: 587
    • SMTP Authentication Required: Yes
    • Username: [email protected] (use your @me.com address from your iCloud account)
    • Password: Your iCloud password
    Also, you must upgrade your password to meet the new criteria:  8 characters, including upper and lower case and numbers.  If you have an older password that does not meet these criteria, when you try to setup mail on your mac, using all of the IMAP criteria listed above, it will still give a server error message.  Go to   http://appleid.apple.com         then follow directions to change your password, then go back to setting up your mail using the IMAP instructions above.
    Thanks to dpepper...
    https://discussions.apple.com/thread/3867171?tstart=0

  • Can i change my email address on icloud account on phone? to email i used on new mac ?? do they need to be the same for optimal use?

    can i change my email address on icloud account on phone? to email i used on new mac ?? do they need to be the same for optimal use?

    Yes the Apple ID is the thing that ties your devices to you and shares your information and content between them.
    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • I want to clean up my icloud account but I can not delete my mail storage and I don't using icould for my mails?

    I want to clean up my icloud account but I can not delete my mail storage and I don't using icould for my mails so there's nothing in the trash.

    Which email provider do you use if not iClouf?

  • I bought an old iPod touch It is 6.1.6, i would like to add a new icloud account but it can't let me. this iPod touch belonged to another person and i don't know where is he can you tell me please how to add a new icloud account??

    I bought an old iPod touch It is 6.1.6, i would like to add a new icloud account but it can't let me. this iPod touch belonged to another person and i don't know where is he can you tell me please how to add a new icloud account??

    The 4G/iOS 6 does not have an Activation Lock. That started with iOS 7.
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:                                                             
    iTunes: Restoring iOS software

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