HT201328 Bought Iphone3Gs that was unlocked from previous owner was on EE it has now locked its self can I unlock it with an EE code or not?

I have bought an Iphone3GS and the previous owner had unlocked it, It had unlocked it's self and the previous owner was an EE customer and i would like to use a Tesco Mobile sim, can I use an EE unlocking code?

How did the previous owner unlock the iPhone .The only way to unlock a carrier locked iPhone is by the carrier who has locked it any other way is hacking and is not supported by Apple
normally the customer has to request the unlock ,you are not an EE customer

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I bought a new iphone 5s and restored all files from my wifes old iphone4. at the old phone, there was an icloud account which was remained from previous owner(it was second hand). After restore, it came to my new phone and I can not remove it.

This operation has inherited where is my iphone option too. It should be selectable option but it came with restore.
I got crazy of this. I bought a new phone, wanted to bring data from other phone, but it brough icloud settings and even where is my iphone option as selected. What should I do?
I can go to the shop which I bought but I am not sure what they can do. Please guide me what to do. I have original invoice written for my name.

when I check guarantee info from apple website, the following information is listed.
i think, it is authorized and under guarantee.
Valid Purchase Date
A validated purchase date lets Apple quickly find your product and provide the help you need.
Telephone Technical Support: Active
Your product is eligible for complimentary telephone technical support during the first 90 days.
Estimated Expiration Date: 04 July 2014
More about complimentary support
Contact Apple Support
Repairs and Service Coverage: Active
Your product is covered for eligible hardware repairs and service under Apple's Limited Warranty.
Estimated Expiration Date: 04 April 2016
Learn about Apple's coverage information for your product.

HT1338 I bought my mac book pro from an owner selling. I created my apple ID but whenever I try to download updates it brings up previous owner's apple ID and asks for password. How do I delete existing apple ID and use mine.

I bought my mac book pro from an owner selling. I created my apple ID but whenever I try to download updates it brings up previous owner's apple ID and asks for password. How do I delete or by-pass existing apple ID and use my created apple ID and password to enable updates for my Mac?

Yes, he purchased Mountain Lion on his Apple ID. It is licensed to him. What he should have done was erase the HDD and install the system that the Mac shipped with. Erase and re-install either from Recovery Partition or the disks the Mac originally shipped with. Then, purchase ML with your own Apple ID and install.

I just bought an android phone and the previous owner of the number had an iphone and imessage wont work, how do I fix that?

I just bought an android phone and the previous owner of the number had an iphone and imessage wont work, how do I fix that?
I recently bought a Samsung Galaxy S4, and my wife has an iphone. We found out that imessage wont come through from her. After we went to the AT&T helpdesk they said that she could turn off imessage on her phone and that I would get texts on my S4. But then so would everyone else who has an iphone. That won't work for everyone in my company that has an iphone. So what I am wondering is- since I recently got this phone, should I get a new number? Or should I contact ATT or contact Apple to try and get this number de-activated? I'm thinking I'll never get into the icloud account that this number is attached to, but maybe someone has some advice on that?
I just sincerely want imessage to work on this phone and I'm willing to take the steps to do that.
Please help

Either one of the two should work - getting new number from carrier or contacting Apple to revoke phone number from imessage system.
That is if your problem is described correctly.

How do I unlink Refurbished Mac from previous owner?

I bought a refurbished Mac and have two questions:
How do I unlink the computer from previous owners Apple ID? I can't register it and add it to my apple account without doing this.
I have two years left on their Apple Care but can't find the Apple Care Agreement number and I want to register it so that I can mange it in my account. How do I find the Agreement number with nothing but the computer's seriel number?
Thanks in advance for the help.

I'm not sure this helps me. If they didn't deauthorize from their account, I can't do that for them. When I turned on the computer for the first time I was able to set it up as a new computer and then transfer data from my previous computer.
Any other ideas out there?

Trying to discard an app into TRASH and I receive a message that "app cannot be removed because it is locked." How can I unlock an app???

Trying to discard an app into TRASH and I receive a message that "app cannot be removed because it is locked." How can I unlock an app???

Something may have corrupted your User account permissions. Whatever it was that did that is likely to do it again, and will require further investigation.
To reset your User account permissions perform the following. It may not fix the problem but it will not make it any worse:
Boot OS X Recovery by holding ⌘ and r (two fingers) while you start your Mac.
When the Mac OS X Utilities screen appears, select Utilities > Terminal.
In the Terminal window type resetpassword and press Enter. A window will open behind Terminal that looks like this:
Do not enter a new password.
Select your startup volume at the top. From the dropdown below it, select the user account with the problem.
At the bottom of the window, you will see Reset Home Directory Permissions and ACLs.
Click the Reset button.
Quit Reset Password
Quit Terminal
Quit OS X Utilities and restart your Mac.
Back up your system before doing anything else because disk corruption is another possibility that has to be considered.

HT201441 i bought my iphone secondhand, and the previous owner didnt deltete his find my iphone account, so when i restored it i know cant access my phone, i need help as i have no way of getting intouch with the previous owner whatsoever :/ help!

i bought my iphone secondhand, and the previous owner didnt deltete his find my iphone account, so when i restored it i know cant access my phone, i need help as i have no way of getting intouch with the previous owner whatsoever :/ help!

Welcome to the Apple community.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.

I purchased from previous owner and cannot update installed software

I purchased my MAC Air from previous owner and cannot update installed software: iphoto, numbers, pages... How may I get access to these software? I am willing to purchase license, if necessary...just do not know what to do.

The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able toauthorize it under your ID. In that case, contact iTunes Support.

How can I change game centre and iCloud account information from previous owner of my iPad?

How can I change game centre and iCloud account information from previous owner to me?

