HT201328 Hello apple I am Mario Zubac from Bosnia and Hercegovina 17 years old. I have a problem..i bought a iphone 4 from a guy in Mostar and he said it was locked on Telenor Sweden. I have contacted Telenor and they said that the phone is reported stol

Hello apple
I am Mario Zubac from Bosnia and Hercegovina 17 years old.
I have a problem..i bought a iphone 4 from a guy in Mostar and he said it was locked on Telenor Sweden.
I have contacted Telenor and they said that the phone is reported stolen,and that they cant do anything to help me.
The person who sold it to me dosent reply over www.pik.ba
Please help me, i wont to unlock it,or just contact the person who reported it the real owner and return it back if nonthing.
Thank you a lot

We are all iphone users just like you.
You are not addressing Apple here.
Apple does not track lost or stolen iphones at all.

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My iphone 4s wont switch on or reset. i spoke to apple earier and they will replace the phone under warranty. i didnt back up my phone on itunes or icloud. as the phone will not switch on i am unable to do this now. any ideas how i can get these off?

My iphone 4s will not switch on. Supposidly it has been "charging" all day and stll it does not have enough life to switch on. Rang Apple this morning and they will replace the phone under warrenty free of charge. Only problem is with this being my first Apple product i didnt realise my phone did not automatically back up on itunes or icloud as i had to set this up.
Now i am trying desperately to get my phone to switch on so that i can save all of the baby pictures of my 7 month old son and its not working. i have tried to reset the phone but it does nothing!!
Can anyone PLEASE help as i am very upset and do not want to lose these precious memories?

You cannot get Applecare plus now.
It is unlikely that they will replace as it is damaged. The only way to find out is to make an appointment at the genius and and see what they say.

2year back i got iphone4 as gift from my friend, but it was locked as it works in USA only,need ur help to unlock the phone as want to use latest software ready to pay normal charges please help

TO Apple Team
I have iphone4 which is locked as AT&T some system and i stay in middle list want to use the phone so help me to unlock the phone ready to pay normal charges as not big person to spend much money Support yaar

You can call AT&T. If the phone is out of contract they may unlock it for you. Other than that, you won't have much help here as we cannot discuss unauthorized means to unlock the phone.
<Edited By Host>

HT4527 When I tried to transfer the itunes file from my music to my ipod, it said that the ipod has stopped working or had been disconnected?

When I tried to transfer the Itunes file to my ipod or ipad it came up with a message saying that the device had been disconnect or stopped? I tried several times but it would not copy the file accross. I am trying to transfer my whole itunes library from an old laptop to a new laptop.

Try:
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Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reboot the computer
- try another USB port
- Try another cable

Cannot synch or d/l new os5 software. Cannot access apple store. I called support and they wouldn't help unless I pay for it. Called apple store and they laughed over the phone

Very frustrated with Apple. I have removed and re-downloaded itunes software at least a dozen times. When I plug in phone to synch, itunes does come up. Cannot access apple store. Programs stalls in middle and freezes my PC. I cannot download any apps, music or new OS5. Tried calling support, they will not help unless I pay for the help. Then called the nearest Apple store and they laughed at me over the phone.
I did notice that quicktime did not download with itunes. Had to download quicktime separately.
What do I do to get this software to work?

Very frustrated with Apple. I have removed and re-downloaded itunes software at least a dozen times. When I plug in phone to synch, itunes does come up. Cannot access apple store. Programs stalls in middle and freezes my PC. I cannot download any apps, music or new OS5. Tried calling support, they will not help unless I pay for the help. Then called the nearest Apple store and they laughed at me over the phone.
I did notice that quicktime did not download with itunes. Had to download quicktime separately.
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Hello Apple ! I have in Iphone 5 16GB WHITE and it have a problem so I send my iphone to a service from my country and they sad that I made a unauthorized intervention and it is not true, this phone was nerver open , the seals was open by the service .I

Hello Apple ! I have in Iphone 5 16GB WHITE and it have a problem so I send my iphone to a service from my country and they sad that I made a unauthorized intervention and it is not true, this phone was nerver open , the seals was open by the service .I think they try to cheating me because when I spoke with them , they answer me very ugly and unpolite and they sad me that they made what they want. So can I sand my iphone to a service from another country because I want to know that they will say the same thing ?I have international guarantee. Answer me soon and thank you for help!

If you can find out what country your iPhone was officially sold in, you could take it there (or if originally sold in the EU, take it to any EU country where Apple officially sells the iPhone) or you could send the iPhone to someone you know in that country who could get it serviced and then ship it back to you. Apple Support does not accept shipments from other countries, and will not ship a serviced iPhone to another country.
This, though, presumes that the iPhone has not been modified as your service provider claimed. If it has, Apple will not provide service for it in any country.
You may be able to find out what country your iPhone was officially sold in by calling Apple Support:
http://support.apple.com/kb/HE57
and giving them the serial number.
Regards.

