HT201328 Phone legit. Unlocked through Orange, email received but yet still says SIM LOCKED

Hi all,
As the title states, I legitamtely asked for my phone (4S) to be unlocked, of which I received the e-mail from orange/EE stating:-
Procedure
1)Insert a non-Orange 3G SIM card. This must be a network provider who also supplies the iphone/ipad.
2)Switch ON the handset.
3)Connect to iTunes using USB cable
4)Use the “restore” option within iTunes (located at the bottom of iTunes not the top)
5)The handset may then display: USB cable and iTunes icon.
6)Disconnect from USB then re-connect
7)Synchronise device with iTunes
8)Once synchronised a message will appear on iTunes stating “Congratulations, your iPhone has been unlocked” If using IOS5 this message will not show
9)Follow on screen set up instructions to enable new carrier settings
I followed this procedure to the letter but yet it still states the SIM is locked - The phone has never been Jailbroken or illegally unlocked etc.
Any help much appreciated.
TIA
Hitch.

Thanks for the replies so far,
It's really grinding me down as I have just moved countries from the UK and recieved the e-mail from EE nearly 30 days ago so I would have thought the process would have been complete by now.
My internet connection is not great and I cannot ring orange/EE due to SIM still not working.
Really starting to annoy me, I will defo not be returning to Orange upon my eventual return to the UK!
TIA
Hitch.

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