HT201322 I downladed a game then i bought some gold on the game using a credit card. Now when I try to retrieve the gold it says I have to verify then download it. It will not let me. Any suggestions?

I downladed a game then i bought some gold on the game using a credit card. Now when I try to retrieve the gold it says I have to verify then download it. It will not let me. Any suggestions?

I was receiving the same error message yesterday, which said There was a problem downloading "The Song Name / Album / Artist". The file seems to be corrupted. To redownload the file, choose "Check for Available Downloads" from the Store menu. The file tries to download five times before this error message appears.
I too, tried to find the file and delete it, but it was no where to be found.
So I gave up for that moment and tried again today and I was able to successfully download the file. Amazing how that works!!!

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I just bought a nano and am trying to sync to itune on my mac. It tells me I need the latest version of itune. when I try to donwload this it tells me I need a new OS. I have updated both and my nano still will not sync. Any suggestions?

I just bought a nano and am trying to sync to itune on my mac. It tells me I need the latest version of itune. When I try to download this it tells me I need a new OS. I have updated both and my nano still will not sync. Any suggestions?

Numbers documents from iOS need Numbers 3.2 on a Mac to open. And Numbers 3.2 requires Mavericks. If you are using Mavericks you can get Numbers 3.2 from the Mac App Store. It will be free IF you have Numbers 2 (iWork '09) installed. Otherwise you must buy it.
Your other option is to send the Numbers file as an Excel file via e-mail to yourself to open with an earlier version of Numbers.

This month I downloaded the newest version of PAGES. Now when I try to open the documents made with this program it says "You need a newer version of PAGES to open this document." I go to the App Store and says it has downloaded. What to do?

This month I downloaded the newest version of PAGES. The documents I have typed using this App will now not open and the message says-"You need a newer version of PAGES to open this document. Could anyone help me with this please. Thanks.

You have 2 versions of Pages on your Mac.
Pages 5.2.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Older versions of Pages 5 can not open files from later versions of Pages 5.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud and opened in a newer version of Pages is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed over 110 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
You can add the icon of the missing Pages on your Dock or open Pages from the Apple menu > Recent Items list.
Or you can archive Pages 5 so that it doesn't automatically open.
If you are unhappy about this review/rate Pages 5 in the App Store.
Peter

Tried to download photoshop CS5 extended but it will not let me, any suggestions?

I tried downloading off of the old product download section of the website, but it won't work. Any other suggestions as to how to download?

Brit625 are you downloading from Download CS5 products? If so do you receive any specific error messages? Have you tried a different web browser?

HT1498 I rented a movie and halfway thorugh it someone hit the remote and it stopped. Now when I try to go back to it it says we already rented it and need to go to settings and search downloads. However, i can't find anything in settings that says downl

Now when i try to play it again it says I have already rented it and have to go to settings and look for downloads. However, I can not find anything called downloads in settings! Can yuo tell me where its is?

Welcome to the Apple Community.
Some are reporting that logging out and back into your account again will resolve this. However if your problem persists:
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will need to click the large ‘Report A Problem’ button under the list of previous purchases in order to reveal the ‘Report A Problem’ link for your recent purchase. If your purchase is listed as a previous purchase use the small arrow on the left side of its listing.
Alternatively you can use the receipt email to report a problem.

My iPhone 4 has just shut down. Rang the phone then vibrated for 2 minutes bank screen, will not turn on, also tried charging and will not charge. Any suggestions

my iPhone 4 has just shut down. Rang the phone then vibrated for 2 minutes bank screen, will not turn on, also tried charging and will not charge. Any suggestions? I did download a ringtone app and went on to iTunes to sync!.

Try charging the iPhone via a wall socket for at least 30 minutes then try a reset by pressing and holding the sleep/wake button and the home button for 20 seconds (maybe longer) until the Apple logo appears, ignore the red slider. Then turn back on. You won't lose any data doing the reset.

I am trying to open iPhoto 9.3.2 on my iMac with OSX 10.7.4 and even after downloading the iPhoto updater it still will not open. Any suggestions.

I am trying to open iPhoto 9.3.2 on my iMac with OSX 10.7.4 and even after downloading the iPhoto upgrader it still will not open. Any suggestions.

Resetting Printing System helps OS X recognize new printers.
http://support.apple.com/kb/HT1341
When you add the printer, make sure you use IP > Jetdirect and the correct printer IP address.

Hi I have been given a two year old MacBook pro and have downloaded the latest up dates but safari will not open. Any suggestions how to fix this would be appreciatedpro.

