HT201328 My iPhone will not finishing unlocking as the carrier told me the ime number and to connect  to iTunes

MMy iphone5 will not finishing unlocking . I have the ime number as the carrier told me the to put a new sim in and connect to iTunes but nothing came up. Do you have to register the sim first

Did you follow the instructions in the article that you linked here from thats listed above?

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    You got a confirmation from AT&T that it was authorized. Is this correct? - Yes i did get an email authorization on the 21st.
    Then you connected the phone to a computer with the latest version of iTunes installed. You clicked on the phone's name in iTunes, then clicked "Backup Now". - Yes
    When that finished you clicked "Restore iPhone" (NOT "Restore Backup") - Yes
    Are you with me so far? - Yes.
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    Message was edited by: jabgars

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