HT201328 Hello, my name is Caterina Taverna. I call the telstra online service in Melbourne Australia and asked for my phone to be unlocked.  I am now in the USA and have purchased a temporary sim card and cannot activate.  Asking for Activation Required.

This is now urgent as I need to have contact with my mother and nan who is very sick.

TJBUSMC1973 is correct. Back up your iPhone and then restore to factory settings. During set up you will be prompted to download and install Network Carrier Settings(this is the unlock).

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