HT201322 So when I went to unhide my video thd button was light gray and therefore would not let me unhide it!!!??? Y is it doing this! Help!

Why won't it let me unhide my purchase? It wouldn't download before I hid it either! My computer is broken as well so I can't use
The computer to redowoad it. Please help

if you want to add songs they must be checked, put them in asong list as it makes them easier to manage

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TS3926 When I go to my Partition tab, there is no blue section, and it will not let me select anything, and says I cannot erase my startup disc. Other suggestions?

I'm trying to download Mavericks on my 2007 imac version 10.6.8. When I attempted to, it said "Install Failed: OS X could not be installed on your computer. OS X can't be installed on the disk because a recovery system can't be created. Visit www.apple.com/support/no-recovery to learn more" I've tried other discussions and they say you must erase your disc, but I want to make sure I have a back up of version 10.6.8 first. I'm not sure where my CD ROMs are that came with the computer to download the start up disc. This forum suggested changing the partition manually in the Disc Utility, but when I went there, there was no partition to change. Any thoughts? Do I just have to hunt down my start up disc download? Is there a way to download Disc Recovery???

Go into your system profiler and tell us your Machine Identifier that says:
iMac x,y (give us the x and y values)
That will tell us whether you are Mavericks compatible or not.
Also tell us how much RAM you have installed.

My old computer crashed. I now need to sync my iphone to a new computer. How can I do this when the iphone is only made to sync to one computer? I tryed transfering a cd and it would not let me help

My computer crashed and i need to use a different computer. I downloaded itunes but i was not able to transfer a cd. how can i sync a new computer to my phone????

Copy everything from your backup copy of your old comptuer to your new one.
Sync your iphone.
It will delete the current content from your iphone and replace with content from the new computer.

On my daughters iPad mini she can not send messages. She can receive them but the send button stays light gray after you type a message. It worked when we first set it up but now it does not. Tried resetting and logging out and back in. With no change.

I can not send messages on an iPad mini the send button stays light gray and will not send. I can receive. I reset and logged out and back inn with no results. It worked fine when we first set it up. Any suggestions?

Hello iMessage issues 1234,
Thank you for the details of the issue your daughter is experiencing with sending messages on the iPad. It sounds like you might have the Subject Field turned on. To disable this go to Settings > Messages > Show Subject Field.
iPhone User Guide - Messages settings
http://help.apple.com/iphone/7/#/iphf2d853e3
If the Subject Field is not enabled but messages are still not sending, I recommend continuing with the following article:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Thank you for using Apple Support Communities.
Best,
Sheila M.

I charged my nano on my work PC, when i went to use it at home it is now unresponsive and I get a message that the device cannot be recognized by windows?

I charged my nano on my work PC, when i went to use it at home it is now unresponsive and I get a message that the device cannot be recognized by windows? How do I restore it

Try placing the iPod in recovery mode (I think that is what you were try to do) and then try to restore the iPod. For recovery mode see:
iPhone and iPod touch: Unable to update or restore

I synced my phone to another computer to get the update and when i went to restore it, all my music was earased, but everything else was normal. how do i get my music back?

i synced my phone to another computer to get the update and when i went to restore it, all my music was earased, but everything else was normal. how do i get my music back?
I enabled the backup, but when i went to use the backup, the phone recovered everything except the music.

Of course your music was lost - unless you uncheck sync music, you're syncing with another music library. You'll have to sync your phone with the other/original computer to the music back.

HT201401 My iphone 4s turned off properly but when I went to put it back the apple icon came on and then an image I have never seen before of a ubs pointiing towards the word itunes in a circle. And the phone no longer goes beyond this message. meltdown

My phone started acting up and I noticed my text messages were not being sent. So I turned my iphone off. My iphone 4s turned off properly but when I went to put it back the apple icon came on and then an image I have never seen before of a UBS pointiing towards the word itunes in a circle. And the phone no longer goes beyond this message. I try to turn it off and on again and same message over and over. If I hit the any button on the phone nothing happens. Does anyone know what this means or seen this itunes messaging ? meltdown? Please help.

Hello Raja,
Thank you so much for your response. I had these photos backed up on iCloud but, had I not, its good to have an alternate solution as the one you suggested. Actually, I went to the Apple store today and yes, you are absolutely correct Restoring in iTunes will result in permanent loss of photos unless backed up somewhere such as iCloud or other solution. Well, what they did was restore the phone in itunes ( I did not have iTunes downloaded to my computer which is why it did not work when I went to do it myself, I needed to go to the iTunes site and go to the download iTunes button because my windows based HP laptop does not come with itunes already downloaded). This retoration process took a while and I was forced to upgrade to the latest 7.1 iOS software which I was not too happy about -sometimes you like the way things work now :-) Anyhow, they said this restoration request happens as a result of a software update (which I was NOT in progress of an update or doing an update) or sometimes when you remove the power cable too quickly from the iphone (which I do not recall doing this either but...). Since I had backed up on iCloud all of the photos were downloaded back on my iphone 4s. Best of all was that my phone was back up and runnning and there was NO CHARGE at the apple store for this service of restoring my phone. Well, I just wanted to share the results and I appreciate all the responses and support I received. Thank you kindly.

In my wife's window, the sound works, when I switch over to my window the sound doesn't work. I noticed the problem when I went to a YouTube video. How do I correct this?

In my wife's window, the sound works, when I switch over to my window the sound doesn't work. I noticed the problem when I went to a YouTube video. How do I correct this?