You can't do it on your own. The previous owner has to erase the device for you. You would need his Apple ID and password in order to delete his iCloud account. This is due to the Activation Lock in iOS 7 - assuming that your iPad is running iOS 7.
Contact the owner and ask home to erase it remotely using iCloud, or return the device and ask for your money back. If you can't contact the pervious owner, you will have a useless iPad on your hands.
Read this for more information. This is what you need the previous owner to do.
What to do before selling or giving away your iPhone, iPad, or iPod ...

I guess the problem come from me or I really need those contacts before he calls me for it. I'll try some method that I got from some responders on your support website. Do you have or can you recommand any software that can solve this problem?

I guess the problem come from me but I really need those contacts before he calls me for it. I'll try some method that I got from some responders on your support website. Do you have or can you recommand any software that can solve this problem?
One more thing. I just update my iphone that my boss gave to me but it seems to be like it giving me some trouble. My iphone was updated not too long and was successful. I try to lock into it and it telling me emergency call. I plug it to my itune and it telling me that the sim card is not valid or supported. So I inserted my sim card that I usually use to call and it still saying the same. Please help me get into it.

And as far as paying for phone support, here are a few tips:
If you call your carrier first and then they route you to Apple, you usually don't have to pay for phone support.
If you are talking to Apple and they ask you to pay a support fee, ask if you can get an exception this time. That usually works once, but they keep track of the times you've been granted such an exception.
If you still end up paying the support fee, that fee only applies if it's not a hardware related issue. In other words, if it can be fixed by just talking over the phone and following Apple's instructions, then the fee applies. But if your device is deemed to have a hardware failure that caused the issue, then the fee should not apply, and you can ask for it to be waived after the fact.
This forum is free, and almost all of the technical support articles the Apple tech advisors use are available on this website. Literally 99% of what they can do over the phone is just walking you through the publicly available support articles. In other words, you're paying the fee to have them do your research for you. It's like hiring a research consultant to go look stuff up in the public library so you don't have to. You're capable of doing it; you'd just rather pay someone to do it for you.
It's like Starbucks. You know how to make coffee. Everyone knows how to make coffee. And Starbucks coffee isn't any better than what you could make at home for far less. But you want the convenience. So you're really paying a convenience fee. Milk is more expensive at 7-Eleven than it is at the grocery store... because it's a convenience store.

Trying to hook up preowned airpoirt extreme. asking for password for selected wireless device. would there be a password from previous owner?

trying to hook up preowned airpoirt extreme. asking for password for selected wireless device. would there be a password from previous owner?

A "hard reset" will do the same thing.
Make sure that the AirPort Extreme is powered on
Hold in the reset button for a few seconds and the amber light will begin to blink more quickly. Keep holding the reset button when you see this for another 4-5 seconds and release
Allow 25-30 seconds for the AirPort Extreme to restart to a slow, blinking amber light
Open Macintosh HD > Applications > Utilities > AirPort Utility and click Continue to follow the guided setup

HT201441 What happend if i can't contact the previous owner??? How I can remove it from previous owner's account???

What happend if i can't contact the previous owner??? How I can remove it from previous owner's account???

cmoorcroft wrote:
What happens if the previous owner refuses to to give me his password for me to delete it/ do the instructions?
The previous owner doesn't need to give you their credentials. They can release the device via Find My iPhone on iCloud.com as per the instructions in the link I posted in my initial response: Find My iPhone Activation Lock: Removing a device from a previous owner
If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps to remove the device from their account:
Sign in to their iCloud account at www.icloud.com/find.
Click All Devices to open a list of devices linked to their account, then select the device to be removed.
Click the Erase button to erase all content and settings from the device. When prompted, don't enter a phone number or message. Click Next until the device is erased.
When the erase is complete, click "Remove from Account" to remove the device from the account.
After the device is erased and removed from the account, you can proceed with the device setup process.
If the person you bought it from refuses to do this, I would assume the device is stolen and I would demand a refund and/or contact the authorities.

I gifted a ringtone to my sister that I purchased from the iTunes store, and it is on her phone, but we can't figure out how to get it moved to her ringtones. Can anyone help?

I gifted a ringtone to my sister that I purchased from the iTunes store, and it is on her phone, but we can't figure out how to get it moved to her ringtones. Can anyone help?

Edit > Preferences. Select the check box for Ringtones, this will add them to the listing in iTunes.
Not sure that really answers your question though.

HT201077 My pics which were downloaded from my iphone via icloud to my PC are locked. How do I unlock them?

Pics which were downloaded from my iphone via icloud to my PC are locked. How do I unlock them?

WHat kind of disk? If they are on a CD or DVD you can not modify them - they are read only
How exactly did you burn them to disk? what version of iPhoto do you have?
We can not see you or yoru computer so you need to provided context and details
LN

Had to remove itunes from my computer to reset the computer. Now I'm having problems syncing my iphone with the computer. Computer is saying it wants to download updates to the phone but that will delete things I downloaded straight from the phone. Help!

Had to remove itunes from my computer to reset the computer. Now I'm having problems syncing my iphone with the computer. Computer is saying it wants to download updates to the phone but that will delete things I downloaded straight from the phone. Help!

iTunes thinks you have a new computer because you restored the OS. Open iTunes and authorize it to the same account you have on the iPhone. Did you restore your iTunes content from a backup after resetting your computer? Have you been syncing regularly with the computer, and does the iTunes library on the computer contain your apps, music and videos? If so just sync and your content will be removed then restored.
If you have not hopefully you have now learned something. You can recover apps and purchased songs by connecting the phone, without syncing, and choose "Transfer purchases..." from the File menu.

HT201328 Bought Iphone3Gs that was unlocked from previous owner was on EE it has now locked its self can I unlock it with an EE code or not?

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