HT201328 Hi

My girlfriend has an iPhone4 on AT&T network and she wanted it unlocked so we contacted them and requested an unlock code, after receiving the code and connecting the phone to iTunes and doing everything that needs to be done for the phone to be unlocked i am still having problems because iTunes doesnt seem to unlock the phone. what should i do?
i would really appreciate any help i can get.
thanks

Hi felipe,
thanks you for taking the time to reply to my query. I unlocked my last iphone a few weeks ago and i followed the same instructions andi had no problems, but i think there might be a communication problem between AT&T and iTunes. Anyway this is the email i recieved from AT&T
Request number: 2838356
Thank you for contacting AT&T Customer Care about unlocking your Apple device.
We have reviewed your request and confirmed that the device may be unlocked.
Please allow 24 hours upon receipt of this notification to complete the unlock process.
To complete the unlock, simply
1. Open iTunes on your Mac or PC and verify that you have Internet connectivity.
2. Ensure a SIM card is inserted into your iPhone.
3. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
4. Backup and restore your iPhone using iTunes. For information on backup and restore, please visithttp://support.apple.com/kb/HT1414.
5. After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found athttp://support.apple.com/kb/TS3198
You may also check the status of your unlock request by clicking the link for AT&T's Device Unlock Status Portal which is www.att.com/deviceunlockstatus.
For questions regarding AT&T's wireless service and device, please visit the Phone/Device Learning Center.
We thank you for your continued business.
Sincerely,
AT&T Customer Care Team
With my last iPhone after i restored it it was automatically unlocked but in this case its not recognising it.
I am just trying to find out where the problem is and who to contact to get this sorted.
Thanks

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