Hello Kiira Doon,
The troubleshooting steps detailed below may help get your iPhone's display to function.
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
My issue is still not resolved. What do I do next?Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Cheers,
Allen

HT1454 HELP! ITook loads of photos on my ipod touch, and when i went to look at them they were just black images , and then out of 50 bout 7 of them came out?anyone know how to get the black pictures turn out ?

HELP! ITook loads of photos on my ipod touch, and when i went to look at them they were just black images , and then out of 50 bout 7 of them came out?anyone know how to get the black pictures turn out ?

Try the following:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup

So I plugged my iPhone 4s into my computer to charge it and when it was done charging I fallowed all the steps to unplug it. However when I went into my music all my music was gone except for my purchased music and all of my ringtones were were gone too?

So I plugged my iPhone 4s into my computer to charge it and when it was done charging I fallowed all the steps to unplug it. However when I went into my music all my music was gone except for my purchased music and all of my ringtones were were gone too?

I have it set on manually manage music and videos. So there is no automatic syncing going on or anything like that. Yes iTunes was open and when i plugged in my phone i could see all the music and everything on my phone, everything was working like it was supposed to, I didn't have a problem until I unplugged the phone.

I dropped my iPhone 4S and when I went to pick it up, the screen was black how do I fix it or where can I take it to get fixed in Adelaide South Australia?

I dropped my iPhone 4S and when I went to pick it up, the screen was black how do I fix it or where can I take it to get fixed in Adelaide South Australia?

Look under service
https://locate.apple.com/au/en/
https://locate.apple.com/au/en/service/?pt=1&lat=-34.92862119999999&lon=138.5999 594

HT204053 When i try to sign in to icloud it says my apple id is valid but not an icloud account? & therefore will not let me sign in?

When i try to sign in to icloud it says my apple id is valid but not an icloud account? & therefore will not let me sign in?

Welcome to the Apple Community.
Go to the 'Go' menu in the Finder and hold down the option key to reveal the Library. Then navigate to library > preferences > system configuration and drag the 'Networkinterfaces.plist' file to the trash and restart for mac. Now try again.

I am getting a 42404 error message when opening itunes and itunes will not let me connect my iphone to it trying to get me to restore. I need help?

I am getting a 42404 error message when opening itunes and itunes will not let me connect my iphone to it trying to get me to restore. I need help? I am not that technically inclined and really simple terms are appreciated.

Try downloading the songs from a different device. If you are doing it from your iOS device, try form your computer.

I have an alias of one of my external hard drives in my trash. When I click on "show original" all my external H D 's and my Mac hard drive show up. How do I delete this icon from the trash without loosing all my files?

I have an alias of one of my external hard drives in my trash. When I tried to delete it, it showed that I was deleting 80,000 files and counting. I stopped the delete process and when I clicked on "show original" all my external H.D.'s and my Mac hard drive show up. How do I delete this alias from the trash without loosing all my files? When I tried to drag it back to the desk top, it just made a duplicate and remained in the trash. When I turned off the external H.D., the trash was then empty. Tried rebooting the computer and then turning the external hard drive back on and the alias shows up in the trash again. Much help appreciated.
Rich

In Finder's Menu, select Go menu>Go to Folder, and go to "/volumes". (no quotes)
Volumes is where an alias to your hard drive ("/" at boot) is placed at startup, and where all the "mount points" for auxiliary drives are created for you to access them. This folder is normally hidden from view.
Drives with an extra 1 on the end have a side-effect of mounting a drive with the same name as the system already think exists. Try trashing the duplicates with a 1 or 2 if there are no real files in them, and reboot.
If it does contain data...
http://support.apple.com/kb/TS2474

I am getting error when hovering on document in sharepoint online "sorry there was a problem and we can't open this document.If this happens again, try opening the document in Microsoft Word"

I am getting error when hovering on document in sharepoint online "sorry there was a problem and we can't open this document.If this happens again, try opening the document in Microsoft Word".I am sure that document is not corrupted and
all. something it showing the preview and sometimes it throwing this error. I hope this error is intermident. When clicking on the link also it throws this error but on refreshing it working fine. I dont know why it is happening. Please helpme to resolve
this issue.

Hi Waqas
Thanks for your help with this. I had a look at both posts, the URL works fine from the WAC server and I am not using a System account to test docs.
Also, this is a production site that is accessible over the Internet, so we are using https therefore the WOPIZone is external-https.
Issue #3 in the above blog link does not reflect the same error I see on my servers.
I also had a look at the information in this link: http://technet.microsoft.com/en-us/library/ff431687.aspx#oauth
Problem: You receive a "Sorry, there was a problem and we can't open this document" error when you try to view an Office document in Office Web Apps.
If you added domains to the Allow List by using the
New-OfficeWebAppsHost cmdlet, make sure you’re accessing Office Web Apps from a host domain that’s in the Allow List. To view the host domains in the Allow List, on the Office Web Apps Server open the Windows PowerShell prompt as an administrator and run
the Get-OfficeWebAppsHost cmdlet. To add a domain to the Allow List, use the
New-OfficeWebAppsHost cmdlet.
I have not added any domains to the Allow list so this did not help either. Should I add the domain?
Any further help with this is much appreciated.
Thanks again.
Yoshi

HT201322 So when I went to unhide my video thd button was light gray and therefore would not let me unhide it!!!??? Y is it doing this! Help!

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