Hi
I have been given a MacBook Pro and have downloaded all the recent updates.
Safari will not open.
Any suggestions on how to fix this problem would be appreciated
Regards
lb6301

OK, the only thing that I can suggest at this point is to take the machine to your local Apple Store and have them download and install the latest version of Safari. It's likely something that they'll do for free if you get a nice Genius...
I don't know what I was thinking about - finely figured out that you MUST have an iOS or other device!
Sorry we couldn't solve the problem... hopefully, you've a nearby Apple Store? Or an AASP?
Clinton

I'm trying to transfer photos form my pc to my ipad. Itunes defaults to All Folders under Sync photos. Whatever file I download wipes out what was previously downloaded. It will not let me select Selected folders. How can I transfer additional photos

I'm trying to transfer photos form my pc to my ipad. Itunes defaults to All Folders under Sync photos. Whatever file I download wipes out what was previously downloaded. It will not let me select Selected folders. How can I transfer additional photos without losing what I already trasnferred?

Another way. You can use a USB flash drive & the camera connection kit.
Plug the USB flash drive (works the same with an SD card) into your computer & create a new folder titled DCIM. Then put your movie/photo files into the folder. The files must have a filename with exactly 8 characters long (no spaces) plus the file extension (i.e., my-movie.mov; DSCN0164.jpg).
Now plug the flash drive into the iPad using the camera connection kit. Open the Photos app, the movie/photo files should appear & you can import. (You can not export using the camera connection kit.)
Secrets of the iPad Camera Connection Kit
http://howto.cnet.com/8301-11310_39-57401068-285/secrets-of-the-ipad-camera-conn ection-kit/
 Cheers, Tom

I have adobe Premiere Elements 13. It will not let me delete audio or have it fade in or out. I can move the yellow line all the way down till the volume reads -0.0, but the sound is still there on playback. I can click on fade in and fade out and the yel

I have adobe Premiere Elements 13. It will not let me delete audio or have it fade in or out. I can move the yellow line all the way down till the volume reads -0.0, but the sound is still there on playback. I can click on fade in and fade out and the yellow line that graphs volume takes a sharp raise or dip at the beginning or end of the clip, but there is no change in volume when I play back. What am I doing wrong?

rickeyt
Thanks for the reply. Great news about the volume adjusts.
Now about those fades for the volume. How are you doing that?
1. Right click the Timeline video audio and select Fade and then
see the Fade options (I had a video with audio file, so I saw the choices as shown in the screenshot)
2. You can also create two volume keyframes at each end of the Timeline audio clip rubberband (orange line that goes horizontally across the middle of the audio clip). At the position of the Timeline Indicator, click the Add/Remove Keyframe icon, and then with the mouse cursor position the white dots (volume keyframes) to achieve the Fade In and Fade Out audio. In the screenshot below I have moved the Timeline Indicator so that you could better see the white dots (volume keyframes).
Please let us know if any of the above works for you with regard to the audio fades.
Thank you.
ATR

I have a MacBook Pro and it starts up but the screen will not come on - any suggestions?

I have a MacBook Pro and it starts up but the screen will not come on - any suggestions?

The simplest operation your Mac can do is start up with the Option key held down. The code is all in ROM. It uses a One size fits all resolution to light up the display and draw an icon for each potentially bootable Volume.
The most effective thing your Mac can do when confused is to start up using the Shift key. It does one pass of Disk Utility "Repair Disk" then boots up with minimal extensions loaded and ask you to login. But if your Mac is really sick, it may never get there.

I have upgraded to basic plus but it will not let me use emails

i have upgraded to basic plus but it will not let me use emails

Hi,
Are you getting any error or you don't have the option under site settings at al? Check if you have set up MX records after upgrading the site. To Add MX records,
go to Site settings-> Manage domains-> Click More Actions > New MX Record, select your domain name, and click Save.
Hope this Helps

I have a external hard drive connected, Finder will not let me search for files in the external hard drive how do i search in a hard drive

i have a external hard drive connected, Finder will not let me search for files in the external hard drive how do i search in a hard drive

What are you using to search? You should be able to search any drive in from the Finder. If you're having trouble, try "EasyFind" from the App Store (free). You can search any volumes with it.
Clinton

My iphone 4 will not power up, any suggestions to correct the problem ?

My iphone 4 will not power up. any suggestions to correct the problem?

Plug it into the computer and start iTunes. Hold down the sleep/power button and home button together for 10 seconds, then release the power button and continue to hold down the home button until a message appears in iTunes telling you an iPhone in recovery mode has been detected. See if that works

I have an alert message in safari that will not let me exit safari. I tried the force quit did not work

I have an alert message in safari that will not let me exit safari, I tried to force quit but it would not let. What do i do next?

Shut it down and when it says to reopen windows disable it

HT201322 I downladed a game then i bought some gold on the game using a credit card. Now when I try to retrieve the gold it says I have to verify then download it. It will not let me. Any suggestions?

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