HT201328 I have recieved a locked phone from US. At& T confirmed tht the same could be unlocked and had suggested the procedure of 'back up and restotre to unlock the phone, which was done. After this when I removed the old simcard, the iphone cannot be

I have recieved a locked phone from US. At& T confirmed tht the same could be unlocked and had suggested the procedure of 'back up and restotre to unlock the phone, which was done. After this when I removed the old simcard, the iphone cannot be activated

When you connected to iTunes and restored, did you get the
'Congratulations. Your iPhone is now unlocked' message?
If not, first try again. Follow the procedure in the email
AT&T sent you exactly - do not skip steps. If still no success,
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Do you have a sim in the iPhone when trying to activate it?
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I have four devices on one Apple ID, i have separate emails and phone numbers for each device but when I tried to add one to my iPod, it said that the email was already in use.

I have four devices on one Apple ID, i have seperate emails and phone numbers for each device but when I tried to add one to my iPod, it said that the email was already in use. I have tried many things and the only guess I have is that either someone else has this email as their iMessage but is fake or it wasn't taken off my old iPod when I reset it. Any ideas on what to do?

Thanks but that doesn't give me the information I need. I am putting an email on my ipod for people to contact me for iMessage and FaceTime but when I put the email in, it gives me an error saying that the email cannot be veirified because it is already in use. My Apple ID can be varified, just not the email that they will contact me with.

HT4972 Hello apple o cant send messages from my iphone what shold i do !!???

Hello apple o cant send messages from my iphone what shold i do !!???

This is a problem with your carrier. You can contact them and ask why you cannot send text messages. Have you tried restarting your phone or restoring it yet?

TS3671 hi i m in qatar and i dont find facetime or video calling in my iphone4. i have contacted network provider they say to contact apple. i am feeling ashamed of keeping this expensive mobile without such simple facility. hope wil be adressed

hi i m in qatar and i dont find facetime or video calling in my iphone4. i have contacted network provider they say to contact apple. i am feeling ashamed of keeping this expensive mobile without such simple facility. hope wil be adressed

I'm not missing anything.
"My Ipad was purchased in the US. All 3 iphones are factory unlocked by apple, the 4 was purchased at Duty Free in the Airport, the 4s from the US and the Iphone 5 was purchased in Qatar yesterday, factory unlocked by apple brought in from the UK. All products are bought from official sources and are not jailbroken devices."
Please explain how an iPad purchased by you in the US was intended TO BE SOLD BY APPLE IN QATAR, and the same for an iPhone BROUGHT IN FROM THE UK. iOS devices intended to be sold by Apple in Qatar are shipped by Apple direct to Qatar - direct to an official carrier or carriers or an official retailer if there are any there.
I also provided this, WHICH YOU OBVIOUSLY MISSED.
Since your iOS devices were intended for sale by Apple in a country where FaceTime isn't restricted by the government, you had and should have access to FaceTime on those iOS devices.
If not after iOS 6 was installed, call AppleCare or whichever official retailer or carrier in the country handles service for and troubleshooting for iOS devices.

Hello I have purchased a iphone 5s from a customer and forgot to give me the email and password and if placed in the phone sim card does not open because he wanted to email and password, what do I do in order to open the iPhone please help me :(

how to remove activation lock :Hello I have purchased a iphone 5s from a customer and forgot to give me the email and password and if placed in the phone sim card does not open because he wanted to email and password, what do I do in order to open the iPhone please help me

You just made a very expensive mistake, especially if you can't return the phone.

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Hi there.
Have an iphone 3G and wen to install the Facebook app from the app store. Wen I selected install app, it said that the iphone requires IOS 4.3.
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Unfortunately there is nothing that you can do and you CAN'T install these apps becuse your phone is too old. A 3G cannot be updated beyond iOS 4.2, which is the most it can support and these apps need iOS 4.3 or above to be installed and there are no versions of these apps available.
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TS3694 when doing a restore to try and solve a wifi problem with my iphone 5 i got past the point where the software was extracted from my phone but then an error message came up saying that the phone could not be restored because of an unknown error (301

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Hello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
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I put a Tesco sim (02 carrier) in 2 unlocked phones, Both phones are now locked to 02, 02 blame apple, I connect the iphone to itunes and it states that the new carrier (orange) is not supported

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Where did you get these phones?
These and other forums are full of people with iPhone unlocking problems - the net result is that, as others have said, is:
If you bought them from Apple they will be (and stay) unlocked.
If you bought them PAYG from CPW then they will lock to the first SIM activated.
Any other contract or PAYG phone iPhone bought from the networks WILL be locked by them too.
However, all is not lost. The original purchaser can request for the phones to be unlocked by Apple, via the carrier. The carriers usually charge around £20 to do this, or gratis if you're out of contract.
You are the original purchaser, right? If not, you need to get in touch with that person and pray they'll help you out.

I have just moved to Spain and out in a Spanish sim into my Irish bought iPhone 4. It says 'invalid sim' and 'no service'. The phone is not locked to any provider. I have been told that its a handset issue. Please advise.

I have just moved to Spain and out in a Spanish sim into my Irish bought iPhone 4. It says 'invalid sim' and 'no service'. The phone is not locked to any provider. I have been told that its a handset issue. Please advise.

1). Are you positive the phone is not locked? Where did you buy it? Did you get it unlocked from your original carrier? Only Apple sells unlocked phones in most countries.
2). Did you try with a diffrent SIM. MAybe the one you have is defective.
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HT201328 Hello apple I am Mario Zubac from Bosnia and Hercegovina 17 years old. I have a problem..i bought a iphone 4 from a guy in Mostar and he said it was locked on Telenor Sweden. I have contacted Telenor and they said that the phone is reported stol

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