HT201328 Having issues with orange getting my unlocking code can Apple do something about it?

Orange say they have sent it apple and you are holding back when I know it's them
Please help as constant lies are coming from them
I requested and paid for this 6th jan and been told for the past 5 days I will have an email from Apple in 24 hours and everyday it's not there

Orange ( UK?) will do and claim everything and anything to delay unlocking
Apple's role is simple Orange send them details of the iPhone they have approved for unlocking and the relevant iPhone is removed from the lock database.
This process is automated and Apple do not and cannot delay the process
locking is a carrier thing
Apple sell non carrier locked iPhones
This is the process
http://support.apple.com/kb/HT5014

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